G
Guest
Guest
Archived from groups: alt.cellular.sprintpcs (More info?)
I've been with Sprint for a long time.. And when I mean A long time,
I'm saying I started with Sprint PCS in 1997. I've stuck with them
through tons of ups and downs -- the absolutely atrocious customer
service period of 1999-2000, and generally have been pretty lenient
with them since their plans were always better and they had better
phones and features..
However, I'm really getting frustrated now, and I'm about to leap to
Verizon. I have three months left in my contract, and I'm ready to go.
I've been unable to use my Vision services for three days -- they just
suddenly decided to stop working, and nobody can figure out what's
wrong. I went to a store this morning to see if they can do anything,
and the guy basically said "Sorry, can't help you."
Excuse me? If that's the way Sprint is going treat someone who's been
with them so long (and always at a $50 plan or higher; and I've been
through 7 phones -- so that's about $4200 in service without overage
charges (and there were plenty!) and $1200 in phones.. Ouch!)
My question for the group is this.. I've heard about their "retention"
stuff.. I've read the faq, and a lot of the retention plans sound
rather weak. I'm not really interested in another hour of nighttime
minutes every night, or a 5% increase in my minutes.. Please..
I'd love for a plan where I'd be able to go back to using my phone
with my laptop - like I did for years before Vision, albeit at
14.4kbps.. FIMF was great, now it's gone; I also remember when roaming
was $0.39..
A better data plan or an allottment of off-network minutes would keep
me.. (The latter would be very appealing, since I travel a lot..) Do
you think there's any chance of getting this through retention?
I'm hoping that I'd have some leverage being a seven year customer
whose contract is nearing its end.. Has anybody had luck in getting a
retention plan that really does what is intended -- retains you as a
customer, when you're about to leap?
Is there anyone from Spring on this NG that would be willing to give
me some information -- or even perhaps an insider scoop on if it's
worth sticking with Sprint since they may be offering better data
plans in the near future?
Thanks..
I've been with Sprint for a long time.. And when I mean A long time,
I'm saying I started with Sprint PCS in 1997. I've stuck with them
through tons of ups and downs -- the absolutely atrocious customer
service period of 1999-2000, and generally have been pretty lenient
with them since their plans were always better and they had better
phones and features..
However, I'm really getting frustrated now, and I'm about to leap to
Verizon. I have three months left in my contract, and I'm ready to go.
I've been unable to use my Vision services for three days -- they just
suddenly decided to stop working, and nobody can figure out what's
wrong. I went to a store this morning to see if they can do anything,
and the guy basically said "Sorry, can't help you."
Excuse me? If that's the way Sprint is going treat someone who's been
with them so long (and always at a $50 plan or higher; and I've been
through 7 phones -- so that's about $4200 in service without overage
charges (and there were plenty!) and $1200 in phones.. Ouch!)
My question for the group is this.. I've heard about their "retention"
stuff.. I've read the faq, and a lot of the retention plans sound
rather weak. I'm not really interested in another hour of nighttime
minutes every night, or a 5% increase in my minutes.. Please..
I'd love for a plan where I'd be able to go back to using my phone
with my laptop - like I did for years before Vision, albeit at
14.4kbps.. FIMF was great, now it's gone; I also remember when roaming
was $0.39..
A better data plan or an allottment of off-network minutes would keep
me.. (The latter would be very appealing, since I travel a lot..) Do
you think there's any chance of getting this through retention?
I'm hoping that I'd have some leverage being a seven year customer
whose contract is nearing its end.. Has anybody had luck in getting a
retention plan that really does what is intended -- retains you as a
customer, when you're about to leap?
Is there anyone from Spring on this NG that would be willing to give
me some information -- or even perhaps an insider scoop on if it's
worth sticking with Sprint since they may be offering better data
plans in the near future?
Thanks..