Missing Mouse Pointer

Hello,

On a new build with Windows 7 Pro (SP1) my mouse pointer disappears after the machine sits a few minutes unused.

Gigabyte UD MB
i7 3930
32GB ram
ATI Video card
WD Raptor HD

Everything is brand new. All drivers are up to date, Win7 all updates.

Nothing else installed. No software, no printers, its all brand new.

Issue happens with various "mice".

Example:

MS Intelle Mouse model X802382 issue happens. I can right click and menus come up, just no mouse pointer n screen unless I CTRL-ALT-DEL, then pointer comes back.

MS Model X800472, same story.

Kensington K72213, same issue.

same with other models of the mouse.

It even continues during change - meaning, happening with one mouse, I unplug that mouse, plug in a new mouse of different model number, Windows installs drivers for new mouse (balloon in lower right), yet still no mouse pointer.

Issue happens with generic mouse drivers or the full package from Windows Update.
Reply to JimmyStephans
37 answers Last reply
More about missing mouse pointer
  1. could try this

    Goto Start > Control Panel > Mouse
    Click on the Pointer Options tab
    Ensure that the checkbox for Show location of pointer when I press the CTRL key is checked
    Click on the Apply button


    Now when you press the CTRL key, you will be able to find the exact location of your mouse

    think theres also a visibility option in there somewhere--that may help also
    Reply to mcnumpty23
  2. Thanks... I should have mentioned that I had done what. I get the circle, but after that flash the pointer is still missing until CTRL-ALT-DEL.

    I also tried messing with the settings for slow trails and all that (as seen by google.com search), but issue remains.
    Reply to JimmyStephans
  3. control panel open the mouse then under pointer use the aero system modelunder personalize use normal then activate both box and apply,next page pointer option slide speed to middle check the box under and the alinement one and apply.go to the wheel page put number 6 in both box activate the top for block by lines and apply,go back to your desktop you should see you mouse pointer
    Reply to scout_03
  4. Thanks - but you must have mis-understood.

    I am not looking to customize the mouse or its actions.

    I am not looking for a way to bring the mouse back when it disappears.

    I am looking for a solution to keep it from disappearing in the first place.

    Thanks for the tips on tuning the mouse actions.
    Reply to JimmyStephans
  5. JimmyStephans said:
    Everything is brand new. All drivers are up to date, Win7 all updates.


    A bit of a longshot perhaps, but if you're still having this issue it's worth a try:

    "If your mouse cursor disappears, go to your video card manufacturer’s website and get the drivers from them."
    http://laslow.net/2010/08/13/solution-mouse-cursor-in-windows-7-disappears/

    As above, the glitch may have been picked up in the updates.
    Reply to pdxalex
  6. Yes, I had seen that post. Unfortunately, I do have the latest drivers from ATI / AMD for that card.

    Still searching.
    Reply to JimmyStephans
  7. JimmyStephans said:
    Yes, I had seen that post. Unfortunately, I do have the latest drivers from ATI / AMD for that card.


    Ok, and you installed those drivers after all the Windows updates?

    That's a bizarre issue.
    Reply to pdxalex
  8. Yes, after all the original Windows updates. This is a new build, Windows install and all updates that had been available at that time, then updates to the sound and video card drivers, anti-virus.

    Thats it. There have been Windows Automatic updates since the build. Also checked the video card update and its current (hasn't changed since build).
    Reply to JimmyStephans
  9. you could try updating directx

    cant hurt to try that

    http://www.microsoft.com/en-us/download/details.aspx?id=35

    is aero enabled?

    what happens if you change pointers to a different scheme ?
    Reply to mcnumpty23
  10. Never did find the answer to this issue. Still looking for suggestions.
    Reply to JimmyStephans
  11. A bit old i just came about this problem on my PC, but it starts up with the pointer being invisible.

