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Executive Services

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April 11, 2004 10:06:14 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

I've been on the NG for some time, but I have to ask - what's the deal
with Executive Services? I've not learned much about it. One person will
throw it out there (a lot) and another will freak out...

What's the deal?

What can they do?

What is the call experience like?

Is there a bad side for the end user (me)?

I've detailed in posts elsewhere that my Circuit City coverage has done
a great deal in keeping me in phones, but has made it impossible for me
to get a rebate on a phone of my choice. While I suspect Robert M. might
suggest I call them, and such a suggestion is greatly appreciated,
others in the group might not. I'm curious about that, and I'd like to
learn more.

-mike

More about : executive services

April 11, 2004 10:06:15 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

<<I've detailed in posts elsewhere that my Circuit City coverage has
done a great deal in keeping me in phones, but has made it impossible
for me to get a rebate on a phone of my choice.>>

Calling Executive Services is recommended for anyone who first tries to
get an issue resolved with regular customer care and failed. The
problem many people have with Phillipe/Robert M.'s consistent urging of
calling Executive Services is that he tells people to do so even before
that person tries regular *2 first. I have nothing against calling ES
if one finds regular CS unhelpful.

In your situation, I would call Customer Care and see if you could
qualify for the handset upgrade program. You have to have had the same
phone # for 18 months, but it could be possible that they would be
flexible with you if you had to swap out handsets due to defects -- no
proof of this, but doesn't hurt to ask. It helps if you are a customer
with an excellent payment history, and it would probably require a new
advantage agreement to get a rebate.

If nothing else works, call executive services and see if they can help
you. Look at other providers and see what specials/deals they have and
if you are nearing the end of your contract, you can use that to maybe
push their hand if they know you have been looking elsewhere. Ebay is
also a good source for buying used/new phones at under retail cost...
then you would just have to do an ESN swap.

Hope this helps,
Eric
Anonymous
April 11, 2004 10:20:55 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Mike" <spamtrap@zbuffer.com> wrote in message
news:qOfec.5695$A_4.3139@newsread1.news.pas.earthlink.net...
> I've been on the NG for some time, but I have to ask - what's the deal
> with Executive Services? I've not learned much about it. One person will
> throw it out there (a lot) and another will freak out...
>
> What's the deal?
>
> What can they do?
>
> What is the call experience like?
>
> Is there a bad side for the end user (me)?

Executive Services is the end of the line in customer service. It's only
when problems or concerns can not be handled by the primary customer service
staff, or either vision specialists or tier two technicians. One does not
call them to waste their time on minisule questions or issues.

Previously, they had published their phone number, but after it got around,
every Tom, Dick & Harry called that number for the most simplistic questions
etc. The time it took to answer those questions, which should have been
directed to the customer service dept, clogged up the lines, and wait time
for those that needed more than what regular CS could provide.

Ole Phillipe believes it's ok to waste ES's time for anything, and bypass
the normal protocol of calling CS.

>
> I've detailed in posts elsewhere that my Circuit City coverage has done
> a great deal in keeping me in phones, but has made it impossible for me
> to get a rebate on a phone of my choice. While I suspect Robert M. might
> suggest I call them, and such a suggestion is greatly appreciated,
> others in the group might not. I'm curious about that, and I'd like to
> learn more.
>
> -mike

You do know that Circuit City no longer sells SPCS's line of phones?
>
Related resources
April 11, 2004 10:37:02 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Bob Smith wrote:

> "Mike" <spamtrap@zbuffer.com> wrote in message
> news:qOfec.5695$A_4.3139@newsread1.news.pas.earthlink.net...
>
>>I've been on the NG for some time, but I have to ask - what's the deal
>>with Executive Services? I've not learned much about it. One person will
>>throw it out there (a lot) and another will freak out...
>>
>>What's the deal?
>>
>>What can they do?
>>
>>What is the call experience like?
>>
>>Is there a bad side for the end user (me)?
>
>
> Executive Services is the end of the line in customer service. It's only
> when problems or concerns can not be handled by the primary customer service
> staff, or either vision specialists or tier two technicians. One does not
> call them to waste their time on minisule questions or issues.
>
> Previously, they had published their phone number, but after it got around,
> every Tom, Dick & Harry called that number for the most simplistic questions
> etc. The time it took to answer those questions, which should have been
> directed to the customer service dept, clogged up the lines, and wait time
> for those that needed more than what regular CS could provide.
>
> Ole Phillipe believes it's ok to waste ES's time for anything, and bypass
> the normal protocol of calling CS.

Do you think they can help me with my issue? In reality I've not bought
a phone in about 19 months. Not a single penny has gone into a handset
since September 2002.

>>I've detailed in posts elsewhere that my Circuit City coverage has done
>>a great deal in keeping me in phones, but has made it impossible for me
>>to get a rebate on a phone of my choice. While I suspect Robert M. might
>>suggest I call them, and such a suggestion is greatly appreciated,
>>others in the group might not. I'm curious about that, and I'd like to
>>learn more.
>>
>>-mike
>
>
> You do know that Circuit City no longer sells SPCS's line of phones?

I do. They are still honoring their extended coverages, just like they
did when they dropped appliances. I just call their hotline and tell
them what issues I'm having. They confirm my address and send a new
phone. The phones have all been brand new and have packing slips from
Lockline. I put my old handset (only - retain all
accessories/manuals/batteries etc...) in a padded envelope, affix a
prepaid label and get it to FedEx within a month. No credit cards or
deductables required, and no limit on the number of phones. Day 1
performance is their standard.

