Recommendation: Avoid Direct2Drive

Archived from groups: comp.sys.ibm.pc.games.action,comp.sys.ibm.pc.games.adventure,comp.sys.ibm.pc.games.sports,comp.sys.ibm.pc.games.marketplace,comp.sys.ibm.pc.games.misc (More info?)

Having ordered Commandos 3 from Direct2Drive recently, I heartily
advise AGAINST using this service.

Here is a quote from Christine Henderson (Lead Technical Support,
Consumer Products Division, IGN Entertainment): "We do not guarantee
the game on your computer. The product is working, how well will
depend on your computer. We cannot offer a refund."

This was the concluding response from Direct2Drive (IGN), after I, a
graduate of Computer Science - even with the aid of Eidos's Technical
Support - had fruitlessly attempted to solve a problem with the game
that had made it all but unplayable on my well-endowed Intel P4 PC.
However, to run the game, one must "activate" it, thus voiding any
chances of a refund - whether it works or not.

Be warned.

A disgruntled D2D customer.

Archived from groups: comp.sys.ibm.pc.games.action,comp.sys.ibm.pc.games.adventure,comp.sys.ibm.pc.games.sports,comp.sys.ibm.pc.games.marketplace,comp.sys.ibm.pc.games.misc (More info?)

Chris wrote:


> However, to run the game, one must "activate" it, thus voiding any
> chances of a refund - whether it works or not.

Why do you think this is the case? The same laws apply if you purchase
something whether it's on a physical CD or just downloaded. If it's not
fit for the purpose for which it was sold, then you have legal redress.

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Archived from groups: comp.sys.ibm.pc.games.action,comp.sys.ibm.pc.games.adventure,comp.sys.ibm.pc.games.sports,comp.sys.ibm.pc.games.marketplace,comp.sys.ibm.pc.games.misc (More info?)

On Tue, 2 Nov 2004 13:16:06 -0600, Rob Berryhill
<Rob_Berryhill@hotmail.com> wrote:

>In article <f8114d36.0411020744.7dedd3fa@posting.google.com>,
>spam.nashnet@btinternet.com says...
>> Having ordered Commandos 3 from Direct2Drive recently, I heartily
>> advise AGAINST using this service.
>>
>> Here is a quote from Christine Henderson (Lead Technical Support,
>> Consumer Products Division, IGN Entertainment): "We do not guarantee
>> the game on your computer. The product is working, how well will
>> depend on your computer. We cannot offer a refund."
>>
>> This was the concluding response from Direct2Drive (IGN), after I, a
>> graduate of Computer Science - even with the aid of Eidos's Technical
>> Support - had fruitlessly attempted to solve a problem with the game
>> that had made it all but unplayable on my well-endowed Intel P4 PC.
>> However, to run the game, one must "activate" it, thus voiding any
>> chances of a refund - whether it works or not.
>>
>> Be warned.
>>
>> A disgruntled D2D customer.
>>
>
>How the hell is this any different from buying the game in the store on
>disc?

The fact on whether or not this is different is not an issue here.

>No stores allow returns of software any more anyway, so this is
>just exactly the same.

Sure, the stores might not allow the refund, but are you absolutly sure
that judges will always agree with this policy?

If a game is defective because of a physical problem with the disc, you can
get an exchange. If a game is defective because it was poorly programmed,
it's a bit harder since you have to prove the game is truly at fault, but
you should be able to get a refund after some arm twisting.