So the past few weeks I have been having issues with my cable internet service. I get connection drops basically for about 5-10 seconds. Sometimes very frequently and sometimes I can go for hours without one. Some times and I stress SOME times the lights on the modem go out like its resetting itself. But most of the times all the lights stay on and it just lags out for 5-10 seconds. I monitor my ping while this goes on and the ping shoots up to 3000+ during this brief interruption in service. I can live with it when I play games on the computer because it just lags me out for 10 seconds but when I am playing like an EA sports game online on xbox it just disconnects me from the EA server because I am out of sync. It happened very frequently tonight so I called my ISP.
They ran tests reset the modem looked at graphs. Said my signal is excellent and there doesnt seem to be any issue with noise on the line. First guy says if the lights are staying on on the modem he thinks it might be the router. (I have a Belkin F5D7234-4 v5) I call again when it happens again about 20 minutes later and the second guy I talked to ran additional tests and said everything looks fine up and down the board. He pinged the modem itself directly and his first time he got an average of 900ms with a spike as high as 2500. He did this a couple more times and got averages more around 30ms. Seemed to me about spot on for what has been going on. Brief periods of this high ping spike interruption of service. He said because he pinged the modem directly and this was going on he suspects it could be my modem that is the problem. ( I have a SB5120) I got second hand from my friend. Has done me fine for about 1 to 1.5 years. Both the first and second guy I called checked my bandwidth and it was barely being used so it wasnt a bandwidth congestion issue either. So he said he put the modem on a 5 day probation watch period where they would monitor everything closely and call me back with the results.
So before I went to bed I download this ping montior software called EMCO Ping Monitor. I set it to ping yahoo.com while I was sleeping. It had 15 outages/ failed pings in a 5 hour period rangeing from 5-40 seconds. had an average of about 60ms with a high of like 1900.
My Signal to noise Ratio is 36 Db which he said is great.
My Downstream Power Level is -3 DBmv
My Upstream Power Level is 46 DBmv
Any insight would be appreciated.
They ran tests reset the modem looked at graphs. Said my signal is excellent and there doesnt seem to be any issue with noise on the line. First guy says if the lights are staying on on the modem he thinks it might be the router. (I have a Belkin F5D7234-4 v5) I call again when it happens again about 20 minutes later and the second guy I talked to ran additional tests and said everything looks fine up and down the board. He pinged the modem itself directly and his first time he got an average of 900ms with a spike as high as 2500. He did this a couple more times and got averages more around 30ms. Seemed to me about spot on for what has been going on. Brief periods of this high ping spike interruption of service. He said because he pinged the modem directly and this was going on he suspects it could be my modem that is the problem. ( I have a SB5120) I got second hand from my friend. Has done me fine for about 1 to 1.5 years. Both the first and second guy I called checked my bandwidth and it was barely being used so it wasnt a bandwidth congestion issue either. So he said he put the modem on a 5 day probation watch period where they would monitor everything closely and call me back with the results.
So before I went to bed I download this ping montior software called EMCO Ping Monitor. I set it to ping yahoo.com while I was sleeping. It had 15 outages/ failed pings in a 5 hour period rangeing from 5-40 seconds. had an average of about 60ms with a high of like 1900.
My Signal to noise Ratio is 36 Db which he said is great.
My Downstream Power Level is -3 DBmv
My Upstream Power Level is 46 DBmv
Any insight would be appreciated.