Easy.

My VGA 1000 is acting up now, and I'm sick of always moving into a new
phone, so I'm thinking about calling it in a last time and selling it,
plus my iPod on eBay (the warranty is transferrable) and putting the
money toward something non-Samsung off my list:
PM-6225
RL7300
VM4000
PM-8200

I'll even resist the Samsung i550... probably.
-mike
Anonymous
April 12, 2004 12:19:48 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Mike" <spamtrap@zbuffer.com> wrote in message
news:ifgec.5715$A_4.4624@newsread1.news.pas.earthlink.net...
> Bob Smith wrote:
>
> > "Mike" <spamtrap@zbuffer.com> wrote in message
> > news:qOfec.5695$A_4.3139@newsread1.news.pas.earthlink.net...
> >
> >>I've been on the NG for some time, but I have to ask - what's the deal
> >>with Executive Services? I've not learned much about it. One person will
> >>throw it out there (a lot) and another will freak out...
> >>
> >>What's the deal?
> >>
> >>What can they do?
> >>
> >>What is the call experience like?
> >>
> >>Is there a bad side for the end user (me)?
> >
> >
> > Executive Services is the end of the line in customer service. It's only
> > when problems or concerns can not be handled by the primary customer
service
> > staff, or either vision specialists or tier two technicians. One does
not
> > call them to waste their time on minisule questions or issues.
> >
> > Previously, they had published their phone number, but after it got
around,
> > every Tom, Dick & Harry called that number for the most simplistic
questions
> > etc. The time it took to answer those questions, which should have been
> > directed to the customer service dept, clogged up the lines, and wait
time
> > for those that needed more than what regular CS could provide.
> >
> > Ole Phillipe believes it's ok to waste ES's time for anything, and
bypass
> > the normal protocol of calling CS.
>
> Do you think they can help me with my issue? In reality I've not bought
> a phone in about 19 months. Not a single penny has gone into a handset
> since September 2002.

They might, if you can produce some documentation from CC, showing that
those phones were replaced under their warranty. Try calling CS, and ask for
a manager and re-explain your situation. If they can't help you, then asked
to be transferred to Executive Services, or call up Executive Services.

As Rob mentioned, there is no mechanism in place between CC & SPCS with
regards to CC's extended warranty.

Bob
Anonymous
April 12, 2004 3:03:59 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:ELhec.5787$A_4.246@newsread1.news.pas.earthlink.net...

> As Rob mentioned, there is no mechanism in place between CC & SPCS with
> regards to CC's extended warranty.

Which illustrates that Sprint's criteria for deciding whether a customer is
eligible for a new phone rebate is illogical. The only consideration should be
whether or not Sprint paid that customer a rebate in the past 18 months.
IOW, everyone should be eligible for one new phone rebate from Sprint every
18 months.

--

John Richards
Anonymous
April 12, 2004 3:04:18 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

> Bobbie Smith wrote:
>

> >
> > {he} believes it's ok to waste ES's time for anything, and bypass
> > the normal protocol of calling CS.

This is such a bald faced lie it's a good way to lose customers for
SprintPCS.

If someone has been screwed over by billing (like getting three Early
termination Fees, when zero are appropriate), or lied to by *2, or can't
get the 18 month Rebate rule to work, by all means they should call
Executive Services. I NEVER said call them first. Maybe you're
thinking ofhttp://www.sprintpcsinfo.com

Which gives the phone number of executive services.

866-519-5698

Perhaps when I had one of my phone numbers turned off for no reason that
could be found by anyone, and *2 said they only got an error message
when they tried to fix it, I shouldn't have called Executive Services ???

That is the whole problem with SprintPCS' worst customer service. No
problem escalation. You hit a glass ceiling on the first phone call
where they'll say someone will call you back, but that NEVER happens.

Time to call Excecutive Services when that happens.

866-519-5698
Anonymous
April 12, 2004 3:07:36 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <qOfec.5695$A_4.3139@newsread1.news.pas.earthlink.net>,
Mike <spamtrap@zbuffer.com> wrote:

> I've been on the NG for some time, but I have to ask - what's the deal
> with Executive Services? I've not learned much about it. One person will
> throw it out there (a lot) and another will freak out...
>
> What's the deal?
>
> What can they do?
>
> What is the call experience like?
>
> Is there a bad side for the end user (me)?

Executive Services people have no handle time limit, and DO have the
authority to get things done to solve problems. Usually you'll get a
person who will take ownership of a problem, and likely will quickly
solve it.

If only *2 folks had have the training, authority and instructions to
take ownership of a problem, things could be so much better. However
they can't; they have strictly enforced handle times, and strictly
enforced sales quotas, resulting in quick burnout and high turnover of
the *2 folks.
Anonymous
April 12, 2004 3:12:30 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

Bob Smith wrote:
> Previously, they had published their phone number, but after it got around,
> every Tom, Dick & Harry called that number for the most simplistic questions
> etc.

