Samsung Smart TV network issues
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TV
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Samsung
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Last response: in Networking
dye1806
February 19, 2013 8:06:36 AM
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal.
I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
More about : samsung smart network issues
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Reply to dye1806
edfhinton
March 3, 2013 6:38:09 PM
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
----------------
I am having the same problem. We use this all the time and then suddenly todayit will not work. It just says Connecting... for a long time and sometimes if I wait long enough it will come up with an error saying not connected. But testing network status always says it is fine. I rebooted everything and all my othewr devices are fine through the same router.
Did you ever get a resolution?
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Drd106
March 3, 2013 8:30:43 PM
Related resources
- Samsung Smart TV (UN46ES6100) can't connect to wireless network anymore - Tech Support
- Samsung smart TV connection issues (Wireless and Wired) - Tech Support
- my samsung smart tv is not acessing internet via wired network - Tech Support
- My samsung led smart tv does not have a wireless network type - Forum
- Connecting Samsung smart TV to wireless network - Forum
upendrasharma
May 3, 2013 1:51:20 AM
same problem i am facing. if you try to set the network status it shows the right tick b/w modem and tv but shows cross tick b/w tv and internet.
what i noticed it is connected after some time. turn on your tv and watch some thing else (tv or videos from USB) after 20-40 min when you will switch to smart hub it would be able to connect to internet.
in the same way i am connecting my tv to internet daily. it does not work just after turn on the tv.
what i noticed it is connected after some time. turn on your tv and watch some thing else (tv or videos from USB) after 20-40 min when you will switch to smart hub it would be able to connect to internet.
in the same way i am connecting my tv to internet daily. it does not work just after turn on the tv.
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urstrinath
June 17, 2013 4:19:45 AM
i have buy a new Samsung Smart TV till now i didn't face any kind of issue with this if having any problem just get into this link and solve your problem already conversation is going on this thread check it once
http://www.pricecheckindia.com/led-tv/price-samsung-46e...
http://www.pricecheckindia.com/led-tv/price-samsung-46e...
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dancman
August 1, 2013 3:43:50 AM
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
Pease try changing in Network Settings your DNS server to 8.8.8.8.
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finndes
October 29, 2013 5:59:01 PM
edfhinton said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
----------------
I am having the same problem. We use this all the time and then suddenly todayit will not work. It just says Connecting... for a long time and sometimes if I wait long enough it will come up with an error saying not connected. But testing network status always says it is fine. I rebooted everything and all my othewr devices are fine through the same router.
Did you ever get a resolution?
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Reply to finndes
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ratchef
February 11, 2014 2:44:40 PM
dancman said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
Pease try changing in Network Settings your DNS server to 8.8.8.8.
Thank you, this worked immediately.
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Reply to ratchef
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MartinWilson
February 11, 2014 8:15:44 PM
ratchef said:
dancman said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
Pease try changing in Network Settings your DNS server to 8.8.8.8.
Thank you, this worked immediately.
A DNS fix then. Nice one
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Reply to MartinWilson
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Cl
February 21, 2014 3:05:25 PM
MartinWilson said:
ratchef said:
dancman said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
Pease try changing in Network Settings your DNS server to 8.8.8.8.
Thank you, this worked immediately.
A DNS fix then. Nice one
Tried this , says its connected but still samsung hub keeps saying im not connected, was working fine until yesterday
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Reply to Cl
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Janiska
March 15, 2014 9:31:39 PM
dancman said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
Pease try changing in Network Settings your DNS server to 8.8.8.8.
That worked immediately for me, thanks!
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Reply to Janiska
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b1uebird
March 16, 2014 10:38:53 AM
dancman said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
Pease try changing in Network Settings your DNS server to 8.8.8.8.
Thank you, dancman! Manually setting the DNS server to 8.8.8.8 worked for us too. This problem (which happened out of the blue after an internet outage) was driving us crazy.
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Suedunlap
March 23, 2014 5:44:57 PM
edfhinton said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
----------------
I am having the same problem. We use this all the time and then suddenly todayit will not work. It just says Connecting... for a long time and sometimes if I wait long enough it will come up with an error saying not connected. But testing network status always says it is fine. I rebooted everything and all my othewr devices are fine through the same router.
Did you ever get a resolution?
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Reply to Suedunlap
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Janiska
March 24, 2014 6:27:53 AM
Suedunlap said:
edfhinton said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
----------------
I am having the same problem. We use this all the time and then suddenly todayit will not work. It just says Connecting... for a long time and sometimes if I wait long enough it will come up with an error saying not connected. But testing network status always says it is fine. I rebooted everything and all my othewr devices are fine through the same router.
Did you ever get a resolution?
