Sign in with
Sign up | Sign in
Your question
Solved

USB's not working

Tags:
  • Drivers
  • Google
  • USB
  • Windows 7
Last response: in Windows 7
Share
June 16, 2012 11:54:09 AM

I have two 2.0 USB ports, and one 3.0 USB port, none of which are working...
I've uninstalled and reinstalled their drivers to the best of my knowledge (by searching google).
Still not working.
Here's how it went:
This is a new purchased used notebook pc, so I'm not sure if was an issue before...
While personalizing the pc I noticed that the 3.0 USB wasn't working... I googled the issue and was recommended to dL and install "USB_Fresco_Win7_64_Z301163" via my manufacturer's online dL's @ http://www.asus.com/Notebooks/Superior_Mobility/U36JC/#...
It seemed to work... for a day or so.
Today while connecting my ipod, I run into an issue where it can't connect to the pc (as soon as it connects, it ejects). So I google that issue; find that it's a USB issue...
So I check my device manager; all three under USB controllers are with an "!"; and they all have "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)" in properties> general: device status.
After googling that issue, I do as suggested and uninstall and delete them all and reinstall ("Chipset_Intel_WIN7_32_64_z9111027" and "infinst_autol" and "USB_Fresco_Win7_64_Z301163") restarting between each. No luck. I try to do it all again and again and again, each time in a slightly different order. No luck.
I have even tried "Microsoft Fix-it" (worthless).
I'm at the end of my google repair suggestions and a step away to pay a pro look into it.

Anyone out there see what I'm missing?
Throw me a bone please!
Thanks!!!


Asus u36jc
intel i5
windows 7

More about : usb working

a b \ Driver
a b $ Windows 7
June 16, 2012 1:19:46 PM

onlinepersona said:
I have two 2.0 USB ports, and one 3.0 USB port, none of which are working...
I've uninstalled and reinstalled their drivers to the best of my knowledge (by searching google).
Still not working.
Here's how it went:
This is a new purchased used notebook pc, so I'm not sure if was an issue before...
While personalizing the pc I noticed that the 3.0 USB wasn't working... I googled the issue and was recommended to dL and install "USB_Fresco_Win7_64_Z301163" via my manufacturer's online dL's @ http://www.asus.com/Notebooks/Superior_Mobility/U36JC/#...
It seemed to work... for a day or so.
Today while connecting my ipod, I run into an issue where it can't connect to the pc (as soon as it connects, it ejects). So I google that issue; find that it's a USB issue...
So I check my device manager; all three under USB controllers are with an "!"; and they all have "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)" in properties> general: device status.
After googling that issue, I do as suggested and uninstall and delete them all and reinstall ("Chipset_Intel_WIN7_32_64_z9111027" and "infinst_autol" and "USB_Fresco_Win7_64_Z301163") restarting between each. No luck. I try to do it all again and again and again, each time in a slightly different order. No luck.
I have even tried "Microsoft Fix-it" (worthless).
I'm at the end of my google repair suggestions and a step away to pay a pro look into it.

Anyone out there see what I'm missing?
Throw me a bone please!
Thanks!!!


Asus u36jc
intel i5
windows 7


Try refreshing the USB Stack
a. - Device Manager –

b. Expand USB Serial Controllers - RIGHT CLICK on EVERYTHING and UNINSTALL all except the category itself.

c. REBOOT the computer. This refreshes the drive and the USB stack



m
0
l
June 16, 2012 1:28:19 PM

I did that before, and again just now to double check.
No luck.
m
0
l
Related resources
June 16, 2012 1:32:58 PM

Boot to safe mode. Unistall all the drivers for the chipset and USB that you have installed.

Reboot and install only main chipset drivers

Reboot and see if the ports start working
m
0
l
June 16, 2012 1:35:59 PM

... "Device Driver software was not successfully installed."
m
0
l
June 16, 2012 1:52:53 PM

Still got the little yellow exclamations then I guess. If you right click on them in device manager and select update driver software can you update it to the drivers you have downloaded.