Mostly just one dick...Phillipe (Robert M, Cell Merger, etc. +63)
Anonymous
April 12, 2004 11:14:50 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-D27637.18041711042004@news6.west.earthlink.net>,
rmarkoff@msn.com says...
> Perhaps when I had one of my phone numbers turned off for no reason that
> could be found by anyone, and *2 said they only got an error message
> when they tried to fix it, I shouldn't have called Executive Services ???
>

Actually, no, you shouldn't have. We in Customer Care should have
called our numbering resource center, which troubleshoots the
database of available numbers, to find out what was going on.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them
Anonymous
April 12, 2004 11:14:50 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <z9kec.7316$Cd7.2367@newssvr31.news.prodigy.com>,
supportdesk70-NO-SPAM@NO.SPAM.sbcglobal.net says...
> "Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:ELhec..5787$A_4.246@newsread1.news.pas.earthlink.net...
>
> > As Rob mentioned, there is no mechanism in place between CC & SPCS with
> > regards to CC's extended warranty.
>
> Which illustrates that Sprint's criteria for deciding whether a customer is
> eligible for a new phone rebate is illogical. The only consideration should be
> whether or not Sprint paid that customer a rebate in the past 18 months.
> IOW, everyone should be eligible for one new phone rebate from Sprint every
> 18 months.
>
>

We're getting a bit closer to that standard. With some subtle
changes to the HUP program coming into effect on the 25th, we'll have
made a small step in that direction.

Circuit City, as Mike has said, provides him a new phone. He is,
therefore, getting an even higher service level than HUP provides.
That makes HUP, in effect, a downgrade of his service.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them
Anonymous
April 12, 2004 2:34:01 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <6904208faf757dffc08c194a769c7cce@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-D27637.18041711042004@news6.west.earthlink.net>,
> rmarkoff@msn.com says...
> > Perhaps when I had one of my phone numbers turned off for no reason that
> > could be found by anyone, and *2 said they only got an error message
> > when they tried to fix it, I shouldn't have called Executive Services ???
> >
>
> Actually, no, you shouldn't have. We in Customer Care should have
> called our numbering resource center, which troubleshoots the
> database of available numbers, to find out what was going on.

That was done too. I figure after 36 hours if they cant figure out how
to reactivate an account its time for Executive Services.
Anonymous
April 12, 2004 3:31:53 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-D27637.18041711042004@news6.west.earthlink.net...
>
>
> > Bobbie Smith wrote:
> >
>
> > >
> > > {he} believes it's ok to waste ES's time for anything, and bypass
> > > the normal protocol of calling CS.
>
> This is such a bald faced lie it's a good way to lose customers for
> SprintPCS.

Misquoting posts again Phillipe?

>
> If someone has been screwed over by billing (like getting three Early
> termination Fees, when zero are appropriate), or lied to by *2, or can't
> get the 18 month Rebate rule to work, by all means they should call
> Executive Services. I NEVER said call them first. Maybe you're
> thinking ofhttp://www.sprintpcsinfo.com

Nope. I'm specifically talking about you, and telling folks to call ES,
before they've been in contact with CS. And no, I'm not going to look back
through all your posts to cite any of them ...

>
> Which gives the phone number of executive services.
>
> 866-519-5698
>
> Perhaps when I had one of my phone numbers turned off for no reason that
> could be found by anyone, and *2 said they only got an error message
> when they tried to fix it, I shouldn't have called Executive Services ???
>
Oh? Did this happen to you Phillipe? I don't recall you ever complaining
about that. If it didn't, why did you preface the paragraph with "Perhaps".
Are you starting another false argument here?

> That is the whole problem with SprintPCS' worst customer service. No
> problem escalation. You hit a glass ceiling on the first phone call
> where they'll say someone will call you back, but that NEVER happens.
>

See, that's where you are wrong again. In two of the few cases I needed to
correct something, I was told I'd get a call back ... and they did call me
back.

> Time to call Excecutive Services when that happens.
>
> 866-519-5698

It's time you learned how to spell ...

Bob
Anonymous
April 12, 2004 5:30:37 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Bobbie Smith still with the childish insults.

Why are you afraid for people to solve the problems the worst customer service
(Sprints) causes, by calling Executive Services?

866-519-5698
direct 817-215-3077
Anonymous
April 12, 2004 5:31:29 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Eric says:

If nothing else works, call executive services and see if they can help
you.


Rut Roh - Bobbie Smith won't like that.
April 12, 2004 5:31:30 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

cellmerger@aol.com (Cell merger)
<<Eric says:
If nothing else works, call executive services and see if they can help
you.
Rut Roh - Bobbie Smith won't like that. >>

Nice way of ignoring the entirely long post that your little quote came
out of. I said that if *nothing else works*, meaning if you couldn't
get your problem solved through regular channels like your local Sprint
store or *2 first... then Executive Services could be of help.

And you complain about *you* being misquoted?? This coming in a thread
where you are posting from two different ids to support yourself,
*again*.

Eric
Anonymous
April 12, 2004 5:35:44 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040412093037.17406.00000215@mb-m16.aol.com...
> Bobbie Smith still with the childish insults.
>
> Why are you afraid for people to solve the problems the worst customer
service
> (Sprints) causes, by calling Executive Services?
>
> 866-519-5698
> direct 817-215-3077

See Phillipe ... classic example of why you are a troll. Posting with 2
different IDs in the same thread ...

Bob
Anonymous
April 12, 2004 5:43:31 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Cell merger" <cellmerger@aol.com> wrote in message
news:20040412093129.17406.00000216@mb-m16.aol.com...
> Eric says:
>
> If nothing else works, call executive services and see if they can help
> you.
>
>
> Rut Roh - Bobbie Smith won't like that.

LOL ... is that the best you can do Phillipe ... err ... Cell Merger ... is
to change my name up? You think that's going to bother me, when it comes
from someone who obviously shows mental health problems ...

Bob
Anonymous
April 12, 2004 8:38:27 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-83E054.05340012042004@news6.west.earthlink.net>,
rmarkoff@msn.com says...
> That was done too. I figure after 36 hours if they cant figure out how
> to reactivate an account its time for Executive Services.
>

No, because Executive Services did exactly the same thing: contacted
the numbering resource center.

