Wrong number Problem....Sprint's fault?

[Mike]

Archived from groups: alt.cellular.sprintpcs (More info?)

This happened a couple of times last week, and once or twice over the
weekend.

I get a call, and on my screen it says "Jack's cell" and when I answer
the call, its someone else. and they said "Oh sorry, wrong number"
This happened two times in a row. Then the third time, its Jack.
He said "I called twice, and someone else picked up."

Then it happened with someone else's also (Jen's cell, etc)

It seems like if someone makes a call to me, their call goes to
someone else, and someone else's call goes to me.
But the original persons number shows up, even though its not their
phone.

What could be the problem? I dont think they are Sprint
customers...maybe AT&T?

I have the Samsung 8600 (I think) its the flip phone, about 3 years
old.

Thanks

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <b9ddd551.0407080912.7c0a4a29@posting.google.com>,
mike1cheng@yahoo.com (Mike) wrote:

> This happened a couple of times last week, and once or twice over the
> weekend.
>
> I get a call, and on my screen it says "Jack's cell" and when I answer
> the call, its someone else. and they said "Oh sorry, wrong number"
> This happened two times in a row. Then the third time, its Jack.
> He said "I called twice, and someone else picked up."
>
> Then it happened with someone else's also (Jen's cell, etc)
>
> It seems like if someone makes a call to me, their call goes to
> someone else, and someone else's call goes to me.
> But the original persons number shows up, even though its not their
> phone.
>
> What could be the problem? I dont think they are Sprint
> customers...maybe AT&T?
>
> I have the Samsung 8600 (I think) its the flip phone, about 3 years
> old.
>
> Thanks

Maybe its another of Larry's CDMA features.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <b9ddd551.0407080912.7c0a4a29@posting.google.com>,
mike1cheng@yahoo.com says...
> This happened a couple of times last week, and once or twice over the
> weekend.
>
> I get a call, and on my screen it says "Jack's cell" and when I answer
> the call, its someone else. and they said "Oh sorry, wrong number"
> This happened two times in a row. Then the third time, its Jack.
> He said "I called twice, and someone else picked up."
>
> Then it happened with someone else's also (Jen's cell, etc)
>
> It seems like if someone makes a call to me, their call goes to
> someone else, and someone else's call goes to me.
> But the original persons number shows up, even though its not their
> phone.
>
> What could be the problem? I dont think they are Sprint
> customers...maybe AT&T?
>
> I have the Samsung 8600 (I think) its the flip phone, about 3 years
> old.
>
> Thanks
>

There has been talk of issues with some Lucent hardware (I think it's
Lucent's stuff. Could be Nortel) in routing calls in those areas in
which the applicable hardware is installed. We've been working with
the hardware provider (still think it's Lucent) to resolve it. That
could be the case here.

--
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Mike" <mike1cheng@yahoo.com> wrote in message
news:b9ddd551.0407080912.7c0a4a29@posting.google.com...
> This happened a couple of times last week, and once or twice over the
> weekend.
>
> I get a call, and on my screen it says "Jack's cell" and when I answer
> the call, its someone else. and they said "Oh sorry, wrong number"
> This happened two times in a row. Then the third time, its Jack.
> He said "I called twice, and someone else picked up."
>
> Then it happened with someone else's also (Jen's cell, etc)
>
> It seems like if someone makes a call to me, their call goes to
> someone else, and someone else's call goes to me.
> But the original persons number shows up, even though its not their
> phone.
>
> What could be the problem? I dont think they are Sprint
> customers...maybe AT&T?
>
> I have the Samsung 8600 (I think) its the flip phone, about 3 years
> old.
>
> Thanks

I had a call yesterday from someone having the exact same problem. I did a
trouble ticket, when it's closed I'll see what info it has on it. I'm off
until the 21st, though, so it will be awhile. You might just want to call in
and do your own ticket (unless you're the guy I talked yesterday, in which
case, Hi. )

Leisa

 

[Mike]

Archived from groups: alt.cellular.sprintpcs (More info?)

> I had a call yesterday from someone having the exact same problem. I did a
> trouble ticket, when it's closed I'll see what info it has on it. I'm off
> until the 21st, though, so it will be awhile. You might just want to call in
> and do your own ticket (unless you're the guy I talked yesterday, in which
> case, Hi. )
>
> Leisa

No, it wasnt me

Trouble ticket? I didnt know we could do that with Sprint.

But it hasnt happened again, just those couple of times a few weeks ago

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Mike" <mike1cheng@yahoo.com> wrote in message
news:b9ddd551.0407201031.6937495e@posting.google.com...
> > I had a call yesterday from someone having the exact same problem. I did
a
> > trouble ticket, when it's closed I'll see what info it has on it. I'm
off
> > until the 21st, though, so it will be awhile. You might just want to
call in
> > and do your own ticket (unless you're the guy I talked yesterday, in
which
> > case, Hi. )
> >
> > Leisa
>
> No, it wasnt me
>
> Trouble ticket? I didnt know we could do that with Sprint.
>
> But it hasnt happened again, just those couple of times a few weeks ago

I went back and looked at the ticket I created. The fix agents couldn't
investigate because we didn't know what number the customer was actually
reaching, or what number the other party was getting connected to. Another
trouble specialist called the customer to see if we could get the needed
additional info, and he, too, reported that it hadn't happened again. Guess
it has to be chalked up to "just one of those things". (I hate when it's
"just one of those things". Everything has a reason and it bugs me when I
can't figure out what caused a problem!)

If it happens again, try to find out what number your call got connected to.
That seems to be what the fix agents need to knwo to find the cause.

Leisa