Need Advice on plan change rules

Archived from groups: alt.cellular.sprintpcs (More info?)

I had changed our plan in December 2002 to get new phones and more minutes
with a 1 year agreement. I was very happy with the new phones and the
additional time. Last November 2003 we found that we were running over
minutes on our plan due to family illness. Me wife contacted C/S to upgrade.
We went to 700 minutes from 500 minutes and added PCS 2 PCS for free . When
my wife told me about it I called Sprint PCS to get the details on the plan.
I was then told we were required to fulfill a 2 year agreement. I decided
that the commitment of 2 years was not worth the added minutes. I asked how
long we had to reverse the change. The C/S person said we had 14 days. I had
my wife called and cancel the changes.

I had enough of the reception and billing difficulties and decided to
change providers due to the fact that we can keep our number. Now I receive
a bill with a charge of $150 X 2 for $300 early cancellation. Frank W. the
C/S supervisor told me that since we were customers since 1999 we were not
entitled to the 2 week period to change our mind. That he could only give me
an address to contact to further dispute the $300 charges.

Now we have no way to check on policies regarding this change as our
account has been closed.

Where should I go from here? Any help would be appreciated.
Mike S

Archived from groups: alt.cellular.sprintpcs (More info?)

7474748777747
"Robert M." <rmarkoff@msn.com> wrote in message
news:rmarkoff-0353E7.04300814042004@news6.west.earthlink.net...
> In article <t7_ec.38$0q5.30@newssvr16.news.prodigy.com>,
> "Mike S" <nvmike@sbcglobal.net> wrote:
>
> > I had changed our plan in December 2002 to get new phones and more
minutes
> > with a 1 year agreement. I was very happy with the new phones and the
> > additional time. Last November 2003 we found that we were running over
> > minutes on our plan due to family illness. Me wife contacted C/S to
upgrade.
> > We went to 700 minutes from 500 minutes and added PCS 2 PCS for free .
When
> > my wife told me about it I called Sprint PCS to get the details on the
plan.
> > I was then told we were required to fulfill a 2 year agreement.
>
> Yup, we had osiris confess that thats not what the rules are but he
> always put people in new 2 year contracts anyway.
>
> Write to your State's Attorney general with a certified copy to SprintPCS
> in KC. A typical example of SprintPCS being customer unfriendly. And
> since the $300 is in dispute don't pay them.

Hmmmm- I don't see anything about any dollar amount in dispute- Ritalin
running low again?

And before you have a hissy, if you are talking about the ETF, there is no
mention that the phones have been deactivated. You can't withhold payment
based on a charge that hasn't appeared on your bill- withholding $300 from a
bill that shows only correct charges will result in deactivation of the
phones and a slow pay notation on your account (not the best thing to have
at retention time). And Sprint will be well within their rights, the law
and the Service Agreement to do it.

Gee Phil- I would have thought that your lawyer/son would have explained
that to you. Or is it a case of even he realizing what an absolute moron
you are, too?

Archived from groups: alt.cellular.sprintpcs (More info?)

"Jerry Springer" <jsflyrv@earthlink.net> wrote in message
news:44mfc.10706$A_4.6541@newsread1.news.pas.earthlink.net...

> >
> >
> I suppose you know that Robert or???? well now go to google and do a
search to
> see how many times you have called someone a moron.
>

Too late- I beat him to it last week when he subjected me to his 'naughty
word' count. I told him he forgot to count the "m" word. Kind of
interesting- all of the occurrences happened to be in response to his posts.

Archived from groups: alt.cellular.sprintpcs (More info?)

"Jerry Springer"

You want to see someone besides yourself that always calls people a moron
(thereby showing their true character); do a search on
scott.stephenson@adelphia.net

Archived from groups: alt.cellular.sprintpcs (More info?)

