I have a Thomson Technicolor TG582n from o2, which is supplied as their latest standard 'Wireless Router V'.
There are 4 laptops (3 on w7, 1 on XP) on the network via LAN with Windows, a Macbook and an iPad which normally both connect via wireless.
Around a month ago the internet suddenly wasn't working on any of the Windows devices via LAN (directly into the router) and wireless. However the internet was still working fine on the Macbook and iPad via both LAN and wireless.
Via LAN the Windows laptops say: Unidentified Network and via wireless they can find the network but get stuck on 'Identifying' when connecting, with 'Limited Connectivity'.
After trying everything the o2 customer support could think of they gave up and sent me a second router. A couple of weeks later the same thing happened, after another call to support they tried changing the wireless encryption which for some unknown reason brought back internet connectivity to all w7 devices via LAN and wireless.
Today the internet has stopped working for a third time on only the Windows machines, my ISP is o2 (UK) and have said that because their router is functioning properly there is nothing they will do.
I have no idea where the issue is as it seems to not be the router, not the cables and it's unlikely to be the laptops as each one is different with w7 or XP.
Does anyone know what I can try? Should I buy another router and use that?
There are 4 laptops (3 on w7, 1 on XP) on the network via LAN with Windows, a Macbook and an iPad which normally both connect via wireless.
Around a month ago the internet suddenly wasn't working on any of the Windows devices via LAN (directly into the router) and wireless. However the internet was still working fine on the Macbook and iPad via both LAN and wireless.
Via LAN the Windows laptops say: Unidentified Network and via wireless they can find the network but get stuck on 'Identifying' when connecting, with 'Limited Connectivity'.
After trying everything the o2 customer support could think of they gave up and sent me a second router. A couple of weeks later the same thing happened, after another call to support they tried changing the wireless encryption which for some unknown reason brought back internet connectivity to all w7 devices via LAN and wireless.
Today the internet has stopped working for a third time on only the Windows machines, my ISP is o2 (UK) and have said that because their router is functioning properly there is nothing they will do.
I have no idea where the issue is as it seems to not be the router, not the cables and it's unlikely to be the laptops as each one is different with w7 or XP.
Does anyone know what I can try? Should I buy another router and use that?