In the worst cases, it can take up to 72 hours to resolve a numbering
problem.
--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them
Anonymous
April 12, 2004 9:03:06 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <6563f654b19f933ef0d43aa005282853@news.teranews.com>,
O/Siris <osiris@sprintpcs.com> wrote:

> In article <rmarkoff-83E054.05340012042004@news6.west.earthlink.net>,
> rmarkoff@msn.com says...
> > That was done too. I figure after 36 hours if they cant figure out how
> > to reactivate an account its time for Executive Services.
> >
>
> No, because Executive Services did exactly the same thing: contacted
> the numbering resource center.
>
> In the worst cases, it can take up to 72 hours to resolve a numbering
> problem.

It took a week in my case, and that's not what they did, it's a very
long story, they couldn't figure out how to reactivate my number, so
eventually I settled for a new number, an apology and a new Sanyo RL2500;
although subsequently they had to credit me back for the ETF that was
charged after THEIR incorrectly deactivating one of my phone numbers.
And again it wasn't done in 72 hours, and it didn't involve the
numbering resource center.

So again, Mr. Know-it-all has it ALL WRONG. Executive Services never
told me I should have gone through channels, and was themselves unable
to solve the problem, other than what was done after a week. So it was
entirely proper for Executive Services to get involved and identify an
alternative solution, something a *2 rep doesn't have the authority to
do.
Anonymous
April 12, 2004 10:00:18 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:J6vec.6634$A_4.639@newsread1.news.pas.earthlink.net...
>
>
> It's time you learned how to spell ...
>
> Bob
>

Oh, no, don't say that!
That would eliminate one of the prime ways I recognize his new identities.
Illiteracy rulez!
---JRC---
Anonymous
April 12, 2004 10:12:04 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"John R. Copeland" <jcopelan@columbus.rr.aol.com> wrote in message
news:SOAec.332$B%4.235@fe2.columbus.rr.com...

"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
news:J6vec.6634$A_4.639@newsread1.news.pas.earthlink.net...
>
>
> It's time you learned how to spell ...
>
> Bob
>

Oh, no, don't say that!
That would eliminate one of the prime ways I recognize his new identities.
Illiteracy rulez!
---JRC---

You shouldn't have any fears there John. Ole Phillipe will never spell ass
correctly in embarrassment ... He thinks it's a naughty word ... In
addition, he just can't stop adding the old arguments in. His old
hypocritical Christian - communist trolling will always show up.

Bob
April 13, 2004 9:41:01 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message news:<rmarkoff-FEB030.12030512042004@news6.west.earthlink.net>...
> In article <6563f654b19f933ef0d43aa005282853@news.teranews.com>,
> O/Siris <osiris@sprintpcs.com> wrote:
>
> > In article <rmarkoff-83E054.05340012042004@news6.west.earthlink.net>,
> > rmarkoff@msn.com says...
> > > That was done too. I figure after 36 hours if they cant figure out how
> > > to reactivate an account its time for Executive Services.
> > >
> >
> > No, because Executive Services did exactly the same thing: contacted
> > the numbering resource center.
> >
> > In the worst cases, it can take up to 72 hours to resolve a numbering
> > problem.
>
> It took a week in my case, and that's not what they did, it's a very
> long story, they couldn't figure out how to reactivate my number, so
> eventually I settled for a new number, an apology and a new Sanyo RL2500;
> although subsequently they had to credit me back for the ETF that was
> charged after THEIR incorrectly deactivating one of my phone numbers.
> And again it wasn't done in 72 hours, and it didn't involve the
> numbering resource center.
>
How do you know it didn't involve the numbering resource center? Did
they give you a log of everything that was done to troubleshoot your
idea? Did they call you to report to you exactly what they were doing
and who they contacted?

Also, I find it interesting, that after 36 hours, you called exec
services, which by your own admission, didn't resolve the issue a week
later. So, a day and a half with customer service and 5 1/2 days with
exec services? Odd,



> So again, Mr. Know-it-all has it ALL WRONG. Executive Services never
> told me I should have gone through channels, and was themselves unable
> to solve the problem, other than what was done after a week. So it was
> entirely proper for Executive Services to get involved and identify an
> alternative solution, something a *2 rep doesn't have the authority to
> do.

Actualy, assigning you a new number could have easily been done with
any rep, they were just trying to get your number back.
April 13, 2004 9:43:45 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:<J6vec.6634$A_4.639@newsread1.news.pas.earthlink.net>...
> >
> > Perhaps when I had one of my phone numbers turned off for no reason that
> > could be found by anyone, and *2 said they only got an error message
> > when they tried to fix it, I shouldn't have called Executive Services ???
> >
> Oh? Did this happen to you Phillipe? I don't recall you ever complaining
> about that. If it didn't, why did you preface the paragraph with "Perhaps".
> Are you starting another false argument here?
>

Maybe that's where AT&T wireless ported his number over and started to
bill him for no reason whatsoever?
Anonymous
April 13, 2004 4:58:59 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7e761144.0404130441.55c383bc@posting.google.com>,
pcsguy@bellsouth.net (TechGeek) wrote:

