I have had computer games before but never ever experienced the problems I have with the HP games. My passwords have not been recognized, the games are incredibly difficult to download and when they finally are something is always not Kosher. Now that Sherlock Holms has been downloaded and the program begun, there are no objects at the bottom of the screen to identify (picture too large?) and no way to get out except to hit "escape". I want to cancel my contract with you and get my money back. Thank you.