"Enchanter999" <enchanter999@aol.com> wrote in message
news:20040415085335.17552.00000281@mb-m20.aol.com...
> "Jerry Springer"
>
> You want to see someone besides yourself that always calls people a moron
> (thereby showing their true character); do a search on
> <snip>

Thanks, Phil- AOL told me the next time you did that to me, to let them
know. Apparently, there's quite a file full of complaints, and they are
very willing to listen to a longtime customer (1994). And, they seem to be
willing to contact your ISP as well. Bob may not have had any luck, but
I'll bet they carry a little more clout.

I've also sent a copy of this and the last ten times you've done this (with
headers) to Earthlink, along with my posts requesting that you stop.

BTW- Jerry's comments were directed to me, not you. Learn how to follow a
thread, you moron.

Archived from groups: alt.cellular.sprintpcs (More info?)

I guess this is fun and games thread not info about the original question!
Sorry I interrupted you!
Mike
"Jerry Springer" <jsflyrv@earthlink.net> wrote in message
news:44mfc.10706$A_4.6541@newsread1.news.pas.earthlink.net...
> Scott Stephenson wrote:
> > 7474748777747
> > "Robert M." <rmarkoff@msn.com> wrote in message
> > news:rmarkoff-0353E7.04300814042004@news6.west.earthlink.net...
> >
> >>In article <t7_ec.38$0q5.30@newssvr16.news.prodigy.com>,
> >> "Mike S" <nvmike@sbcglobal.net> wrote:
> >>
> >>
> >>>I had changed our plan in December 2002 to get new phones and more
> >
> > minutes
> >
> >>>with a 1 year agreement. I was very happy with the new phones and the
> >>>additional time. Last November 2003 we found that we were running over
> >>>minutes on our plan due to family illness. Me wife contacted C/S to
> >
> > upgrade.
> >
> >>>We went to 700 minutes from 500 minutes and added PCS 2 PCS for free .
> >
> > When
> >
> >>>my wife told me about it I called Sprint PCS to get the details on the
> >
> > plan.
> >
> >>>I was then told we were required to fulfill a 2 year agreement.
> >>
> >>Yup, we had osiris confess that thats not what the rules are but he
> >>always put people in new 2 year contracts anyway.
> >>
> >>Write to your State's Attorney general with a certified copy to
SprintPCS
> >>in KC. A typical example of SprintPCS being customer unfriendly. And
> >>since the $300 is in dispute don't pay them.
> >
> >
> > Hmmmm- I don't see anything about any dollar amount in dispute- Ritalin
> > running low again?
> >
> > And before you have a hissy, if you are talking about the ETF, there is
no
> > mention that the phones have been deactivated. You can't withhold
payment
> > based on a charge that hasn't appeared on your bill- withholding $300
from a
> > bill that shows only correct charges will result in deactivation of the
> > phones and a slow pay notation on your account (not the best thing to
have
> > at retention time). And Sprint will be well within their rights, the
law
> > and the Service Agreement to do it.
> >
> > Gee Phil- I would have thought that your lawyer/son would have explained
> > that to you. Or is it a case of even he realizing what an absolute
moron
> > you are, too?
> >
> >
> I suppose you know that Robert or???? well now go to google and do a
search to
> see how many times you have called someone a moron.
>

Archived from groups: alt.cellular.sprintpcs (More info?)

Robert M. wrote:
> In article <44mfc.10706$A_4.6541@newsread1.news.pas.earthlink.net>,
> Jerry Springer <jsflyrv@earthlink.net> wrote:
>
>
>>I suppose you know that Robert or???? well now go to google and do a search
>>to
>>see how many times you have called someone a moron.
>
>
> Have fun, I can tell you the answer now. ZERO
>
> I just post back what people have said and let their own words prove
> their credibility.

You are so full of it, Robert, er I mean Ehchanter999. You cannot even tell who
is responding to who. That comment was not directed to you.