> "Robert M." <rmarkoff@msn.com> wrote in message
> news:<rmarkoff-FEB030.12030512042004@news6.west.earthlink.net>...
> > In article <6563f654b19f933ef0d43aa005282853@news.teranews.com>,
> > O/Siris <osiris@sprintpcs.com> wrote:
> >
> > > In article <rmarkoff-83E054.05340012042004@news6.west.earthlink.net>,
> > > rmarkoff@msn.com says...
> > > > That was done too. I figure after 36 hours if they cant figure out how
> > > > to reactivate an account its time for Executive Services.
> > > >
> > >
> > > No, because Executive Services did exactly the same thing: contacted
> > > the numbering resource center.
> > >
> > > In the worst cases, it can take up to 72 hours to resolve a numbering
> > > problem.
> >
> > It took a week in my case, and that's not what they did, it's a very
> > long story, they couldn't figure out how to reactivate my number, so
> > eventually I settled for a new number, an apology and a new Sanyo RL2500;
> > although subsequently they had to credit me back for the ETF that was
> > charged after THEIR incorrectly deactivating one of my phone numbers.
> > And again it wasn't done in 72 hours, and it didn't involve the
> > numbering resource center.
> >
> How do you know it didn't involve the numbering resource center?

Because they told me what they were doing!

Why are you treating your own guesses as fact?
Anonymous
April 13, 2004 5:00:44 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7e761144.0404130441.55c383bc@posting.google.com>,
pcsguy@bellsouth.net (TechGeek) wrote:

> Actualy, assigning you a new number could have easily been done with
> any rep, they were just trying to get your number back.

Yes and they were unable to do it, as when they tried the Sprint
software gave them an error message. My number wasn't deactivated as
they kept thinking, it had been deleted.

So as I said, I got an apology, a new number, and a new Sanyo RL2500.
Certainly better than any *2 rep has authority to do.
Anonymous
April 13, 2004 5:02:48 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"TechGeek" <pcsguy@bellsouth.net> wrote in message
news:7e761144.0404130443.4b9e492e@posting.google.com...
> "Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
news:<J6vec.6634$A_4.639@newsread1.news.pas.earthlink.net>...
> > >
> > > Perhaps when I had one of my phone numbers turned off for no reason
that
> > > could be found by anyone, and *2 said they only got an error message
> > > when they tried to fix it, I shouldn't have called Executive Services
???
> > >
> > Oh? Did this happen to you Phillipe? I don't recall you ever complaining
> > about that. If it didn't, why did you preface the paragraph with
"Perhaps".
> > Are you starting another false argument here?
> >
>
> Maybe that's where AT&T wireless ported his number over and started to
> bill him for no reason whatsoever?

Very possible TG ...

Bob
April 13, 2004 9:04:48 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:<YxRec.7957$A_4.6401@newsread1.news.pas.earthlink.net>...
> "TechGeek" <pcsguy@bellsouth.net> wrote in message
> news:7e761144.0404130443.4b9e492e@posting.google.com...
> > "Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
> news:<J6vec.6634$A_4.639@newsread1.news.pas.earthlink.net>...
> > > >
> > > > Perhaps when I had one of my phone numbers turned off for no reason
> that
> > > > could be found by anyone, and *2 said they only got an error message
> > > > when they tried to fix it, I shouldn't have called Executive Services
> ???
> > > >
> > > Oh? Did this happen to you Phillipe? I don't recall you ever complaining
> > > about that. If it didn't, why did you preface the paragraph with
> "Perhaps".
> > > Are you starting another false argument here?
> > >
> >
> > Maybe that's where AT&T wireless ported his number over and started to
> > bill him for no reason whatsoever?
>
> Very possible TG ...
>
> Bob


I'm also wondering why he posted in the AT&T ws group back in december
that an AT&T WS store he went to wouldn't match their own web prices
for him?

He did mention getting a bill also in December in the AT&T WS, but not
complaining, in fact, pleased that he didn't get prorated.
Anonymous
April 14, 2004 4:08:21 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7e761144.0404131604.6e97f02b@posting.google.com>,
pcsguy@bellsouth.net (TechGeek) wrote:

> I'm also wondering why he posted in the AT&T ws group back in december
> that an AT&T WS store he went to wouldn't match their own web prices
> for him?


Duh, maybe he was in an AT&T Wireless store as his son wanted a T616,
which the son subsequently got from Cingular?

Why is a SprintPCS employee obscessing about AT&T Wireless, maybe he'll
need to change jobs when the outsourcing to IBM starts?.
Anonymous
April 14, 2004 9:59:07 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-F57E5F.07585913042004@news6.west.earthlink.net>,
rmarkoff@msn.com says...
> Because they told me what they were doing!
>
>

No, they told you what *Sprint PCS* was doing. I guarantee you only
one department has that kind of access to the phone number database.
Executive Services gave it their personal attention, but the people
actually carrying out the troubleshooting were in that resource
center/department.


When a CIO gets involved in an I.T. problem, he/she does *not* the
actions directly. The CIO just monitors the steps as they are taken.
While that analogy isn't a perfect fit, it's the same basic idea.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them
Anonymous
April 14, 2004 1:21:12 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <928cf1befe8f14f00e0e627a673c0aeb@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-F57E5F.07585913042004@news6.west.earthlink.net>,
> rmarkoff@msn.com says...
> > Because they told me what they were doing!
> >
> >
>
> No, they told you what *Sprint PCS* was doing. I guarantee you only
> one department has that kind of access to the phone number database.
> Executive Services gave it their personal attention, but the people
> actually carrying out the troubleshooting were in that resource
> center/department.

No, no, and no. You weren't there. Why do you make a guess and treat it
like fact? I was there I lived through not having one of my phone
numbers for a week due to SprintPCS total screwups and bad software.

You already said it would always be solved in 72 hours worst case.

