Hello,
I am currently with ATT's internet service. We have a 6Mbps Internet connection for gaming and streaming. All is good on Speedtest.net, and this is what confuses me. When testing on there, I get great results, everything is where it is supposed to be. But when downloading a simple game from Steam, or watching an HD or even 480p video on youtube, I'm lucky to get 1Mbps. Its very frustrating. Does anyone know why this is?
Just a quick edit for some more info-- We have called the company, gotten great support. We have had guys come out here left and right trying to see what could be wrong, but the most they can come up with is the servers were downloading off must be busy, which isn't really the case seeing as how we have downloaded from all over the web and have not even gotten close to 6. I have tried restarting the router, disconnecting one computer to see if it was the problem, and emptying the errors from the router, but to no avail.
If this gives any better insight, the router is also the modem; it is a 2 in one, which I have never used before or dealt with- with Comcast, we had a Comcast modem with a router we bought ourselves connected and it worked perfectly. Once again, any type of help or troubleshooting is greatly appreciated.
I am currently with ATT's internet service. We have a 6Mbps Internet connection for gaming and streaming. All is good on Speedtest.net, and this is what confuses me. When testing on there, I get great results, everything is where it is supposed to be. But when downloading a simple game from Steam, or watching an HD or even 480p video on youtube, I'm lucky to get 1Mbps. Its very frustrating. Does anyone know why this is?
Just a quick edit for some more info-- We have called the company, gotten great support. We have had guys come out here left and right trying to see what could be wrong, but the most they can come up with is the servers were downloading off must be busy, which isn't really the case seeing as how we have downloaded from all over the web and have not even gotten close to 6. I have tried restarting the router, disconnecting one computer to see if it was the problem, and emptying the errors from the router, but to no avail.
If this gives any better insight, the router is also the modem; it is a 2 in one, which I have never used before or dealt with- with Comcast, we had a Comcast modem with a router we bought ourselves connected and it worked perfectly. Once again, any type of help or troubleshooting is greatly appreciated.