Verizon jet pack will not connect to the internet on acer computers

[babbo2]

I have two acer computers and a verizon jet back, which won't connect except locally on both windows xp and windows vista.

I have a dell, toshiba, gateway and they all connect fine.

Verizon wireless knows less than I do to trouble shoot this. I need it fixed, and neither computer will work with this device.

any ideas?

 

[inzone]

To me it seems like the issue is with the wireless adaptor on the two Acer computers. A comparison of the wireless adaptors in the computers that will connect and the two that won't may give a clue as to why the two won't conect.
What do you mean by except localy ? Can you be a little more specific with what will connect and what won't , by not being in the room with you all I have to go by is what you post.