Windows 7 and connection to my at&t wireless gateway

Hello,
I have a BRAND NEW Toshiba Satellite c655 with Windows 7 that will NOT connect to my wireless network. I have an iPad and several wireless phones that connect just fine. I own a Radio Shack franchise and am trying to download iTunes onto a customers NEW laptop. HELP!!!
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More about windows connection wireless gateway
  1. check to make sure that the wireless signal from the laptop is turned on, both on windows and the laptops hardware and software. some laptops have a software side on switching off their wlan without using windows.
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