Sign in with
Sign up | Sign in
Your question

Mass storage drive needed for Sony VGX TP3 media centre PC

Last response: in Windows 7
Share
June 13, 2012 7:49:19 PM

Hey,
I'm really hoping someone can help me with this as I've run out of ideas! Recently upgraded my machine from 3 gigs to 4 gigs of ram so I needed to upgrade my Windows 7 OS to 64bit to use it all. The problem is, now my external WD 1TB external drive is not recognized. I went to the Sony site for drivers for mass storage, however all I could see was a chipset.exe for 32bit vista/ Windows 7. Ran it anyway and still get the message 'Unknown device' 'Driver software was not successfully installed' Even tried using 'DriverDoctor' to install missing drivers, but no joy. I know Sony has discontinued this line of desktops, but I really hope there's a workaround for this. Any help would be much appreciated.
a b \ Driver
a b $ Windows 7
June 13, 2012 8:07:06 PM

Please visit the manufacturer's website to download the drivers for your device. You can use google to find the manufacturer's website if you do not know it. In the support section download the drivers for your specific make and model of the device for your version of Windows.

Note: If the manufacturer only lists drivers for Windows XP and not for Windows Vista or Windows 7, that means the device is unsupported or incompatible with the unlisted operating systems.

If you do NOT know the make & model of your device you can Search by Vendor / Device code as shown in device manager.
In the device manager, for the device you need driver for, Right click properties for the device, go in details for the device driver.
You will see a code like per example VEN_8086&DEV_27D8&SUBSYS...

The VEN code means vendor and the DEV code means device: in this case the vendor is 8086 and the device is 27D8.

Once you have the two codes, go to www.pcidatabase.com.
Enter the two codes and you should get the name of your hardware. From there you can search for a driver download for your hardware.
June 13, 2012 8:45:17 PM

nhasian said:
Please visit the manufacturer's website to download the drivers for your device. You can use google to find the manufacturer's website if you do not know it. In the support section download the drivers for your specific make and model of the device for your version of Windows.

Note: If the manufacturer only lists drivers for Windows XP and not for Windows Vista or Windows 7, that means the device is unsupported or incompatible with the unlisted operating systems.

If you do NOT know the make & model of your device you can Search by Vendor / Device code as shown in device manager.
In the device manager, for the device you need driver for, Right click properties for the device, go in details for the device driver.
You will see a code like per example VEN_8086&DEV_27D8&SUBSYS...

The VEN code means vendor and the DEV code means device: in this case the vendor is 8086 and the device is 27D8.

Once you have the two codes, go to www.pcidatabase.com.
Enter the two codes and you should get the name of your hardware. From there you can search for a driver download for your hardware.


Thanks for the reply.

The problem is I already tried going to the Sony site looking drivers, however the only seem to have drivers for 32bit Vista, which I find strange as 64bit Vista was out at the same time and they made there desktop upgradeable to a maximum of 4 gigs, so surely they must've known some people would be running 64bit vista.

Other problem is that on the device manager, it checking the details, it has it as an 'Unknown device' and when looking at it states: 'No driver files are required or have been loaded for this device' This device is under the sub-tree of 'Universal Serial Bus controllers'

After doing some research, i heard that I need the intel chipset drivers which are found on the Sony support site, but unfortunately like I said, it's for 32 bit Vista and when installed, does not fix my issue.
a b \ Driver
a b $ Windows 7
June 14, 2012 1:03:35 AM

Hi :) 

It has nothing to do with Sony....

Try your external drive in another working machine...either tower or laptop...if it works..then its ok...if not its the drive thats conked out...

Ummm...when you loaded 64 bit....you DID go get ALL THE DRIVERS from SONY ??

Chipset, graphics, sound, etc etc etc ???

All the best Brett :) 
!