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Archived from groups: alt.cellular.sprintpcs (More info?)
I am just glad this happened to me before my final recommendation, to
my company, we move to Sprint.
Extreme caution should be taken when doing business with this company.
They are borderline fraudulent. If you have problems with them I
suggest going to www.bbb.org and file a complaint. It only take a few
minutes and you might get results. Also send a formal complaint letter
to any Sprint address you can find. Here is mine.
8-16-04
Sprint PCS
6160 Sprint Parkway
Overland Park, KS 66251
Re: PCS Internet card overture dispute.
Dear Sprint,
In March 2004 I signed up for a PCS Internet card for my laptop
(832-754-4921). I was advised by the salesman to get, at least, the
30-megabyte plan so I did so. I was advised of the overture cost and
to check my usage regularly. I used the card with minimal problems
except I could never get my current usage. The hardware and connection
software did not give this information and when I logged into my PCS
account it always said "Unavailable" and still does. I was able to get
my current usage one time when I called and spoke to your tech support
people. This took over 30 minutes.
Several months went by and according to my records paid about $45 a
month for the service. Suddenly on July 21 I received a bill for $595
and I immediately called customer service. I was told I exceeded my
30-megabyte limit and the outrageous bill was a result. I told the
story of being unable to check my current megabyte usage and disputed
the bill. The person I spoke with agreed and recommended that I move
to the 300-megabyte plan, which I did. He also insured me the July
bill would be based on the new plan so I would owe about $100 instead
of $595.
Last week I went to the Sprint store to move my Wife and I from
Nextel, which we have had for 8 years, onto Sprint. I was told my
current account was in collections and was thus denied. We have not
received anything via mail or phone indicating the account is
delinquent. This as not only embarrassing but very upsetting. I
immediately called customer support again and was told we don't roll
previous usage into new plans and that there is nothing could do
because the account is now in collections.
As a new customer and stockholder of Sprint I don't have a very good
first impression. Although we have been very happy with the service I
feel this $595 bill fringes on being fraudulent. If you can't provide
a reasonable method for me to know my usage how can you charge me for
it? I would have certainly changed my plan if I knew I needed to.
I ask for is this ridiculous $600 bill be based on the new plan
implemented on July 21. Your agent insured me it would, although this
is not reflected in the "Notes" section of your records it did occur.
I insist this phone call be listened to so I am not considered a liar.
I want to continue doing business with Sprint and move my family and
business to it, but unless this can be reasonably settled I don't see
how that can happen.
Best Regards
James Higgins
TOSC International
CC: Gary Forsee, Sprint Headquarters, FON Group, Sprint PCS, Sprint
Store Houston, Kingsbury & Associates
I am just glad this happened to me before my final recommendation, to
my company, we move to Sprint.
Extreme caution should be taken when doing business with this company.
They are borderline fraudulent. If you have problems with them I
suggest going to www.bbb.org and file a complaint. It only take a few
minutes and you might get results. Also send a formal complaint letter
to any Sprint address you can find. Here is mine.
8-16-04
Sprint PCS
6160 Sprint Parkway
Overland Park, KS 66251
Re: PCS Internet card overture dispute.
Dear Sprint,
In March 2004 I signed up for a PCS Internet card for my laptop
(832-754-4921). I was advised by the salesman to get, at least, the
30-megabyte plan so I did so. I was advised of the overture cost and
to check my usage regularly. I used the card with minimal problems
except I could never get my current usage. The hardware and connection
software did not give this information and when I logged into my PCS
account it always said "Unavailable" and still does. I was able to get
my current usage one time when I called and spoke to your tech support
people. This took over 30 minutes.
Several months went by and according to my records paid about $45 a
month for the service. Suddenly on July 21 I received a bill for $595
and I immediately called customer service. I was told I exceeded my
30-megabyte limit and the outrageous bill was a result. I told the
story of being unable to check my current megabyte usage and disputed
the bill. The person I spoke with agreed and recommended that I move
to the 300-megabyte plan, which I did. He also insured me the July
bill would be based on the new plan so I would owe about $100 instead
of $595.
Last week I went to the Sprint store to move my Wife and I from
Nextel, which we have had for 8 years, onto Sprint. I was told my
current account was in collections and was thus denied. We have not
received anything via mail or phone indicating the account is
delinquent. This as not only embarrassing but very upsetting. I
immediately called customer support again and was told we don't roll
previous usage into new plans and that there is nothing could do
because the account is now in collections.
As a new customer and stockholder of Sprint I don't have a very good
first impression. Although we have been very happy with the service I
feel this $595 bill fringes on being fraudulent. If you can't provide
a reasonable method for me to know my usage how can you charge me for
it? I would have certainly changed my plan if I knew I needed to.
I ask for is this ridiculous $600 bill be based on the new plan
implemented on July 21. Your agent insured me it would, although this
is not reflected in the "Notes" section of your records it did occur.
I insist this phone call be listened to so I am not considered a liar.
I want to continue doing business with Sprint and move my family and
business to it, but unless this can be reasonably settled I don't see
how that can happen.
Best Regards
James Higgins
TOSC International
CC: Gary Forsee, Sprint Headquarters, FON Group, Sprint PCS, Sprint
Store Houston, Kingsbury & Associates