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <rmarkoff-D2F757.08002215042004@news6.west.earthlink.net>,
rmarkoff@msn.com says...
> In article <t7_ec.38$0q5.30@newssvr16.news.prodigy.com>,
> "Mike S" <nvmike@sbcglobal.net> wrote:
>
> > I had changed our plan in December 2002 to get new phones and more minutes
> > with a 1 year agreement. I was very happy with the new phones and the
> > additional time. Last November 2003 we found that we were running over
> > minutes on our plan due to family illness. Me wife contacted C/S to upgrade.
> > We went to 700 minutes from 500 minutes and added PCS 2 PCS for free . When
> > my wife told me about it I called Sprint PCS to get the details on the plan.
> > I was then told we were required to fulfill a 2 year agreement.
>
> THAT IS NOT TRUE. Call Executive Services to complain:
>
> 817-215-3149 Jennifer Ferguson
>

Yes, Phillie, it *is* the rule for free PCS2PCS.
--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <edf84bae9fef346a842d50402acf1a44@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-0353E7.04300814042004@news6.west.earthlink.net>,
> rmarkoff@msn.com says...
> > Yup, we had osiris confess that thats not what the rules are but he
> > always put people in new 2 year contracts anyway.
> >
> A lie on top of a mistake.
>
> First of all, I didn't say that even approximately. I *did* say I'd
> sold customers on the value of a 2 year agreement.

Afterwards you said that to coverup.

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <e1c446d3c45b17b6fd3cc4f444e7adaa@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> I never said anything BUT what I say above, liar. I have NEVER told
> a customer they have to commit to a 2-year advantage agreement. Nor
> have I ever said I did. That is something you have completely
> fabricated.

Here is a post where you said you were wrongly telling people they did.

From: O/Siris (0srs@sprntpcs.cm)
Subject: Re: Plan Upgrade
Newsgroups: alt.cellular.sprintpcs
Date: 2004-03-23 02:13:36 PST

In article <Egh6c.27332$%06.23835
@newsread2.news.pas.earthlink.net>, Bob
Smithusirsclt No Spam @earthlink.net says...
> I checked it both ways, as a new customer, or as a current customer for m y
> zip code for the $65/mo. plan. As a new customer, I could select not goin g
> on an AA by paying $10 more a month.
>
> As a current customer, and changing plans through my manage page, there w as
> no comment about needing to extend my AA, unless I was going to take the
> 7:00 N & W option.
>
> Bob
>

This has been a *very* interesting question. And I wonder
just how much this newsgroup spawned this little debate. I
had a woman challenge me on this tonight. So I had the
PERFECT opportunity to find out, once and for all. And,
wouldn't you know? I found out. Much to my chagrin:

I found the following question answered in our procedures
database:
"Can an existing Individual Purchased customer swap service
plans without needing to renew their contract?
Impact of Service Plan swaps to Contract Plans on
Individual Purchased accounts.
LOBs: Business Services"

Now, this is, once again, specifying Business Accounts.
Still, I would imagine, in this case, that Consumer
Accounts are much the same. And the answer?

It turns out that a plan change does not require a new
Advantage Agreement if 3 conditions all prove true:

1. The customer is eligible for the new service plan,
AND
2. The new plan is in the same family of plans as the
existing service plan (for example, switching from one Free
and Clear service plan to another Free and Clear plan), AND
3. The new plan does not require the current service
contract to be renewed. See related solutions for the
specific plan the customer wants to switch to for details.

That "family of plans" condition seems to me to be the most
complicated condition. Remember when F&CA was sold as its
own family? Now moving to a plan where it's just an add-on
means renewing the Advantage Agreement.

Anyway, complications aside, I was wrong. I guess I've
been able to get away with justifying the new agreements
all this time. Like 2 year Advantage Agreements for the
7PM option, or PCS2PCS. Stuff like that. This woman
tonight wanted none of that, and she was right.

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <2e1d38b971abbea6cda0ff9d6e423a09@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-D47651.06193222042004
> @news04.east.earthlink.net>, rmarkoff@msn.com says...
> > Here is a post where you said you were wrongly telling people they did.
> >
> >
>
> Nope. As I've already explained, repeatedly, I said I justified the
> 2-year agreement.

And then admitted you were wrong:

Here is a post where you said you were wrongly telling people they did.