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Reply to Janiska
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Janiska
March 24, 2014 6:29:55 AM
tech monkey
April 2, 2014 4:13:46 PM
svanwest
April 24, 2014 3:19:55 AM
Janiska said:
Suedunlap said:
edfhinton said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
----------------
I am having the same problem. We use this all the time and then suddenly todayit will not work. It just says Connecting... for a long time and sometimes if I wait long enough it will come up with an error saying not connected. But testing network status always says it is fine. I rebooted everything and all my othewr devices are fine through the same router.
Did you ever get a resolution?
Janiska said:
Yes I found the answer, click on the menu button on your remote, then go to network settings. Set the DNL manually to 8.8.8.8 or 8.8.4.4 and that should do the trick. Let me know if it worked for youtech monkey said:
I had the same issues, changing the DNS to 8.8.8.8 worked instantly
Tech boy
I am having the same problem with a wired router connection for a ps64f8500.
I can get a wireless internet connection but not a wired one?!?
I have tried resetting etc and changing the DNS but always the same issue...connected to network but not the internet!!!!
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Jessica Reeves
May 14, 2014 5:08:59 PM
Drd106 said:
Same thing here. It was down for a couple of days. And now all my apps disappeared. Resetting everything back to factory didn't help. I don't remember the days, but an unable to connect, won't even find my wifi.
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dmitche3
June 20, 2014 8:08:08 PM
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I believe that you found the solution to be a DNS issue. I've disconnected my TV from the Internet and simply use it for viewing shows on my intranet as I've found none of the apps were worth using, except Netflix which I've since discontinued.
If you have this problem in the future, I've found that when Samsung's servers are down (which is QUITE FREQUENT) everything stops working. After nearly a half a dozen of these and as I noted that the apps are crap I said the heck with and secured my box by changing the gateway to a bogus address so that it wouldn't connect to the Internet.
I have turned everything on and off again but still not working. Can anybody help?
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srisais
July 1, 2014 1:30:00 PM
dancman said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
Thanks a lot dancman. I started having this issues from today morning and followed your suggestion and its fixed. Thanks.
Pease try changing in Network Settings your DNS server to 8.8.8.8.
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sav19
July 1, 2014 1:49:02 PM
dancman said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
Pease try changing in Network Settings your DNS server to 8.8.8.8.
Thank u so much. It worked immediately..
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Reply to sav19
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Dodo emus
July 1, 2014 2:16:26 PM
pastorbdburke
July 4, 2014 5:04:57 PM
Unfortunately, either 8.8.8.8 or 8.8.4.4 did not help me. I have internet going to the TV as i can use the browser and get to various sites. The apps, however, do not load and the screen remains dark. No circular indicator to indicate activity or anything. Any other options?
I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
Pease try changing in Network Settings your DNS server to 8.8.8.8.
dancman said:
dye1806 said:
I have a Samsung smart tv and I have connected it wirelessly 2 days ago. It was working fine after the initial set up but now none of the apps work. I have done a network test and it confirms that it is connected to the internet with a strong signal. I click on the apps and it takes a while before the error message comes up with saying the network is not connected, I then run a network test and it confirms that it is connected to the internet with a strong signal!
I have turned everything on and off again but still not working. Can anybody help?
Pease try changing in Network Settings your DNS server to 8.8.8.8.
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mbinwh
July 30, 2014 12:32:01 AM
Pooneil
July 31, 2014 12:17:40 PM
grahamhughes
August 2, 2014 6:58:39 AM
I have the same problem on a Toshiba Smart TV... network test says OK, browser works, but most apps have disappeared and others do not start complaining that they need a connection. Setting DNS to 8.8.8.8 does not help. Router is netgear using a 3G (GSM) connection. Worked fine on my previous network provider (ADSL, via a different router). Not surprisingly, the network provider says contact Toshiba, Toshiba say contact the ISP. It must be something to do with the network connection (since I know the TV works - unless it has got itself into an odd state, but resetting has not helped). But lack of diagnostics from the TV makes it impossible to find out what the problem is. Everything else connected through the same router works just fine (various Windows and Linux devices).
Interesting that almost identical issues happen on Samsung TVs... I'm coming to the conclusion that Smart TVs are over complicated and too fragile to work with a complete lack of diagnostic capability. When they work, they're good. When they don't work, you're just screwed. There's very little you can do (even if you're very tech-savvy), and the manufacturer won't be interested in helping you.
Graham.
Interesting that almost identical issues happen on Samsung TVs... I'm coming to the conclusion that Smart TVs are over complicated and too fragile to work with a complete lack of diagnostic capability. When they work, they're good. When they don't work, you're just screwed. There's very little you can do (even if you're very tech-savvy), and the manufacturer won't be interested in helping you.
