Startup repair hangs

[jL9]

Hello,

I have an Acer AX1301, and when it boots, the startup repair screen comes up.

The startup repair loads files, and then, sometimes, I can select input, but then it just hangs on the blue splash screen with the bird.

I have left it for up to 24 hours, but it never goes to the next step.

Safe mode doesn't work, and I have tried doing the repair from a Windows 7 recovery disc. No good. The first time I used the disc, it got to the point where it was searching for Windows, but seemed to hang on that.

Any suggestions?

Also, if I press Alt+F10, I can get to the Acer recovery, which has 2 options, one which will completely re-install everything and clear the drive, and another that will retain user data. If I do the user data one, what will I lose on the drive? I have my files backed up, but will I have to re-install my various programs and preferences, email settings, etc., or will all of that be retained?

Thanks.

 

[nhasian]

i would recommend doing the factory restore. you'll have to reinstall your programs but at least everything will be working.

 

[jL9]

Do you mean the complete factory restore that wipes the drive?

If I do the the one that retains "user data" will I have to re-install programs?

Thanks.