That was flat out wrong, as are your guesses as to what happened.

After a week, they GAVE UP and gave me a new number, an apology and a
free Sanyo RL2500.

> When a CIO gets involved in an I.T. problem, he/she does *not* the
> actions directly. The CIO just monitors the steps as they are taken.
> While that analogy isn't a perfect fit, it's the same basic idea.

They never got the CIO involved, perhaps thats why it took a week.

Face SprintPCS is well capabl;e of screwing things up. Thats why they
have the record as having the worst Customer Service, and thats why I
tell people that sometimes one needs to call Executive Services, who in
this case, after a week when no one could restore my phone number, took
ownership (which no *2 rep has the authority to do) and fixed things.
April 14, 2004 6:05:19 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message news:<rmarkoff-D6C8CE.19082113042004@news6.west.earthlink.net>...
> In article <7e761144.0404131604.6e97f02b@posting.google.com>,
> pcsguy@bellsouth.net (TechGeek) wrote:
>
> > I'm also wondering why he posted in the AT&T ws group back in december
> > that an AT&T WS store he went to wouldn't match their own web prices
> > for him?
>
>
> Duh, maybe he was in an AT&T Wireless store as his son wanted a T616,
> which the son subsequently got from Cingular?
>
> Why is a SprintPCS employee obscessing about AT&T Wireless, maybe he'll
> need to change jobs when the outsourcing to IBM starts?.


Hmm, what effect on me will the outsourcing have?

NONE!!!!! I don't work in a call center. (Also, when "outsourcing"
like this starts, the company taking in the business will buy or lease
the building and all it's contents, the company who outsourced will
"fire" or "lay off" all the employees while the company who will do
the outsourcing will give them all first picks at their jobs. In a
nutshell, one day they'll work for Sprint, the next they'll work for
IBM.

Also, I thought your son lived in California? (Which would mean he's
on his own).

Then, that first bill you received, http://tinyurl.com/2xg69 , I'm
assuming that was on your son's account, too, then?
Anonymous
April 14, 2004 10:42:40 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-05F098.04211114042004@news6.west.earthlink.net...

>
> Face SprintPCS is well capabl;e of screwing things up.

Obviously- they have you in their customer base.
Anonymous
April 15, 2004 1:16:26 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7e761144.0404141305.677590a1@posting.google.com>,
pcsguy@bellsouth.net (TechGeek) wrote:

> Hmm, what effect on me will the outsourcing have?
>
> NONE!!!!! I don't work in a call center. (Also, when "outsourcing"
> like this starts, the company taking in the business will buy or lease
> the building and all it's contents, the company who outsourced will
> "fire" or "lay off" all the employees while the company who will do
> the outsourcing will give them all first picks at their jobs.

They told you that, huh? I have seen this first hand when IBM took over
a contract from Northrop at NASA, and thats what they told everyone too.
What really happens is they "reorganize" and suddenly you have a new job
title that pays 20% less, if you are offered a job, as a musical chairs
is created with 20% fewer jobs. Employees don't get to do the picking,
the new employer does.

Thats how the new company can do it for less than the old way. Fewer
people, lower salaries.
Anonymous
April 15, 2004 11:56:47 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-05F098.04211114042004@news6.west.earthlink.net>,
rmarkoff@msn.com says...
> No, no, and no. You weren't there. Why do you make a guess and treat it
> like fact? I was there I lived through not having one of my phone
> numbers for a week due to SprintPCS total screwups and bad software.
>
No, Phillie, you weren't. You were at home waiting for a problem to
get fixed. And executive played advocate for you and stayed on the
problem, but the technical actions taken to try to restore service,
they were handled by the appropriate technical department. And, in
this case, that technical department is the numbering resource
center.

I truly don't understand your obstinance in accepting this very
simple, basic, and universal fact. Technicians remain technicians
whether "Customer Care" or "Executive Services" are prodding them to
action.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them
Anonymous
April 15, 2004 3:25:25 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

As usual make sure you omit the whole story:

In article <rmarkoff-05F098.04211114042004@news6.west.earthlink.net>,
"Robert M." <rmarkoff@msn.com> wrote:
> No, no, and no. You weren't there. Why do you make a guess and treat it
> like fact? I was there I lived through not having one of my phone
> numbers for a week due to SprintPCS total screwups and bad software.
>
> You already said it would always be solved in 72 hours worst case.
>
> That was flat out wrong, as are your guesses as to what happened.
>
> After a week, they GAVE UP and gave me a new number, an apology and a
> free Sanyo RL2500.
>
> > When a CIO gets involved in an I.T. problem, he/she does *not* the
> > actions directly. The CIO just monitors the steps as they are taken.
> > While that analogy isn't a perfect fit, it's the same basic idea.
>
> They never got the CIO involved, perhaps thats why it took a week.
>
> Face it, SprintPCS is well capable of screwing things up. Thats why they
> have the record as having the worst Customer Service, and thats why I
> tell people that sometimes one needs to call Executive Services, who in
> this case, after a week when no one could restore my phone number, took
> ownership (which no *2 rep has the authority to do) and fixed things.



In article <1eda25e50050f2c522f9a68db475da90@news.teranews.com>,
O/Siris <osiris@sprintpcs.com> wrote:

> In article <rmarkoff-05F098.04211114042004@news6.west.earthlink.net>,
> rmarkoff@msn.com says...
> > No, no, and no. You weren't there. Why do you make a guess and treat it
> > like fact? I was there I lived through not having one of my phone
> > numbers for a week due to SprintPCS total screwups and bad software.
> >
> No, you weren't. You were at home waiting for a problem to
> get fixed. And executive played advocate for you and stayed on the
> problem, but the technical actions taken to try to restore service,
> they were handled by the appropriate technical department. And, in
> this case, that technical department is the numbering resource
> center.

