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Windows 7 pdf support

Last response: in Windows 7
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February 16, 2010 11:14:15 PM

Hello,
we have just purchased 2 new samsung laptops with window 7 - having trouble with pdfs via email (office outlook 2007). one laptop has Adobe Reader 9.1, other has 9.3. Both receive attachment okay but when forwarded on to other emails, all the text in the pdf is missing but the background is there? Is this an adobe or Windows 7 issue. HELP! thanks Sam

More about : windows pdf support

a b D Laptop
a c 215 $ Windows 7
February 16, 2010 11:16:19 PM

Is the pdf document a form that you are filling out and sending to someone? I've seen this issue before where I work...

Edit: If this is a pdf form you're dealing with, it's a problem with the Adobe reader.
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February 16, 2010 11:28:27 PM

The_Prophecy said:
Is the pdf document a form that you are filling out and sending to someone? I've seen this issue before where I work...

Edit: If this is a pdf form you're dealing with, it's a problem with the Adobe reader.


thanks Prophecy! - no not forms, a pdf document (has happened 3 times with artwork - print ready business card and a brochure) - the background is there but the copy disappears. A problem as we send out final art to clients for approval and to printers to print from. pdf is set to Adobe Reader 9.3 in options. Any ideas? Thanks!!!
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a b D Laptop
a c 215 $ Windows 7
February 17, 2010 1:21:46 AM

What version of Acrobat was the pdf file created with?
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February 17, 2010 1:25:57 AM

created in illustrator CS3
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a b D Laptop
a c 215 $ Windows 7
February 17, 2010 2:22:08 AM

hmm... there goes my idea. The issue I was thinking of involved pdf documents created in an earlier version of Acrobat, then opened in a later version. Never seen this with Illustrator though.
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February 17, 2010 7:13:21 AM

Maybe the other computers don't have the fonts needed. Can you embed the fonts in the pdf?

Also, you could try a different pdf reader, e.g. Foxit.
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a b $ Windows 7
February 17, 2010 7:21:45 PM

You need to make sure that Illustrator is properly embedding all the data when you save as PDF - I've had no end of grief trying to use Illustrator-generated PDFs in Photoshop and all the content is missing.

When you save as PDF, try turning off "Preserve Illustrator Editing Capabilities", or try one of the PDF saving presets instead of the "Illustrator default".

Alternatively, download Cute PDF Writer and just "print" your Illustrator document as PDF instead.
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February 17, 2010 8:12:50 PM

Thanks LePhuronn - our designer had already done para 1 and 2. I am going to download latest version of NitroProfessional and use this as default, then see if it fixes it. Also thought i would ensure all computers (being forwarded emails) are on Adobe 9.3, though it shouldn't really make a difference.
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a b $ Windows 7
February 18, 2010 8:19:35 AM

^^ yeah, just said that lol

Nice to know it works fine on Windows 7 64-bit though
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April 9, 2010 6:42:04 PM

Hello Sam42,

Have you checked compatibility?
Just an FYI for you.

It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibility.)
http://www.microsoft.com/windows/compatibility/en-us/de...
There is a pulldown from which you can choose "hardware" and "software".

There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:
http://technet.microsoft.com/en-us/windows/default.aspx


Microsoft does have an official Windows 7 Support Forum located here http://social.technet.microsoft.com/Forums/en-US/catego... . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assitance and support.

Thanks again,
John M.
Microsoft Windows Client Support
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