V551 drops sync after 6 to 15 minutes of connections

Archived from groups: alt.cellular.motorola (More info?)

Cingular - Motorola drops sync after 6 to 15 minutes of connection! I have
been in contact with Cingular Customer Service about all my calls dropping
after 6 to 15 minutes of connection with land lines or other cellular
users. This was duplicated with other users and verified by Cingular that
Motorola has sent out a quick fix for this problem. It may be a quick fix
but not acceptable by all.

Problem: when talking to a friend or contact and your connection is
stationary to one cellsite and exceeds 6 minutes, your connection starts to
fade away and you drop sound from oneside of the connection. If you hold
on during the "are you there?" time, you have a 50/50 chance of
reconnection.

Their Quick Fix: They informed me that all of Motorola phones (my phone is
a V551) need to be Power Recycled within 3 days or the phone would could
loose sync. What is means is that we must power-down the phone as if we are
on an airplane for 15 seconds before we can place the phone in the battery
charger. This way the phone will re-sync to Cingular network.

I'm appalled at this option no where in the Motorola Manual or Cingular
website states this to be done. I have requested to exchange my Motorola
for any other cellular manufacture. All they would do is replace my
Motorola phone and state that the problem will continue. and I must remember
to power-down the phone every 3 days or sooner.

My Siemens S46 phones (3 units) that I had for years never needed to be
power down when used on the ATT /Cingular network. Why now?
3 answers Last reply
More about v551 drops sync minutes connections
  1. Archived from groups: alt.cellular.motorola (More info?)

    I've used V551, V400 and V600 in business conference calls lasting more than
    an hour at a time on Cingular and never experienced the problem you
    described.

    And I never power down the phone, just charge it at night. Something
    doesn't read right with your scenario.

    --
    Steve
    "Steve" <ciwaus@netzer0.net> wrote in message
    news:G5mdnRywT6RysZHfRVn-tQ@wavecable.com...
    > Cingular - Motorola drops sync after 6 to 15 minutes of connection! I
    > have been in contact with Cingular Customer Service about all my calls
    > dropping after 6 to 15 minutes of connection with land lines or other
    > cellular users. This was duplicated with other users and verified by
    > Cingular that Motorola has sent out a quick fix for this problem. It may
    > be a quick fix but not acceptable by all.
    >
    > Problem: when talking to a friend or contact and your connection is
    > stationary to one cellsite and exceeds 6 minutes, your connection starts
    > to fade away and you drop sound from oneside of the connection. If you
    > hold on during the "are you there?" time, you have a 50/50 chance of
    > reconnection.
    >
    > Their Quick Fix: They informed me that all of Motorola phones (my phone
    > is a V551) need to be Power Recycled within 3 days or the phone would
    > could loose sync. What is means is that we must power-down the phone as
    > if we are on an airplane for 15 seconds before we can place the phone in
    > the battery charger. This way the phone will re-sync to Cingular network.
    >
    > I'm appalled at this option no where in the Motorola Manual or Cingular
    > website states this to be done. I have requested to exchange my Motorola
    > for any other cellular manufacture. All they would do is replace my
    > Motorola phone and state that the problem will continue. and I must
    > remember to power-down the phone every 3 days or sooner.
    >
    > My Siemens S46 phones (3 units) that I had for years never needed to be
    > power down when used on the ATT /Cingular network. Why now?
    >
  2. Archived from groups: alt.cellular.motorola (More info?)

    I have had V551's for about two weeks now. They replaced V400's that never
    worked. I have similar problems and I personally know others with this
    problem. Cingular has replaced the phones with no change. The lastest step
    was to verify SIM serial numbers and IEMI numbers that were incorrectly
    entered into thier system. Only time will tell.

    Also I checked the Cingular web yesterday in the Philadelphia area, the only
    Moto thy are offering is the V3...... Funny the NEW V551 has been removed!!

