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SB Live! Value install problems

Last response: in Windows XP
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Anonymous
April 3, 2002 10:47:38 AM

I have a fairly fresh installation of Windows XP Professional and I am trying to install my SB Live! Value sound card which I know to be in fine shape.

The system seems to auto detect it just fine but fails to install the card. Below is the message I get...

Cannot Install this Hardware

There was a problem installing this hardware
Multimedia Audio Controller

An error occurred during the installation of the device
The data is invalid

I have even tried the latest drivers from Creative. HELP!!!

More about : live install problems

April 3, 2002 4:00:14 PM

First thing I would try is moving the card to a different PCI slot. Also make sure which upgrade you have from Creative. They have an update as well as a full install available for download.

<b>Never underestimate the power of stupid people in large numbers.</b>
Anonymous
April 3, 2002 4:40:46 PM

I have tried different slots with the same results. However, I don't think I have done a full install of the software. All I have been able to find with regards to XP is this... http://www.americas.creative.com/support/files/download...

Do you know where any other XP stuff is located?
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April 3, 2002 6:00:30 PM

What type of motherboard do you have?

<font color=red> If you design software that is fool-proof, only a fool will want to use it. </font color=red>
Anonymous
April 3, 2002 7:10:48 PM

I have an ECS K7S5A MB that uses the SiS 735 chipset.
Anonymous
April 4, 2002 9:14:05 PM

Creative got back to me. This is what they had to say...

"Do the Windows XP generic drivers install in the system ok, or does it only fail when you try to update? If the Windows XP drivers fail, that would indicate a problem with the operating system, rather than the sound card."

Well, the answer to that is my Windows XP drivers fail.
So, having said that, does anybody know how I can replace my corrupt drivers from my XP CD? Or off the web?
April 5, 2002 11:21:48 AM

the problem can be solved by cancelling the autodetect window when it pops up, and run your creative software first. Windows will then re auto-detect and install software automatically. post your reply mate.
Anonymous
April 5, 2002 4:42:47 PM

I don't get the opportunity to abort the installation attempt in XP. It tires to do the whole thing automatically with no chance for user intervention. The error message (noted above) pops up and my only option is "Finish". The when I go to Device Manager the card is sitting in "other device" with the yellow exclamation point. I can't even remove it from there. XP is strange.
April 5, 2002 5:26:50 PM

Try flashing the BIOS and ensure that the onboard audio is disabled. It sounds as if there is a confict there.

<font color=red> If you design software that is fool-proof, only a fool will want to use it. </font color=red>
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