Cant find the some caracters on the keyboard

[murielle]

just bought a HP computer and can't find the @ on the keyboard. I tried every key and nothing. Please help as this key is needed for email address

 

[Ijack]

What country are you in?

 

[murielle]

canada

 

[Ijack]

On an English Canadian keyboard the "@" key is shift-2. On a French Canadian one it is <Alt Gr>-2. Have a look at the layout here.