    Steve

    "Steve" <nr4p@NOJUNKearthlink.net> wrote in message
    news:FYdPd.18318$wK.635@newsread3.news.atl.earthlink.net...
    > I've used V551, V400 and V600 in business conference calls lasting more
    > than an hour at a time on Cingular and never experienced the problem you
    > described.
    >
    > And I never power down the phone, just charge it at night. Something
    > doesn't read right with your scenario.
    >
    > --
    > Steve
    > "Steve" <ciwaus@netzer0.net> wrote in message
    > news:G5mdnRywT6RysZHfRVn-tQ@wavecable.com...
    >> Cingular - Motorola drops sync after 6 to 15 minutes of connection! I
    >> have been in contact with Cingular Customer Service about all my calls
    >> dropping after 6 to 15 minutes of connection with land lines or other
    >> cellular users. This was duplicated with other users and verified by
    >> Cingular that Motorola has sent out a quick fix for this problem. It may
    >> be a quick fix but not acceptable by all.
    >>
    >> Problem: when talking to a friend or contact and your connection is
    >> stationary to one cellsite and exceeds 6 minutes, your connection starts
    >> to fade away and you drop sound from oneside of the connection. If you
    >> hold on during the "are you there?" time, you have a 50/50 chance of
    >> reconnection.
    >>
    >> Their Quick Fix: They informed me that all of Motorola phones (my phone
    >> is a V551) need to be Power Recycled within 3 days or the phone would
    >> could loose sync. What is means is that we must power-down the phone as
    >> if we are on an airplane for 15 seconds before we can place the phone in
    >> the battery charger. This way the phone will re-sync to Cingular
    >> network.
    >>
    >> I'm appalled at this option no where in the Motorola Manual or Cingular
    >> website states this to be done. I have requested to exchange my Motorola
    >> for any other cellular manufacture. All they would do is replace my
    >> Motorola phone and state that the problem will continue. and I must
    >> remember to power-down the phone every 3 days or sooner.
    >>
    >> My Siemens S46 phones (3 units) that I had for years never needed to be
    >> power down when used on the ATT /Cingular network. Why now?
    >>
    >
    >
  3. Archived from groups: alt.cellular.motorola (More info?)

    I have a V551 and Cingular service in the Seattle area. No issues as you
    describe. I use the phone for conference calls all the time, exceeding 15
    mins. I also never power down my phone it goes onto the charger every night
    when I return home from work.

    TC

    "Steve Locantore" <locans@hotmail.com> wrote in message
    news:E7lPd.18454$ya6.2557@trndny01...
    >I have had V551's for about two weeks now. They replaced V400's that never
    >worked. I have similar problems and I personally know others with this
    >problem. Cingular has replaced the phones with no change. The lastest
    >step was to verify SIM serial numbers and IEMI numbers that were
    >incorrectly entered into thier system. Only time will tell.
    >
    > Also I checked the Cingular web yesterday in the Philadelphia area, the
    > only Moto thy are offering is the V3...... Funny the NEW V551 has been
    > removed!!
    >
    > Steve
    >
    > "Steve" <nr4p@NOJUNKearthlink.net> wrote in message
    > news:FYdPd.18318$wK.635@newsread3.news.atl.earthlink.net...
    >> I've used V551, V400 and V600 in business conference calls lasting more
    >> than an hour at a time on Cingular and never experienced the problem you
    >> described.
    >>
    >> And I never power down the phone, just charge it at night. Something
    >> doesn't read right with your scenario.
    >>
    >> --
    >> Steve
    >> "Steve" <ciwaus@netzer0.net> wrote in message
    >> news:G5mdnRywT6RysZHfRVn-tQ@wavecable.com...
    >>> Cingular - Motorola drops sync after 6 to 15 minutes of connection! I
    >>> have been in contact with Cingular Customer Service about all my calls
    >>> dropping after 6 to 15 minutes of connection with land lines or other
    >>> cellular users. This was duplicated with other users and verified by
    >>> Cingular that Motorola has sent out a quick fix for this problem. It
    >>> may be a quick fix but not acceptable by all.
    >>>
    >>> Problem: when talking to a friend or contact and your connection is
    >>> stationary to one cellsite and exceeds 6 minutes, your connection starts
    >>> to fade away and you drop sound from oneside of the connection. If you
    >>> hold on during the "are you there?" time, you have a 50/50 chance of
    >>> reconnection.
    >>>
    >>> Their Quick Fix: They informed me that all of Motorola phones (my phone
    >>> is a V551) need to be Power Recycled within 3 days or the phone would
    >>> could loose sync. What is means is that we must power-down the phone as
    >>> if we are on an airplane for 15 seconds before we can place the phone in
    >>> the battery charger. This way the phone will re-sync to Cingular
    >>> network.
    >>>
    >>> I'm appalled at this option no where in the Motorola Manual or Cingular
    >>> website states this to be done. I have requested to exchange my
    >>> Motorola for any other cellular manufacture. All they would do is
    >>> replace my Motorola phone and state that the problem will continue. and
    >>> I must remember to power-down the phone every 3 days or sooner.
    >>>
    >>> My Siemens S46 phones (3 units) that I had for years never needed to be
    >>> power down when used on the ATT /Cingular network. Why now?
    >>>
    >>
    >>
    >
    >
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