Update of Palm OS failed on Palm Vx

Archived from groups: comp.sys.palmtops.pilot (More info?)

On 2004-06-10, Andre Hinrichs <andre.hinrichs@tiscali.de> wrote:
> Hi!
>
> I tried to update my Palm Vx to OS V.4.1
> Unfortunately, the update failed at 96%.
> Palm does not start now. Even a hard reset did not work.
> Is there a chance to get it to work or do I have to send
> it to Palm for Service?
>
> Thanx in advance
> Andre
>

And for future newsgroup readers:

From PalmOne support site
-----------------------
Solution ID: 4589

What to do when the Palm OS upgrade process is interrupted

If you remove your Palm(tm) handheld from the cradle while is it being
upgraded, an error message appears on your computer saying that the upgrade
process has been interrupted. This is because the upgrade process is
incomplete. Your handheld may still have a strange display, and if it has
rechargeable batteries you may not be able to turn it off in this state.

Earlier in the process, however, you were prompted to perform a HotSync(r)
operation, so your data and applications are backed up on your computer.

If you receive such a message during the upgrade, do the following:

1. Put your handheld back in the cradle and confirm that the cradle is
securely connected to your computer.
2. Follow the onscreen instructions on your computer. These instructions
take you through corrective actions that complete the upgrade process.

If this does not solve the problem and your handheld screen looks odd (the
"snow" effect), exit the install program and put your handheld into debug
mode by doing the following:

1. Press and hold down the DOWN scroll button on the front of your handheld.
2. Using the reset tool in the stylus or an unfolded paper clip (or
similar object without a sharp tip), press and release the small Reset button
inside the hole on the back of your handheld.
3. Continue pressing the DOWN scroll button for several seconds.
4. Release the scroll button. Your handheld should have a very small,
blinking square in the upper-left corner of the screen. If not, try steps
1- 4 again.
5. Place the handheld back into the cradle.
6. Start the Upgrade Utility again. The file is in your Palm directory
on your hard drive and is named "Upgrade_Utility."
7. The Upgrade Utility detects that your handheld is in Debug mode. Follow
the instructions on the screen to complete the upgrade and restore your data.

If you are still unable to upgrade your handheld, please Contact Customer
Support. Remember that your data and applications were backed up before the
upgrade process started, so you will be able to recover them.
-----------------


--

Nic.

Archived from groups: comp.sys.palmtops.pilot (More info?)

On Qui 10 Jun 2004 19:09, Nic wrote:

> Also this may help:
> http://tinyurl.com/2fv83

This also helped me to gain confidence and do the upgrade here... It went
past the 29% "stop-point" of the normal process... Lets see if it
finishes :-)

--
Godoy. <godoy@ieee.org>