Filed complaint against 123InkJets.com

FYI,

Filed a complaint against www.123inkjets.com today. Placed a purchase dispute on www.123inkjets.com with my credit card agency. Filed a complaint against www.123inkjets.com with the Better Business Bureau Online... all done today (04/15/02).

Purchased four BC-02 black ink cartridges for my old BJ-200e printer on 03/29/02 very early in the morning (3 am'ish). Total amounted to $79.80. Their website stated 4-7 business day shipment time from order date (I can safely assume that is the same time they charge my credit card for the purchase, which records show to happened on 03/29/02)).

Unbelievable as they are, I had attempted to request my order status on 04/11/02 (could have sworn I had attempted my first attempt on 04/10/02 can't really remember, but doesn't matter) through their website VERY EARLY in the morning. They have a special section and SPECIAL link just for inquiry on order status!! Waited until 04/12/02 with no response, therefore, sent another request early morning. Later on that afternoon, I attempted to call them through their toll-call phone number. Was placed on hold for 15-20 minutes without receiving any live support. Sent them final warning about how I was going to complain to my credit card agency and to the BBB Online if their customer service was going to continue to be MUTE on my requests.

Sent them e-mail after the weekend (today 04/15/02) notifying them to either refund my purchase or send SOME kind of response to my order status. Notified credit card company of purchase dispute and then filed a complaint on Better Business Bureau of the matter with 123inkjets.com.

Unfortunately, I was unable to find if I was the only person to ever complain about their service or if they've had many complaints in the past through the BBB.org website. Please be aware of purchasing products from them if you have not already done so and their EXTREME LACK of customer service.

This is their company's information:

123Inkjets.com
2245 1st Street Suite 214A
Simi Valley, CA United States 93065
(805)583-3001

Here is the link to the BBB Reliability Report of 123inkjets.com:
http://www.santabarbara.bbb.org/co [...] national=Y

Allen

Always good to know what to avoid - thanks.

Rob
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