    A quick google around i dont see any solutions but i turned on display pointer trails (under pointer options) and set it to short and that at least got the pointer showing again.
    Reply to mangomanau
  12. As wacky as it sounds, just try it.
    If you want to use any of the features, turn them on one at a time and test them first, till you find the one(s) that are causing the problem.

    turn off the screen saver set screen saver to never
    Go into the power profiles,
    set standby, hibernate and sleep to OFF
    leave the monitor standby ON, that's OK (maybe not, try OFF)
    Set the Hard Drive standby to NEVER
    Set system Performance to MAXIMUM, not "quiet mode."

    Open the bios set up and make sure "cool and quiet" is OFF. (AMD)
    There may be a performance setting in the bios setup you have...make sure it's cranked up to max.
    in the bios, see that the allocation for video, if available, is maxed.
    ( we are talking user available settings. Please do not attempt to over clock the computer to fix a problem)

    Now open the hardware manager profiles...
    click start
    click computer
    click system properties
    click device manager
    double click on mice and other pointing devices
    right click on HID compliant mouse
    left click on properties
    click on the power management tab
    UN-check the box that says: "allow the computer to turn off this device to save power." (there is now NO check mark in this box)
    click OK

    Now repeat this procedure for all mice, monitors, keyboards, and ALL USB ports on the device manager list.

    You must open ALL the devices one at a time, as above, and turn off the power saver, for each device.
    Reply to soundguruman
  13. soundguruman said:
    As wacky as it sounds, just try it.
    If you want to use any of the features, turn them on one at a time and test them first, till you find the one(s) that are causing the problem.

    turn off the screen saver set screen saver to never
    Go into the power profiles,
    set standby, hibernate and sleep to OFF
    leave the monitor standby ON, that's OK (maybe not, try OFF)
    Set the Hard Drive standby to NEVER
    Set system Performance to MAXIMUM, not "quiet mode."

    Open the bios set up and make sure "cool and quiet" is OFF. (AMD)
    There may be a performance setting in the bios setup you have...make sure it's cranked up to max.
    in the bios, see that the allocation for video, if available, is maxed.
    ( we are talking user available settings. Please do not attempt to over clock the computer to fix a problem)

    Now open the hardware manager profiles...
    click start
    click computer
    click system properties
    click device manager
    double click on mice and other pointing devices
    right click on HID compliant mouse
    left click on properties
    click on the power management tab
    UN-check the box that says: "allow the computer to turn off this device to save power." (there is now NO check mark in this box)
    click OK

    Now repeat this procedure for all mice, monitors, keyboards, and ALL USB ports on the device manager list.

    You must open ALL the devices one at a time, as above, and turn off the power saver, for each device.


    JimmyStephans, did this work?
    Reply to zamboni driver
  14. My solution regarding the question of missing mouse pointer:

    I use a desktop and I my TP Link wireless USB adapter that was creating interference with power schemes (in power management bar), causing the system to react on the device.

    By switching off the TP Link - solves the problem OR switching off the Power saver in the properties of the TP LInk.

    Tested it and it works!

    Guidance: Should definitely look within the power management system if using a lap top in combination with software interference.

    Jackill
    Reply to Jackill
  15. On my new build with Win 7 Pro (SP1) my mouse pointer would disappear when running Plants Vs Zombies. Haven't gotten anything else of consequence loaded on it yet. The problem went away when I turned off mouse pointer trails. I'm not sure I can live with that but at least that's a possibility for others to check out.
    Reply to Bob Cady
  16. It's rather astonishing how the 'solutions' could get so off track. Chances are, when you're having this issue, it's only in certain applications. I had this issue (my pointer was disappearing...only in one program...). In my case, every time I tried using my explorer window for anything (to find files, etc) my pointer would vanish. I was able to rectify this issue by going into the Task Manager and ending the process for explorer.exe then going to File>New Task and typing 'explorer.exe' and hitting enter. Anyone plagued by this random issue could try a similar process for whatever program(s) is(are) giving them issues.
    Reply to Democaliber
  17. My cursor also kept disappearing after the computer had been in sleep mode and the problem was getting more & more frequent (and irritating!) This may be coincidence, but while researching another issue on the MS website, I discovered that according to MS themselves, Windows Defender should NOT be running at the same time as other AV software. As I have Kaspersky Internet Security installed, I turned off Windows Defender. Ever since then (a few days ago, now) the disappearing cursor problem has itself disappeared. I presume that conflicting AV software was the cause. It's worth a try - hope this helps somebody.
    Reply to MrsOBBM
  18. JimmyStephans said:
    Hello,