From: O/Siris (0srs@sprntpcs.cm)
Subject: Re: Plan Upgrade
Newsgroups: alt.cellular.sprintpcs
Date: 2004-03-23 02:13:36 PST

In article <Egh6c.27332$%06.23835
@newsread2.news.pas.earthlink.net>, Bob
Smithusirsclt No Spam @earthlink.net says...
> I checked it both ways, as a new customer, or as a current customer for m y
> zip code for the $65/mo. plan. As a new customer, I could select not goin g
> on an AA by paying $10 more a month.
>
> As a current customer, and changing plans through my manage page, there w as
> no comment about needing to extend my AA, unless I was going to take the
> 7:00 N & W option.
>
> Bob
>

This has been a *very* interesting question. And I wonder
just how much this newsgroup spawned this little debate. I
had a woman challenge me on this tonight. So I had the
PERFECT opportunity to find out, once and for all. And,
wouldn't you know? I found out. Much to my chagrin:

I found the following question answered in our procedures
database:
"Can an existing Individual Purchased customer swap service
plans without needing to renew their contract?
Impact of Service Plan swaps to Contract Plans on
Individual Purchased accounts.
LOBs: Business Services"

Now, this is, once again, specifying Business Accounts.
Still, I would imagine, in this case, that Consumer
Accounts are much the same. And the answer?

It turns out that a plan change does not require a new
Advantage Agreement if 3 conditions all prove true:

1. The customer is eligible for the new service plan,
AND
2. The new plan is in the same family of plans as the
existing service plan (for example, switching from one Free
and Clear service plan to another Free and Clear plan), AND
3. The new plan does not require the current service
contract to be renewed. See related solutions for the
specific plan the customer wants to switch to for details.

That "family of plans" condition seems to me to be the most
complicated condition. Remember when F&CA was sold as its
own family? Now moving to a plan where it's just an add-on
means renewing the Advantage Agreement.

Anyway, complications aside, I was wrong. I guess I've
been able to get away with justifying the new agreements
all this time. Like 2 year Advantage Agreements for the
7PM option, or PCS2PCS. Stuff like that. This woman
tonight wanted none of that, and she was right.

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7effc451b1a3ff33af34f2406c4f4a1e@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-5AB635.05593623042004
> @news04.east.earthlink.net>, rmarkoff@msn.com says...
> > And then admitted you were wrong:
> >
> >
> Lying again, Phil.

nope:

And then admitted you were wrong:

Here is a post where you said you were wrongly telling people they did.

From: O/Siris (0srs@sprntpcs.cm)
Subject: Re: Plan Upgrade
Newsgroups: alt.cellular.sprintpcs
Date: 2004-03-23 02:13:36 PST

In article <Egh6c.27332$%06.23835
@newsread2.news.pas.earthlink.net>, Bob
Smithusirsclt No Spam @earthlink.net says...
> I checked it both ways, as a new customer, or as a current customer for m y
> zip code for the $65/mo. plan. As a new customer, I could select not goin g
> on an AA by paying $10 more a month.
>
> As a current customer, and changing plans through my manage page, there w as
> no comment about needing to extend my AA, unless I was going to take the
> 7:00 N & W option.
>
> Bob
>

This has been a *very* interesting question. And I wonder
just how much this newsgroup spawned this little debate. I
had a woman challenge me on this tonight. So I had the
PERFECT opportunity to find out, once and for all. And,
wouldn't you know? I found out. Much to my chagrin:

I found the following question answered in our procedures
database:
"Can an existing Individual Purchased customer swap service
plans without needing to renew their contract?
Impact of Service Plan swaps to Contract Plans on
Individual Purchased accounts.
LOBs: Business Services"

Now, this is, once again, specifying Business Accounts.
Still, I would imagine, in this case, that Consumer
Accounts are much the same. And the answer?