PS if the driver packages are in .exe type then rename them to .cab, open them and copy the contents to the desktop or something then browse to this area in the update drive browse box.
m
0
l
June 16, 2012 11:55:02 PM

Ok, i tried the safe mode uninstall.
upon reboot outta safe mode i get a message that the usb controller didn't install. Still have the little yellow exclamations.
... not my webcam isn't working.

where do i find these "driver packages" to move around, and change them to .cab?
m
0
l
a b \ Driver
a c 423 $ Windows 7
June 17, 2012 12:02:50 AM

Did you install the chipset drivers?
m
0
l
June 17, 2012 7:37:11 AM

A51,
I think I did...
"...After googling that issue, I do as suggested and uninstall and delete them all and reinstall ("Chipset_Intel_WIN7_32_64_z9111027" and "infinst_autol" and "USB_Fresco_Win7_64_Z301163" ) ..."these are chipset drivers right?
m
0
l
June 17, 2012 8:33:31 AM

ok,
Is there a difference between the "chipset" and the "controller driver"?
I've found chipsets to dL, but can't find a controller driver to save my life!
m
0
l
June 17, 2012 8:34:46 AM

again, this is:
Asus u36jc
intel i5
windows 7 64 bit
m
0
l
a b \ Driver
a b $ Windows 7
June 17, 2012 9:28:45 AM

onlinepersona said:
again, this is:
Asus u36jc
intel i5
windows 7 64 bit

Have you used the Intel Driver Update Utility yet ?
m
0
l
June 17, 2012 9:43:48 AM

ksiemb said:
Have you used the Intel Driver Update Utility yet ?


I have,
It just states what I have installed:

Graphics Driver
Product Detected Intel® HD Graphics
Current Driver Installed 8.15.10.2622
Your driver is current.

Intel Chipset Software Installation Utility (Chipset INF)
Product Detected Intel® 6, 5, 4, 3, 900 Series Chipsets
Current Version Installed 9.3.0.1019
This version is valid.

Audio Driver for Intel Desktop Board
Product Detected Realtek High Definition Audio
Current Driver Installed 6.0.1.6273
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wireless Networking (WiFi)
Product Detected Atheros AR9285 Wireless Network Adapter
Current Driver Installed 8.0.0.316
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wired Networking
Product Detected Realtek PCIe GBE Family Controller
Current Driver Installed 7.21.531.2010
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


... I think it's telling me that it doesn't think there's a problem.
m
0
l
June 17, 2012 9:58:29 AM

I've also dL'ed and installed Intel® Chipset Device Software.
No help that I can see.
Did I already mention that my integrated webcam stopped working?
m
0
l
June 17, 2012 10:43:01 AM

jamesmcuk said:
Is there a reason you are downloading the VIA drivers from Cnet when Asus has them published on its download site?

http://uk.asus.com/Notebooks/Superior_Mobility/U36JC/#d...

Please uninstall all your drivers and try the ones from there


The reason is because the drivers from asus were the first dL's I made ("After googling that issue, I do as suggested and uninstall and delete them all and reinstall ("Chipset_Intel_WIN7_32_64_z9111027" and "infinst_autol" and "USB_Fresco_Win7_64_Z301163" ) restarting between each. No luck.") and they didn't solve the issue, so I'm getting desperate searching.
Are you suggesting I try them again?
(note: I've retried them multiple times already)

m
0
l
June 17, 2012 11:18:59 AM

Well they are the only ones likely to work unless you can know the exact manufacturer of the chips. One thing is certain and that is that installing other makes will really mess up the issue. I think it may be best at this point to do a system restore to the earliest point possible then try installing the Asus drivers from the website. If this fails I would be thinking of a clean install because there is too much uncertainty about whats being loaded at this point.
m
0
l
June 17, 2012 11:42:52 AM

~sigh~~~~~
I went to system restore and the point I made before all of this started isn't there any more... grrrrrrrrrrrrrrr
I adjusted the memory for system restore storage to hold more, but that only helps in the future.
I doubt I'll find the older restore point.
What now?
m
0
l

Best solution

June 17, 2012 6:25:37 PM

Full Clean reinstall is what I would do
Share
June 22, 2012 7:10:45 AM

I went with the recovery partition that's built in to new asus notebooks.
It worked out with that + updating EVERYTHING afterwards.
Thanks for your help and suggestions everyone!
m
0
l
June 27, 2012 7:42:56 AM

Best answer selected by onlinepersona.
m
0
l
!