    On a new build with Windows 7 Pro (SP1) my mouse pointer disappears after the machine sits a few minutes unused.

    Gigabyte UD MB
    i7 3930
    32GB ram
    ATI Video card
    WD Raptor HD

    Everything is brand new. All drivers are up to date, Win7 all updates.

    Nothing else installed. No software, no printers, its all brand new.

    Issue happens with various "mice".

    Example:

    MS Intelle Mouse model X802382 issue happens. I can right click and menus come up, just no mouse pointer n screen unless I CTRL-ALT-DEL, then pointer comes back.

    MS Model X800472, same story.

    Kensington K72213, same issue.

    same with other models of the mouse.

    It even continues during change - meaning, happening with one mouse, I unplug that mouse, plug in a new mouse of different model number, Windows installs drivers for new mouse (balloon in lower right), yet still no mouse pointer.

    Issue happens with generic mouse drivers or the full package from Windows Update.
    Reply to Fred Dobbs
  19. I have recently encountered the same problem. By trial and error, this workaround solution always works:

    On your keyboard, press the WINDOWS key and the R key. This will open a RUN window and the mouse cursor will be visible. Mouse-click CANCEL to close this RUN window. Your cursor will now be visible.

    Use the above workaround "solution" to force your cursor to reappear until someone comes up with a real fix for the problem of a disappearing cursor.
    Reply to Fred Dobbs
  20. I have recently encountered the same problem. By trial and error, this workaround solution always works:

    On your keyboard, press the WINDOWS key and the R key. This will open a RUN window and the mouse cursor will be visible. Mouse-click CANCEL to close this RUN window. Your cursor will now be visible.

    Use the above workaround "solution" to force your cursor to reappear until someone comes up with a real fix for the problem of a disappearing cursor



    Bringing up & closing Task Manager for the same purpose also works.
    Reply to MrsOBBM
  21. the problem is usb related - a simple work around is to unplug your mouse usb and replug in another port.
    Reply to roduni
  22. roduni.... The problem is not usb related in any way other than the fact that the mice are usb based.... Assumptions aren't solutions..

    'Simply' unplugging the mouse and plugging it back into another port does not help. My computer has 15 usb ports (Usb 2.0, 3.0 and couple boosted ports from Asus) and switching the mouse between all 15 ports gets me NADA :-)

    The OP's issue is for sure a flaw in Windows as many others and myself are experiencing the EXACT same problem and the common denominator, is Windows (7 - 8.1 for that matter).
    We boot up the computer and the mouse cursor is invisible, still functional in every way, but invisible. Restarting works eventually (usually on the 2nd or 3rd try), but the only way I'm able to bring it back every time consistently is to log out and back in again, forcing windows to refresh its OS data crap. (MrsOBBM - I will try your solution next chance I get, shouldn't be long)

    It should be noted that on Windows 8.1, update KB2919355 has been identified as a culprit for many suffering from this issue, however, its an update rollup so uninstalling it, isn't really a solution....

    So wtf Microsoft :-P are you just trying to make us hate mice? Look how long this problem has existed :-P
    Reply to Aaron-W
  23. Aaron-W said:
    roduni.... The problem is not usb related in any way other than the fact that the mice are usb based.... Assumptions aren't solutions..