Graham.
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slayer29
September 18, 2014 12:03:02 PM
Drd106 said:
Same thing here. It was down for a couple of days. And now all my apps disappeared. Resetting everything back to factory didn't help. Only thing you'll need to do is going in to the smart hub and then : press fast foward / 289 / backwasrds, if it does not work do it faster . you'll see like a updating sing and then select your country and that's it!!!
I'm a samsung spesialist!
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Echwalker
September 22, 2014 11:51:59 AM
themodefanatic
October 9, 2014 6:22:35 AM
no solution for me. tried both dns changes, restarting, unplugging router, hubs, factory resets, disabling firewall and countless hours on the phone and online chat. All firmware updated. it has to be on their end, wether they choose to admit it or not. after countless reset at samsungs request and multiple TECH'S ? I only have top row of apps to access and they work but if i try to access the samsung apps key network interference occurred try again later, pops up immediately. what a joke. Worked fine til tuesday afternoon. Wonder if it has anything to do with the BELKIN Router outage ? wired and wireless connections tried directly to router and directly to modem .Tried the press fast foward / 289 / backwasrds Nothing works......
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JareQ
October 9, 2014 6:44:03 AM
r0msey
October 9, 2014 11:45:51 AM
themodefanatic
October 10, 2014 10:25:10 AM
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neuroteek
October 10, 2014 11:20:47 AM
David Garratt
October 10, 2014 11:55:45 AM
dabdul
October 10, 2014 1:23:22 PM
Genegenie
October 10, 2014 1:33:04 PM
MrGilbo
October 10, 2014 1:57:14 PM
David Garratt said:
Same problem just appeared after an update on a UE46D8000.... very annoyed with Samsung. I'm a software tester - I'd be shot for this kind of screw up.I've tried everything above - I guess we're just in the hands of Samsung at this point...
Same issue has just happened to me. Amazon Instant Video and the Samsung Apps app have suddenly stopped working with a "you are not connected to the network" error even though all the other apps I've tried work fine (although some are now taking ages to launch).
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giorgissimo
October 10, 2014 3:06:50 PM
MrGilbo said:
David Garratt said:
Same problem just appeared after an update on a UE46D8000.... very annoyed with Samsung. I'm a software tester - I'd be shot for this kind of screw up.I've tried everything above - I guess we're just in the hands of Samsung at this point...
Same issue has just happened to me. Amazon Instant Video and the Samsung Apps app have suddenly stopped working with a "you are not connected to the network" error even though all the other apps I've tried work fine (although some are now taking ages to launch).
To me, too :-(
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HQT
October 10, 2014 11:23:33 PM
r0msey said:
Same problem. Working until a few days ago, tried dns changes, wired connection. It's a bit of a coincidence 3 people have suddenly same issue at same time!Yes, My TV has been working fine for years, and this all of a sudden started happening 2 days ago. Thought it would fix itself (issue on Samsung's side) but it has been a few days and still unable to watch youtube, pandora, etc. Very annoyed.
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Genegenie
October 11, 2014 2:41:42 AM
seamonkey
October 11, 2014 3:42:46 AM
I am having a right weird issue, TV says its not connected to the network. Fails testing to router.
It will however play ITV Player, Channel 5 and also plex over the network.
Tried changing DNS, no luck.
I have a wireless bridge which seems to be the issue. I dont get the issue if I connect directly to my router with wifi.
Its not the bridge as it works perfectly with my pc. Clearly it is connected to the internet as I can browse the web and use some of the apps. However some say I'm not even though displays a valid IP address.
It will however play ITV Player, Channel 5 and also plex over the network.
Tried changing DNS, no luck.
I have a wireless bridge which seems to be the issue. I dont get the issue if I connect directly to my router with wifi.
Its not the bridge as it works perfectly with my pc. Clearly it is connected to the internet as I can browse the web and use some of the apps. However some say I'm not even though displays a valid IP address.
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sfoute
October 12, 2014 4:27:27 PM
r0msey said:
Same problem. Working until a few days ago, tried dns changes, wired connection. It's a bit of a coincidence 3 people have suddenly same issue at same time!-
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britpoptwo
less than a minute ago
My Smart Hub was giving me the Network Interference error for the last 5 days .......... it is working again this morning. I was just about to unhook my network cable from the TV and use the Blu Ray for Netflix. I hope it works when the networks are "busy" at peak hours.
After trying everything on Saturday morning with no luck - it is OK today ........... I am sure the problem is the Samsung severs.
After trying everything on Saturday morning with no luck - it is OK today ........... I am sure the problem is the Samsung severs.
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