Exact Error is SYSTEM_SERVICE_EXCEPTION Then it says to look it up to see what to do. I am a older woman 64. I can get confused trying to get things right again. So hang in there with me, I'm unlearned, not stupid, disabled, homebound, and really enjoy my PC. I think I was trying to fix Woods With Friends. I couldn't get the game to validate my word with out refreshing after each move. Freezing and becoming very slow. I run System Mechanic Pro 11, it kept telling me everything was working. I Downloaded AVG, and Malwarebyts and ended up with a worse system. SOOOO I tried to do a systems restore. BOY that was wrong. I then called my System Mechanic Pro and they found out that almost all my divers were turned off and they wanted $99.00 to fix it one time. $199.00 for unlimited for a year. I do not have that kind of money being disabled and all. I got it to back up to where I am now Which crashes and won't do much of nothing. But it got me here. I also can't get the other virus programs uninstalled. And I think Google Chrome, which I down loaded to see if it would crash...I got a message that it was not compatible with my other browsers. I couldn't get it to uninstall.