    'Simply' unplugging the mouse and plugging it back into another port does not help. My computer has 15 usb ports (Usb 2.0, 3.0 and couple boosted ports from Asus) and switching the mouse between all 15 ports gets me NADA :-)

    The OP's issue is for sure a flaw in Windows as many others and myself are experiencing the EXACT same problem and the common denominator, is Windows (7 - 8.1 for that matter).
    We boot up the computer and the mouse cursor is invisible, still functional in every way, but invisible. Restarting works eventually (usually on the 2nd or 3rd try), but the only way I'm able to bring it back every time consistently is to log out and back in again, forcing windows to refresh its OS data crap. (MrsOBBM - I will try your solution next chance I get, shouldn't be long)

    It should be noted that on Windows 8.1, update KB2919355 has been identified as a culprit for many suffering from this issue, however, its an update rollup so uninstalling it, isn't really a solution....

    So wtf Microsoft :-P are you just trying to make us hate mice? Look how long this problem has existed :-P
    Reply to roduni
  24. Aaron-W,
    I apologize for assuming that it is USB related - I may have misunderstood the problem all I know is that occasionally when starting up any of my three
    computers running Win 7 Pro the mouse either appears and won't move or does not appear at all. At this stage I can invoke apps using the keys which is a pain or I either do a re-boot with fingers crossed or simply re-plug the mouse in another USB which works every time. I work in a development environment so cannot waste time and money pondering the mystery of windows workings
    Reply to roduni
  25. I do tech support at a large company and have a user experiencing this issue. Restarting has fixed the issue in the past, so has reinstalling drivers or so it seems. But the issue continues to return. Opening Task Manager worked to get it back without rebooting for a while and when that stopped working, Start - Run did. (Thanks for the suggestions). She is on an HP laptop running Windows 7. Seeing how long this issue has been open, I'm not very hopeful this can be resolved without reimaging the computer.
    Reply to boulder-christine
  26. As soon as I updated the graphics driver for my NVIDIA card all the multicolored/invisible mouse disappearing while typing etc problems disappeared. It was NOT a mouse pointer problem, NOT uncheck the hide cursor while typing or any other Microsoft issues (for a change). Try updating your graphics drivers. Thanks you.
    Reply to azulbears
  27. SOLVED DISAPPEARING MOUSE ISSUE! Since I'm a systems/tech dummy, I asked my son, who is the expert and here's the solution that finally worked - NO NEED TO DO ANYTHING ELSE: Press Cntl, Alt + Delete, click 'Task Manager', open up running processes and more than likely your browser is at the very top of the list. Next, make sure browser is highlighted, then 'End Process'. Firefox should quit working and will disappear. Next, click on Firefox logo and all your windows will now start popping up in succession (Click 'Restore Last Session', if this applies). ALL your windows will show, including the 'Tab' that's causing the erratic mouse issues. You'll notice that your cursor is now stable and not erratic - magic. **DO NOT OPEN ALL YOUR TABS QUITE YET**. Instead, click on a tab of a trusted site you browse frequently and have never had issues with, like an online banking site (a secure website) - this will be your 'Home Base'. Now, open each tab, in succession, each time clicking back to your 'trusted site'. As you skip, then open each tab, eventually you'll notice that your cursor is blinking erratically. We call this a process of elimination. Lastly, DELETE the 'Tab' that you now know is causing all the problems: That's because the problematic site 'runs' constant and continual background activity, like ads, 'cookies' etc. You're issue is now fixed! Couple things to Note: 1) Just know that if you decide to open the problem site again, your cursor may start to give you problems, once again; 2) Your cursor may continue to act up if you have more than 1 problem site. Have a good day.
    Reply to ellipsis7
  28. Hey this also happened to me.. I tried enabling mouse trail and set to short to disable person annoy (xD) but yes I tried it, it worked.. though my problem is my video card driver....
    Reply to Andrew Angelo
  29. if ur missing ur mouse pointer for a sharkoon drakonia, reinstall program and enable Enhace Pointer Precision... worked 4 me :P
    Reply to twinfrozer4
  30. In Start Menu -> Search box type : "regedit".

    Select "regedit".

    Allow "regedit".