WRONG, WRONG, and WRONG

You posted they fix problems in 72 hors worst case. After a week in my
case it wasn't fixed, SprintPCS gave up, gave me a a new number, an
apology, and a new **FREE** phone.

Too bad your guess as to what happened are so wrong. You weren't talking
to Executive Services, I was. You may know what commonly happens, I do
know what did happen.
Anonymous
April 15, 2004 9:13:48 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Mike,
Sounds like a good deal at Circuit city , shame they stopped
carrying Sprint.
It's up to you but keep in mind that the replacement deal for Sprint is
with a reconditioned phone, not always a new one if something happens to
the one you get.
I would push them to get you set with the handset upgrade if you go a
different model, they have a code they can add to your account and then
note your account to help with the rebate process , it's HSR something ,
ask them.
My personal pref. would be the 8200, Sanyo ALWAYS gets better reception
and the 8200 looks to be a really outstanding phone, I'm upgrading to it
as soon as I'm eligible to do so.
Again keep in mind the replacement warranty w/ Sprint before changing.
Good luck.

Jim
Anonymous
April 16, 2004 11:51:55 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

how do i get the number to exective Services i have been on hold for 45 mins
now and with out a phone for 1 1/2 weeks
"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
news:ELhec.5787$A_4.246@newsread1.news.pas.earthlink.net...
>
> "Mike" <spamtrap@zbuffer.com> wrote in message
> news:ifgec.5715$A_4.4624@newsread1.news.pas.earthlink.net...
> > Bob Smith wrote:
> >
> > > "Mike" <spamtrap@zbuffer.com> wrote in message
> > > news:qOfec.5695$A_4.3139@newsread1.news.pas.earthlink.net...
> > >
> > >>I've been on the NG for some time, but I have to ask - what's the deal
> > >>with Executive Services? I've not learned much about it. One person
will
> > >>throw it out there (a lot) and another will freak out...
> > >>
> > >>What's the deal?
> > >>
> > >>What can they do?
> > >>
> > >>What is the call experience like?
> > >>
> > >>Is there a bad side for the end user (me)?
> > >
> > >
> > > Executive Services is the end of the line in customer service. It's
only
> > > when problems or concerns can not be handled by the primary customer
> service
> > > staff, or either vision specialists or tier two technicians. One does
> not
> > > call them to waste their time on minisule questions or issues.
> > >
> > > Previously, they had published their phone number, but after it got
> around,
> > > every Tom, Dick & Harry called that number for the most simplistic
> questions
> > > etc. The time it took to answer those questions, which should have
been
> > > directed to the customer service dept, clogged up the lines, and wait
> time
> > > for those that needed more than what regular CS could provide.
> > >
> > > Ole Phillipe believes it's ok to waste ES's time for anything, and
> bypass
> > > the normal protocol of calling CS.
> >
> > Do you think they can help me with my issue? In reality I've not bought
> > a phone in about 19 months. Not a single penny has gone into a handset
> > since September 2002.
>
> They might, if you can produce some documentation from CC, showing that
> those phones were replaced under their warranty. Try calling CS, and ask
for
> a manager and re-explain your situation. If they can't help you, then
asked
> to be transferred to Executive Services, or call up Executive Services.
>
> As Rob mentioned, there is no mechanism in place between CC & SPCS with
> regards to CC's extended warranty.
>
> Bob
>
>
Anonymous
April 17, 2004 1:51:18 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rp1gc.10240$dZ1.2322@fed1read04>, <passiont@cox.net> wrote:

> how do i get the number to exective Services i have been on hold for 45 mins
> now and with out a phone for 1 1/2 weeks


Bobbie Smith is so afraid of bothering Executive Services. Can't
understand such paranoia.

If SprintPCS hasn't treated you right, thats where they can help.

866-519-5698
April 17, 2004 5:07:33 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message news:<rmarkoff-9B87BD.04511817042004@news6.west.earthlink.net>...
> In article <rp1gc.10240$dZ1.2322@fed1read04>, <passiont@cox.net> wrote:
>
> > how do i get the number to exective Services i have been on hold for 45 mins
> > now and with out a phone for 1 1/2 weeks
>
>
> Bobbie Smith is so afraid of bothering Executive Services. Can't
> understand such paranoia.
>
> If SprintPCS hasn't treated you right, thats where they can help.
>
> 866-519-5698

I thought you said you didn't blindly give it out to just anyone?

Interesting, you know nothing about that person't situation, so you
guess exec services is right for them?
Anonymous
April 18, 2004 2:10:11 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7e761144.0404171207.486c77e9@posting.google.com>,
pcsguy@bellsouth.net (TechGeek) wrote:

> "Robert M." <rmarkoff@msn.com> wrote in message
> news:<rmarkoff-9B87BD.04511817042004@news6.west.earthlink.net>...
> > In article <rp1gc.10240$dZ1.2322@fed1read04>, <passiont@cox.net> wrote:
> >
> > > how do i get the number to exective Services i have been on hold for 45
> > > mins
> > > now and with out a phone for 1 1/2 weeks
> >
> >
> > Bobbie Smith is so afraid of bothering Executive Services. Can't
> > understand such paranoia.
> >
> > If SprintPCS hasn't treated you right, thats where they can help.
> >
> > 866-519-5698
>
> I thought you said you didn't blindly give it out to just anyone?
>
> Interesting, you know nothing about that person't situation, so you
> guess exec services is right for them?

