Tom's Hardware > Forum > General Networking > General Gateways, Routers and Firewalls > MN 700 and MN 710 Installation problems
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ray   05-20-2004 at 04:04:15 AM

Archived from groups: microsoft.public.broadbandnet.hardware (More info?)

 

I plan to return a MN 700 Wireless Base Station and a MN
700 Wireless Adapter. After spending four hours on the
phone with Microsoft Tech Support they still are
inoperative. When first installed, I was able to access
the internet form either PC. However, shortly there
after getting power to the MN 700 Adapter was
intermittent. When booting the PC sometimes there wasn't
power to it. Then it died completely. MS Support
suggested that I replace it with another, which I did.
This corrected the power problem but the damn thing just
didn't work. Tried to uninstall the software and
reinstall, but couldn't do a complete reinstall. It
seems the original installation puts hidden files into
the system that uninstall doesn't remove, and they are
interfering with a clean reinstallation. I'm still
trying to get MS Support to tell me we the names of those
files and where they are so that I can manually remove
them and get a complete reinstallation. If they can't or
won't tell me these dare thins are going back to the
store, and I'll try a different brand.

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Anonymous   05-20-2004 at 04:22:43 PM
- 0 +

Archived from groups: microsoft.public.broadbandnet.hardware (More info?)

 

Ray,

You mean the problem is the MN-710 adapter not the MN-700
base station, right?


As for the power problem. Did you check your USB ports?
I'd take a DVM (or VOM) and check the voltages. It turns
out the power output from USB ports can show variations
from manufacturer to manufacturer. It may not be the MN-
710's fault. You could return it, buy a new USB Wifi
adapter and it won't work either, because the problem is
your USB ports.

"It doesn't work" is a symptom that's hard to diagnose.
You mean the MN-710 is powered-up and you cannot connect
to the MN-700 base station? Can you see other WiFis when
you do a network search with the Broadband Utility tool,
but you can't find your MN-700? Is there other sources of
intereference...cordless phone; wireless game controller;
microwave oven? All these can generate 2.4 GHz radiation.


>-----Original Message-----
>I plan to return a MN 700 Wireless Base Station and a MN
>700 Wireless Adapter. After spending four hours on the
>phone with Microsoft Tech Support they still are
>inoperative. When first installed, I was able to access
>the internet form either PC. However, shortly there
>after getting power to the MN 700 Adapter was
>intermittent. When booting the PC sometimes there
wasn't
>power to it. Then it died completely. MS Support
>suggested that I replace it with another, which I did.
>This corrected the power problem but the damn thing just
>didn't work. Tried to uninstall the software and
>reinstall, but couldn't do a complete reinstall. It
>seems the original installation puts hidden files into
>the system that uninstall doesn't remove, and they are
>interfering with a clean reinstallation. I'm still
>trying to get MS Support to tell me we the names of
those
>files and where they are so that I can manually remove
>them and get a complete reinstallation. If they can't
or
>won't tell me these dare thins are going back to the
>store, and I'll try a different brand.
>.
>

Reply to Anonymous
ken   05-20-2004 at 06:34:18 PM
- 0 +

Archived from groups: microsoft.public.broadbandnet.hardware (More info?)

 

I'm not a Microsoft technician, but this is my idea for
those trying to re-install The Broadband Utility and Set-
Up Wizard.

If your OS is WinXP, use the Restore feature and go back
to a restore setpoint/date BEFORE you installed the
software. This should eliminate ALL files from your
system configuration dealing with MN-700 and MN-710.


>-----Original Message-----
>I plan to return a MN 700 Wireless Base Station and a MN
>700 Wireless Adapter. After spending four hours on the
>phone with Microsoft Tech Support they still are
>inoperative. When first installed, I was able to access
>the internet form either PC. However, shortly there
>after getting power to the MN 700 Adapter was
>intermittent. When booting the PC sometimes there
wasn't
>power to it. Then it died completely. MS Support
>suggested that I replace it with another, which I did.
>This corrected the power problem but the damn thing just
>didn't work. Tried to uninstall the software and
>reinstall, but couldn't do a complete reinstall. It
>seems the original installation puts hidden files into
>the system that uninstall doesn't remove, and they are
>interfering with a clean reinstallation. I'm still
>trying to get MS Support to tell me we the names of
those
>files and where they are so that I can manually remove
>them and get a complete reinstallation. If they can't
or
>won't tell me these dare thins are going back to the
>store, and I'll try a different brand.
>.
>

Reply to ken
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