It turns out that a plan change does not require a new
Advantage Agreement if 3 conditions all prove true:

1. The customer is eligible for the new service plan,
AND
2. The new plan is in the same family of plans as the
existing service plan (for example, switching from one Free
and Clear service plan to another Free and Clear plan), AND
3. The new plan does not require the current service
contract to be renewed. See related solutions for the
specific plan the customer wants to switch to for details.

That "family of plans" condition seems to me to be the most
complicated condition. Remember when F&CA was sold as its
own family? Now moving to a plan where it's just an add-on
means renewing the Advantage Agreement.

Anyway, complications aside, I was wrong. I guess I've
been able to get away with justifying the new agreements
all this time. Like 2 year Advantage Agreements for the
7PM option, or PCS2PCS. Stuff like that. This woman
tonight wanted none of that, and she was right.

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <688b7eb04c739e241a8252808cca26bb@news.teranews.com>,
O/Siris <0siris@sprîntpcs.com> wrote:

> In article <rmarkoff-EF70C3.05570024042004
> @news03.east.earthlink.net>, rmarkoff@msn.com says...
> > nope:
> >
>
> For such a prolific liar, you're incredibly bad at it. You accuse me
> of reporting that 2-year Advantage Agreements are required, and of
> telling that to customers, but the post you quote as "proof" only
> proves your claim is false.


We'll let the world judge who is the liar. Why do you **ALWAYS** cut out
the proof?
\

Here is a post where you said you were wrongly telling people they did.

From: O/Siris (0srs@sprntpcs.cm)
Subject: Re: Plan Upgrade
Newsgroups: alt.cellular.sprintpcs
Date: 2004-03-23 02:13:36 PST

In article <Egh6c.27332$%06.23835
@newsread2.news.pas.earthlink.net>, Bob
Smithusirsclt No Spam @earthlink.net says...
> I checked it both ways, as a new customer, or as a current customer for m y
> zip code for the $65/mo. plan. As a new customer, I could select not goin g
> on an AA by paying $10 more a month.
>
> As a current customer, and changing plans through my manage page, there w as
> no comment about needing to extend my AA, unless I was going to take the
> 7:00 N & W option.
>
> Bob
>

This has been a *very* interesting question. And I wonder
just how much this newsgroup spawned this little debate. I
had a woman challenge me on this tonight. So I had the
PERFECT opportunity to find out, once and for all. And,
wouldn't you know? I found out. Much to my chagrin:

I found the following question answered in our procedures
database:
"Can an existing Individual Purchased customer swap service
plans without needing to renew their contract?
Impact of Service Plan swaps to Contract Plans on
Individual Purchased accounts.
LOBs: Business Services"

Now, this is, once again, specifying Business Accounts.
Still, I would imagine, in this case, that Consumer
Accounts are much the same. And the answer?

It turns out that a plan change does not require a new
Advantage Agreement if 3 conditions all prove true:

1. The customer is eligible for the new service plan,
AND
2. The new plan is in the same family of plans as the
existing service plan (for example, switching from one Free
and Clear service plan to another Free and Clear plan), AND
3. The new plan does not require the current service
contract to be renewed. See related solutions for the
specific plan the customer wants to switch to for details.

That "family of plans" condition seems to me to be the most
complicated condition. Remember when F&CA was sold as its
own family? Now moving to a plan where it's just an add-on
means renewing the Advantage Agreement.

Anyway, complications aside, I was wrong. I guess I've
been able to get away with justifying the new agreements
all this time. Like 2 year Advantage Agreements for the
7PM option, or PCS2PCS. Stuff like that. This woman
tonight wanted none of that, and she was right.

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <c6h7rt$blgup$1@ID-57098.news.uni-berlin.de>,
"Rod" <cellular-dude@sprintpcs.com> wrote:

> : Secondly, for PCS2PCS to be free, a 2 year Advantage Agreement *is*
> : required. Without that agreement, PCS2PCS is $5/month
>
> Can you get both free PCS 2 PCS and 7PM nights with a 2 year or is it just
> one or the other?

PCS to PCS is free with 2 years and shared minutes. Otherwise they're
currently $5/month each.