Executive Services is 866-519-5698

If one is getting bad treatment from SprintPCS, Executive Services may
be able to help you is what I say.

Unlike you and Bobbie, I let people judge for themselves if they should
use Executive Services. If you don't know the situation why are you
already wanting to deny someone access to Executive Services?

SUCH ARROGANCE.
April 18, 2004 10:59:18 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message news:<rmarkoff-156976.17101017042004@news6.west.earthlink.net>...
>
> SUCH ARROGANCE.

And this is coming form someone who claims he doesn't insult people.

And when something is posted to point out when you contradict
yourself, you start with your copy & paste / broken record posting
method.
Anonymous
April 18, 2004 6:18:51 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7e761144.0404180559.446a736d@posting.google.com>,
pcsguy@bellsouth.net (TechGeek) wrote:


> "Robert M." <rmarkoff@msn.com> wrote in message
> news:<rmarkoff-9B87BD.04511817042004@news6.west.earthlink.net>...
> > In article <rp1gc.10240$dZ1.2322@fed1read04>, <passiont@cox.net> wrote:
> >
> > > how do i get the number to exective Services i have been on hold for 45
> > > mins
> > > now and with out a phone for 1 1/2 weeks
> >
> >
> > Bobbie Smith is so afraid of bothering Executive Services. Can't
> > understand such paranoia.
> >
> > If SprintPCS hasn't treated you right, thats where they can help.
> >
> > 866-519-5698
>
> I thought you said you didn't blindly give it out to just anyone?
>
> Interesting, you know nothing about that person't situation, so you
> guess exec services is right for them?

Executive Services is 866-519-5698

If one is getting bad treatment from SprintPCS, Executive Services may
be able to help you is what I say.

Unlike you and Bobbie, I let people judge for themselves if they should
use Executive Services. If you don't know the situation why are you
already wanting to deny someone access to Executive Services?

SUCH ARROGANCE.

=======================

> And this is coming form someone who claims he doesn't insult people.

> And when something is posted to point out when you contradict
> yourself, you start with your copy & paste / broken record posting
> method.


Well you did a wonderful cut and paste yourself, so I put your whole
complaint above.

It's not an insult, its stating the fact. I don't use bad language and
childish insults like your friend Bobbie Smith does. You rant and rave
when I suggest that someone who is getting the run-around from *2 call
Executive Services? The Gentleman asked for the number ! ! !

WHY?

866-519-5698 SprintPCS Executive Services
Anonymous
April 18, 2004 7:01:01 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-684FA6.09185118042004@news02.east.earthlink.net...
<snipped>

> Unlike you and Bobbie, I let people judge for themselves if they should
> use Executive Services. If you don't know the situation why are you
> already wanting to deny someone access to Executive Services?

LOL, you think that calling me Bobbie, it's going to mean anything to me?
What an absolute lame attack Philippe.

Once again, another lie . Where o where did I ever say I wanted to deny
someone access of ES? I said that it's the last stop in the chain of command
in customer service.

>
> SUCH ARROGANCE.

This statement brought to you by one who has changed his IDs 64 times to get
around kill filters, to unmunge email addresses of other posters to get
harvested by spambots, who lies like a dog, and who misquotes prior posters
....Least we not forget how he lies about his involvement with porting
numbers to and from ATTW.

Bob
Anonymous
April 20, 2004 9:11:52 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-3F3453.06252515042004@news6.west.earthlink.net>,
rmarkoff@msn.com says...
>
> You posted they fix problems in 72 hors worst case. After a week in my
> case it wasn't fixed, SprintPCS gave up, gave me a a new number, an
> apology, and a new **FREE** phone.
>

Here's another example of the kind of fabrication I accuse you of in
the retention "FAQ" thread. You start with a valid point. I said it
would get fixed in 72 hours. But you can't just stick to the truth.
You have to leap into a whole fabrication vision of what that means
that, in fact, isn't even close to what I said.

When an apartment complex has problems, there is a designated point
of contact to get those problems resolved. Maybe that person needs
to call in a plumber. It doesn't work, for whatever reason, and
maybe the actual landlord needs to get involved. Guess what? It's
*still* a plumber that gets the job done. The landlord has more
authority to assist the customers/tenants. But it's still the
plumber turning the wrench.

You've wrongly leapt to some conclusion that I'm denying Executive
Services helped you. I said no such thing. I said they called the
same "plumber" Customer Care called to try to fix your problem.
Nothing more.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them
Anonymous
April 20, 2004 9:27:27 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <9d6dddab0ef293429a2e08cbf97ce285@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-3F3453.06252515042004@news6.west.earthlink.net>,
> rmarkoff@msn.com says...
> >
> > You posted they fix problems in 72 hors worst case. After a week in my
> > case it wasn't fixed, SprintPCS gave up, gave me a a new number, an
> > apology, and a new **FREE** phone.
> >
>
> Here's another example of the kind of fabrication I accuse you of in
> the retention "FAQ" thread. You start with a valid point. I said it
> would get fixed in 72 hours.


LIAR - you said 72 hours worst case.

Search Result 1From: O/Siris (0siris@sprntpcs.com)
Subject: Re: Executive Services
Newsgroups: alt.cellular.sprintpcs
Date: 2004-04-12 09:46:30 PST

In the worst cases, it can take up to 72 hours to resolve a numbering
problem.
!