I want to know for sure if ISP's are considered part of the PUC and if they are not, why are they not? They operate on the infrastructure that was paid for by our tax dollars and continues to be paid for by our tax dollars and surcharges.
I have SEVERE problems with ISP's and the way they handle customers. I read DSL reports and Broadband.com all the time and I see the same complaints for the ISP's in my area. After switching providers today I remember the problems that I had with this national provider and it is horrendous.
I want to find people who also feel that ISP's take advantage of their customers and see if I can get some stories of what is happening and see if there are any patterns. From what I have seen there is a definite pattern of bandwidth manipulation and under-serving. When a customer complains it seems that they always point to the customers router or computer and the problem is never in their network. What a way to pass the buck! This is nothing short of extortion and racketeering in my opinion.
I would like to know how all of you feel and if you think that if ISP's were part of the PUC would that make service better or worse? As it stands now, I don't have any idea where the tax dollars go besides buying brand new trucks and vans to drive around in.
I have started a website that is determined to help support residential and commercial customers with their ISP problems but I will not post it here. If you want to know more, PM me and I'll talk to you there.
I have SEVERE problems with ISP's and the way they handle customers. I read DSL reports and Broadband.com all the time and I see the same complaints for the ISP's in my area. After switching providers today I remember the problems that I had with this national provider and it is horrendous.
I want to find people who also feel that ISP's take advantage of their customers and see if I can get some stories of what is happening and see if there are any patterns. From what I have seen there is a definite pattern of bandwidth manipulation and under-serving. When a customer complains it seems that they always point to the customers router or computer and the problem is never in their network. What a way to pass the buck! This is nothing short of extortion and racketeering in my opinion.
I would like to know how all of you feel and if you think that if ISP's were part of the PUC would that make service better or worse? As it stands now, I don't have any idea where the tax dollars go besides buying brand new trucks and vans to drive around in.
I have started a website that is determined to help support residential and commercial customers with their ISP problems but I will not post it here. If you want to know more, PM me and I'll talk to you there.