    Go to : HKEY_CURRENT_USER -> Control Panel -> Desktop

    Find : ForegroundFlashCount.

    Right-Click : on ForegroundFlashCount.

    Left-Click : "Modify...".

    Left-Click :"Decimal".

    In the field "Value data" type : 700000000

    Left-Click : "OK".

    Then :

    Find : ForegroundLockTimeout. (just below ForegroundFlashCount)

    Right-Click : on ForegroundLockTimeout.

    Left-Click : "Modify...".

    Left-Click :"Decimal".
    In the field "Value data" type : 4000000000

    Left-Click : "OK".

    What the latter does? It delays the focus on your current active window of that much in seconds 4000000000.

    Why does it happen? It happens when installing new softwares and/or in case of viruses - malwares. Thoroughly SCAN FOR VIRUSES and DO A SOFTWARE CHECK before applying this method.

    Cheers.
    Reply to NathanWin7
  31. I enabled pointer trails and so far it has fixed the problem....Although it does feel a little like the 70's
    Reply to Ric Aldrich
  32. go to control panel, ease of access, ease of access center, make keyboard easier to use. Under Control The Mouse With Keyboad check the box next to turn on mouse keys. This forces the pointer to reappear for me, no other solutions worked
    Reply to D Lane
  33. I know this doesn't apply here but I had a similar problem. Rebooting or unplugging the mouse restored the pointer for a while. Replacing the mouse solved the issue. I was lucky but it took me a couple of weeks to figure it out.
    Reply to MortimerSnerd
  34. I wish I had a solution. I have tried most of the suggestions. Pressing ctrl did NOTHING. When mine disappears there is a shadow of it sometimes and others it just freezes. In both cases I have to restart to get it to appear again. I have gone in and adjusted all things mouse related. I am running Windows 7 on an HP (older) laptop. It is very irritating!
    Reply to peggyd626
  35. JimmyStephans said:
    Hello,

    On a new build with Windows 7 Pro (SP1) my mouse pointer disappears after the machine sits a few minutes unused.

    Gigabyte UD MB
    i7 3930
    32GB ram
    ATI Video card
    WD Raptor HD

    Everything is brand new. All drivers are up to date, Win7 all updates.

    Nothing else installed. No software, no printers, its all brand new.

    Issue happens with various "mice".

    Example:

    MS Intelle Mouse model X802382 issue happens. I can right click and menus come up, just no mouse pointer n screen unless I CTRL-ALT-DEL, then pointer comes back.

    MS Model X800472, same story.

    Kensington K72213, same issue.

    same with other models of the mouse.

    It even continues during change - meaning, happening with one mouse, I unplug that mouse, plug in a new mouse of different model number, Windows installs drivers for new mouse (balloon in lower right), yet still no mouse pointer.

    Issue happens with generic mouse drivers or the full package from Windows Update.


    This just happen to me. Fixed it buy going to control panel opening mouse click pointers tab click normal select pointer choose new picture click ok click apply
    Reply to PCZombie
  36. FIXED my missing mouse issue by changing "Power Saving Options" from Balanced to HIGH PERFORMANCE.
    Reply to mdboze
  37. i know this is several years old, but your "pointer trails" solution just saved my ass on a Windows 10 machine that hid the mouse pointer after a videocard update. thanks a million

    mcnumpty23 said:
    could try this

    Goto Start > Control Panel > Mouse
    Click on the Pointer Options tab
    Ensure that the checkbox for Show location of pointer when I press the CTRL key is checked
    Click on the Apply button


    Now when you press the CTRL key, you will be able to find the exact location of your mouse

    think theres also a visibility option in there somewhere--that may help also


    Anonymous said:
    control panel open the mouse then under pointer use the aero system modelunder personalize use normal then activate both box and apply,next page pointer option slide speed to middle check the box under and the alinement one and apply.go to the wheel page put number 6 in both box activate the top for block by lines and apply,go back to your desktop you should see you mouse pointer
    Reply to Karl_Swan
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