New dvd-rom sd-c2612 wont install

hi ive recently bought a new external optical drive and when i plug it with my computer it does't install and say theres a driver problem! please help
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  1. Quote:
    hi ive recently bought a new external optical drive and when i plug it with my computer it does't install and say theres a driver problem! please help

    Windows 7 Support site
    http://support.microsoft.com/ph/14019
  2. aw come on ksiemb that is like saying "go ask microsoft"
  3. nhasian said:
    aw come on ksiemb that is like saying "go ask microsoft"

    haven't had negative feed back yet, except you ! :lol:
  4. If it's a laptop/slimeline optical drive it's more likely to be a power problem. As in the USB port cannot supply enough power to the port to power up the drive.

    I would suggest plugging it into another port.
    Other alternatives include plugging the 2nd cable into another USB port (most USB optical drives come with two cables, a primary cable for data and power and a 2nd purely for power if the 1st cannot supply enough), plugging in an external power supply to the optical drive and chaining it with a powered usb hub.
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