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Internet connection dropping constantly

Last response: in Networking
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December 30, 2012 11:28:59 PM

I am pretty close to punching a hole in my monitor over this issue. During regular browsing and/or gaming, my internet will cut out for roughly 10-15 seconds about every 10-15 minutes. Here is what I have done so far:

-Replaced my MI424WR Rev !. Router with another one. (speed test is fine at 50/30)
-Updated all network drivers. (Using win8x64)
-Flushed DNS (I do get errors about not being able to contact dns)
-Release/renewed IP
-Verizon has tested their side and all is working fine.

Before, I was using a wireless connection prior to moving and I never had a dropped connection (still using Win8x64) but now I am getting it consistently. Any thoughts?
December 30, 2012 11:39:27 PM

I have some additional information from pinging IP, Gateway, and yahoo.

Quote:
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Personal
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 6E-D9-98-97-BB-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link DWA-556 Xtreme N PCIe Desktop Adap
ter
Physical Address. . . . . . . . . : 5C-D9-98-97-BB-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Win32 Adapter V9
Physical Address. . . . . . . . . : 00-FF-80-E8-71-1B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-26-83-2F-94-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connectio
n
Physical Address. . . . . . . . . : F4-6D-04-53-7A-CA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : F4-6D-04-53-65-F6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::64b8:9075:ab10:43a%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, December 30, 2012 7:32:33 PM
Lease Expires . . . . . . . . . . : Monday, December 31, 2012 7:32:34 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 267676932
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-1D-73-09-F4-6D-04-53-65-F6

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2c45:29d8:3f57:fefb(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::2c45:29d8:3f57:fefb%16(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Windows\system32>ipconfig

Windows IP Configuration


Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::64b8:9075:ab10:43a%12
IPv4 Address. . . . . . . . . . . : 192.168.1.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2c45:29d8:3f57:fefb
Link-local IPv6 Address . . . . . : fe80::2c45:29d8:3f57:fefb%16
Default Gateway . . . . . . . . . : ::

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home

C:\Windows\system32>ping 162.168.1.4

Pinging 162.168.1.4 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 162.168.1.4:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\system32>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>ping 216.109.112.135

Pinging 216.109.112.135 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 216.109.112.135:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\system32>ping yahoo.com

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=142ms TTL=49
Reply from 98.139.183.24: bytes=32 time=123ms TTL=50
Reply from 98.139.183.24: bytes=32 time=116ms TTL=49
Reply from 98.139.183.24: bytes=32 time=111ms TTL=50

Ping statistics for 98.139.183.24:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 111ms, Maximum = 142ms, Average = 123ms

C:\Windows\system32>
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December 31, 2012 11:46:01 PM

No idea? :( 
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Related resources
January 4, 2013 1:39:01 AM

Still nothing?
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January 4, 2013 3:14:04 AM

what kind of internet provider do you have?
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January 4, 2013 4:57:02 PM

bl42ed0 said:
I am pretty close to punching a hole in my monitor over this issue. During regular browsing and/or gaming, my internet will cut out for roughly 10-15 seconds about every 10-15 minutes. Here is what I have done so far:

-Replaced my MI424WR Rev !. Router with another one. (speed test is fine at 50/30)
-Updated all network drivers. (Using win8x64)
-Flushed DNS (I do get errors about not being able to contact dns)
-Release/renewed IP
-Verizon has tested their side and all is working fine.

Before, I was using a wireless connection prior to moving and I never had a dropped connection (still using Win8x64) but now I am getting it consistently. Any thoughts?



When you find out the problem, let me know. My internet started doing the same thing about 2 weeks ago. Never had a problem like this before. Now all of a sudden my internet cuts out for 10 - 15 seconds. Some times I have to restart my comp before I can reconnect.
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January 4, 2013 8:51:32 PM

You may want to check out a program such as pingplotter that actually tracks each hop to your destination to see at what point the internet is actually dropping. Sometimes, it is your internet provider, sometimes it could be one of the higher level backbone switching providers dropping or throttling data during peak or overloaded hours.
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January 5, 2013 2:13:10 AM

bdubs85 said:
You may want to check out a program such as pingplotter that actually tracks each hop to your destination to see at what point the internet is actually dropping. Sometimes, it is your internet provider, sometimes it could be one of the higher level backbone switching providers dropping or throttling data during peak or overloaded hours.



I downloaded it but not too sure how to use it.
I'm not sure it's my internet though. Usually when my internet drops ( which used to be rarely ) it reconnects automatically. Now when it drops I have to reconnect it. This morning when I turned on my comp I had internet. I didn't open anything. No webpages or programs. Went to get some coffee and it made a sound, like i'm removing a usb or something, and my internet went out. Maybe I should have mentioned that before. Everytime my internet cuts out, it makes that sound.
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January 6, 2013 2:05:57 AM

bdubs85 said:
what kind of internet provider do you have?

I'm using Verizon Fios 50/30 plan. I'm thinking it is a DNS issue but I could be completely wrong about that.
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January 6, 2013 2:26:48 AM

I'm currently using OpenDNS. Will report back with results.
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!