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BSOD - 0x0000003B

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Last response: in Windows 7
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June 3, 2012 7:32:28 PM

I have an HTPC that I built a year and a half ago, and have rarely used since. I loaded Lord of the Rings Online (LoTRO), and it played just fine. I started playing Star Wars: The Old Republic (SWTOR) on it a few weeks ago, and have had nothing but problems.

At first, SWTOR started crashing a lot. It sounds like the game just does that, but it got really bad. Based on the specific crashes I was having, it was recommended that I run Memtest. I ran it, and got a lot of failures. So, I bought 2 new sticks of RAM (and added a video card at that point - I had been running the onboard graphics before that). I ran Memtest again, and it had the same problems. Eventually, I got it running stable again (including clearing CMOS, updating the BIOS, and reinstalling Windows), ran Memtest several times on each of my now 4 sticks of RAM, and it was perfectly stable. Played LoTRO for several days without problems.

I tried playing SWTOR 2 days ago. It played fine for a day and a half, then started crashing again. Per instructions (from their CS), I have uninstalled the old AMD drivers, run Driver Sweep, and installed new drivers. I followed all their instructions for DPI settings and such. Now, I've got a BSOD that reads the following:

SYSTEM_SERVICE_EXCEPTION

0X0000003B (0X00000000C0000005, 0XFFFFF8000CECCC60, 0XFFFFF88005373C80 000000000000000)


These errors seem to indicate driver problems or memory problems, but I'm not sure what I else I can do. Does anyone have any other ideas?


Here are my specs:

ASUS M4A785TD-M EVO AM3 AMD 785G HDMI Micro ATX AMD Motherboard
ASUS Black Blu-ray Drive SATA Model BR-04B2T
AMD Athlon II X3 445 Rana 3.1GHz Socket AM3 95W Triple-Core Desktop Processor
Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive
G.SKILL 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10600) Dual Channel Kit Desktop Memory Model F3-10600CL8D-4GBHK
HIS iCooler H775F1GD Radeon HD 7750 1GB 128-bit GDDR5 PCI Express 3.0 x16 HDCP Ready Video Card
Windows 7 64-bit home edition

More about : bsod 0x0000003b

June 3, 2012 8:09:13 PM

I've done some more searching, and I'm not sure whether my memory is on my mobo's QVL.

G. SKILL F-3 10666CL9D-4GPK (2048MB) is listed, but not my 2x2GB F3-10600CL8D-4GBHK kit. Could that be the problem?
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June 4, 2012 3:30:27 PM

It's getting worse. Now I'm getting freezing / BSOD even trying to boot in safe mode.
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June 4, 2012 3:36:41 PM

have you tried just installing one stick of RAM and booting to safe mode? It sounds like it might be your RAM slots that are having issues. Also on your GPU what version of the driver are you running? I know 12.4 had lots of issues and some have seen success rolling back to 12.3. I am currently running 12.1 as the just seem to work better for me on my 6870.

Flare
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June 4, 2012 5:41:29 PM

how long has your video card been in use?
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June 4, 2012 5:46:45 PM

Flareside said:
have you tried just installing one stick of RAM and booting to safe mode? It sounds like it might be your RAM slots that are having issues. Also on your GPU what version of the driver are you running? I know 12.4 had lots of issues and some have seen success rolling back to 12.3. I am currently running 12.1 as the just seem to work better for me on my 6870.

Flare


At one point, I ran one stick in each of the four slots, and ran Memtest on it each time, and it passed. However, I've heard that maybe I should have let Memtest go for a lot longer (multiple passes).

I was running on 12.3, as a lot of people have said that SWTOR was pretty bad with 12.4. I couldn't get 12.4 to work either - I'll see if I can roll back to an earlier version.
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June 4, 2012 5:49:44 PM

adhdpimp said:
how long has your video card been in use?


I started having these problems several weeks ago - at the time, I was just using the onboard graphics. The first time Memtest failed, I ordered new RAM (thinking that would solve the problem) and the video card. So, I've only had the video card for 2-3 weeks, but the problems did start before then.
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July 4, 2012 12:37:36 AM

I have same motherboard and have dual channel memory,2 sticks of 4gb -8gb total. Using 1600 mhz memory from G.skill and had many Blue Screens and lockups even by setting timings manually in bios it crashed.I had read on G.skill forum recently that a person was testing the a1 and a2 slots and b1 and b2 slots and a1 and a2 slots were having problems crashing while using memtest.The B 1 and b2 slots were stable .I used to be able to run my memory in the dual channel blue slots when I first got the board but the past 3 months I had been getting BSOD's every day I used it. Anyway I put my memory in B1 and B2 slots and no more crashes or hangs for a few days now with using BF3 and any other games I throw at it. So single channel setup seems to work. That means one in black and one in blue slot. Dual channel seems to crash. The Lan on the board stopped working correctly about 3 months after I bought it also but I used a wireless USB on it so I didn't have to RMA it and end up getting same board back with same problems. Going to end up getting Asrock board sometime with USB 3 and faster Sata and more compatible with 1600 memory,but the board will work until I decide to upgrade. I also upgraded to a 6850 asus video card and the 12.4 drivers did seem to crash some games,I upgraded to their 12.6 beta and haven't had any problems that were caused by amd drivers since then. I think maybe they have 12.7 beta out now but not sure how stable that is.
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