Internet suddenly unusable. Help!

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Last response: November 22, 2012 12:36 AM in Networking

Archie31

November 20, 2012 7:01:17 PM

Just got a new router last week (2Wire 3801 HGV) and since then my internet has been REALLY slow.

I have no idea what's causing this. I pay for 18 down/1 up and according to pingtest these are my current results:

http://www.pingtest.net/result/72612423.png

Can someone please help me figure out why this is happening so I can find a possible solution?

Just in case you need to know I have ATT U-Verse and I live in Los Angeles.

Thanks.

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ex_bubblehead

November 20, 2012 7:33:59 PM

What you're showing there isn't a speed test.

Try this one and post the results: http://www.speedtest.net/

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Archie31

November 21, 2012 12:01:02 AM

There you go.

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Archie31

November 21, 2012 12:07:36 AM

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ex_bubblehead

November 21, 2012 12:25:19 AM

That's abysmal. Does this represent direct connect or wireless? If wireless then switch to direct connect and retest.

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Archie31

November 21, 2012 1:29:26 AM

This is a direct connection via ethernet.

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ex_bubblehead

November 21, 2012 2:29:47 AM

In that case you need to get a tech out to check the lines.

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aford10

November 21, 2012 11:00:36 PM

Your Uverse bandwidth is also allocated to your TV and phone (if you have them). They could be degrading your speedtest score. You can try disconnecting them and see what your score is. However, what your score shows, and what you say your package is, don't add up. You need to contact your ISP.

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Archie31

November 22, 2012 12:00:38 AM

I've contacted them and all they say is reset your router. They are saying they will send a technician to give me a new router but they already did that last week. I'm thinking I should just switch from U-Verse to Time Warner.

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ex_bubblehead

November 22, 2012 12:06:47 AM

They will always blame the customer equipment. Keep on them to get a tech out there and actually check the lines.

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Archie31

November 22, 2012 12:36:11 AM

Was just on the phone with tech and told them they have 2 hours to fix my internet or they are losing a long time ATT customer. Lets see what happens.