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Sprint Store vs. Online vs. Radio Shack?

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August 7, 2004 4:24:03 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

Which is the best way to deal? Any experiences to relate?
Anonymous
August 7, 2004 2:56:30 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Dave <davids1955@earthlink.net> wrote:
> Which is the best way to deal? Any experiences to relate?

I just had a great experience activating my second line through Telesales.

One minor annoyance was that they agreed to waive my $36 activation fee, but
someone forgot to code the account for the $36 credit. It would have been
less of a hassle if I wasn't on the Clear Pay program - the activation fee
put me $29 over my spending limit*, and my service was temporarily turned off
as a result. We had a payment earmarked for them anyhow, so since you can't
talk to customer service if you're over your limit (you get sent to
Collections, and they supposedly can't transfer you), we made the payment and
got turned back on a couple hours later, and then I called Customer Service
and had them apply the promised credit, which took all of about two minutes...

With that one exception, my experience with Telesales was good. My new phone
was delivered "next-day" as promised. I put the phrase "next-day" in quotes
because we ordered on Friday, July 2nd, and Fedex wasn't delivering July 5th
due to the observance of Independence Day (not something Sprint has any
control over). But we did receive the phone on the next day FedEx delivered.

One thing to watch out for: When you order from Telesales, apparently they
send the phone to you *already activated.* If this bugs you, go to a store
instead. Advantage of this policy: you can use the phone the second you take
it out of the box. Disadvantage: of course, if it falls into the wrong hands,
it's already usable. If you don't receive your phone on the next business day
after you order it, CALL TELESALES IMMEDIATELY and have them track the phone.
If the delivery service says they've already delivered it, then you need to
make sure they TURN THE PHONE OFF to avoid any illegitimate charges on your
account.

We used Telesales because the closest Sprint store is a half-hour from our
house (they've still not opened up the one they are promising at our local
shopping mall). I talked to Radio Shack, but they told me that I couldn't
get the phone and then port my Verizon number to it six weeks later at the end
of my Verizon contract. Since I need to port my Verizon number to an
existing line, and I tend to avoid buying phones from anyone except the carrier
anyhow, I decided to call Telesales.

--SJS

*Regarding the activation fee: We weren't only billed the activation fee
on our latest bill - we were also billed the usual charges - one full month
for August, plus the customary pro-rated charges for July, the first month of
usage on the phone. Over $100 total, since I have a $50 calling package and
a couple extras on the second line. It's just that the activation fee is what
pushed us over.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
Anonymous
August 9, 2004 2:06:02 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

On Sat, 07 Aug 2004 10:56:30 -0500, Steven J Sobol
<sjsobol@JustThe.net> wrote:


snipped

> since you can't
>talk to customer service if you're over your limit (you get sent to
>Collections, and they supposedly can't transfer you)

Here's the trick:

Call the landline number (888-211-4727) and when the machine asks for
your cell number give them your home number or some random number from
an out of town yellow pages or any landline number. You will then get
the voice prompt asking what you need and just say "representative".
This way you can get to a human before the system knows who you are.
Quite handy for people who want to understand their bill before they
pay it.
Related resources
Anonymous
August 9, 2004 3:15:11 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Bob Tenney <yennetb@netpath.net> wrote:

> Call the landline number (888-211-4727) and when the machine asks for
> your cell number give them your home number or some random number from
> an out of town yellow pages or any landline number. You will then get
> the voice prompt asking what you need and just say "representative".
> This way you can get to a human before the system knows who you are.
> Quite handy for people who want to understand their bill before they
> pay it.

Rockin. Hopefully I won't have to use it but it's nice to know it's available.
(This is the first time in three years that the service was interrupted, and
it wasn't because I was late making a payment...)

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
Anonymous
August 9, 2004 5:30:16 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Jim85CJ <jim_85cj@nospamyahoo.com> wrote:
> "I just call the cell phone number of the sales rep who sold me the phone"
> I just dial *2 from my cell and say "representative"...

You're also missing the point. Please go back and *read* the rest of the
thread.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
Anonymous
August 9, 2004 11:03:25 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Hmm.... sombody must have done too much snipping because there is no
thread in this post...

Steven J Sobol wrote:

> Jim85CJ <jim_85cj@nospamyahoo.com> wrote:
>
>>"I just call the cell phone number of the sales rep who sold me the phone"
>>I just dial *2 from my cell and say "representative"...
>
>
> You're also missing the point. Please go back and *read* the rest of the
> thread.
>
Anonymous
August 9, 2004 11:03:26 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Jim85CJ <jim_85cj@nospamyahoo.com> wrote:
> Hmm.... sombody must have done too much snipping because there is no
> thread in this post...

Should have made it to your webserver by now - I'm referring to my reply to
the original poster "Dave" - which, as far as I can tell, was the first
reply to make it to the newsgroup.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
Anonymous
August 9, 2004 11:03:27 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Steven J Sobol <sjsobol@justthe.net> wrote:
> Jim85CJ <jim_85cj@nospamyahoo.com> wrote:
>> Hmm.... sombody must have done too much snipping because there is no
>> thread in this post...
>
> Should have made it to your webserver

duh. "news server", not "web server"

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
!