Customer Service

[Tom]

Archived from groups: alt.cellular.sprintpcs (More info?)

I had a terrible experience in a Sprint Store. I asked the customer
service agent behing the counter if they offered any cheaper
alternatives to the Vision Pac for messaging only. He assured me that
they didn't. I found a sales brochure in the store which offered
messaging only options at substantially reduced rates. The CS rep flat
ass refused to sell it to me. Finally I demanded to speak to a
manager. The manager ordered me out of the store. I said I wasn't
leaving until he spoke with me. He called the police. So I left.

Here we have a Sprint manager who would rather call the police on a
customer than sell them services clealy offered by their company.

I went home, called customer service and had the rate plan changed in
just a few minutes.

Is this typical of Sprint? I am thinking about changing our entire
family to Sprint but I am having second thoughts now. I really don't
like jail.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

First off, ha ha, sorry but the fact they wanted to call the police on you
for asking questions is somewhat humorous. Just for fun you should go back
in and ask more questions, just to screw with them. 2nd, it isn't typical
from my experience, but then again, everyone is unique with their
experiences with sprint. Who are you looking at changing over from? What
area are you in, that might help decide if sprint is for you..

Capt.

"Tom" <kctom9@hotmail.com> wrote in message
news:50ff4fd6.0408260905.4583f5b0@posting.google.com...
> I had a terrible experience in a Sprint Store. I asked the customer
> service agent behing the counter if they offered any cheaper
> alternatives to the Vision Pac for messaging only. He assured me that
> they didn't. I found a sales brochure in the store which offered
> messaging only options at substantially reduced rates. The CS rep flat
> ass refused to sell it to me. Finally I demanded to speak to a
> manager. The manager ordered me out of the store. I said I wasn't
> leaving until he spoke with me. He called the police. So I left.
>
> Here we have a Sprint manager who would rather call the police on a
> customer than sell them services clealy offered by their company.
>
> I went home, called customer service and had the rate plan changed in
> just a few minutes.
>
> Is this typical of Sprint? I am thinking about changing our entire
> family to Sprint but I am having second thoughts now. I really don't
> like jail.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Tom" <kctom9@hotmail.com> wrote in message
news:50ff4fd6.0408260905.4583f5b0@posting.google.com...
> I had a terrible experience in a Sprint Store. I asked the customer
> service agent behing the counter if they offered any cheaper
> alternatives to the Vision Pac for messaging only. He assured me that
> they didn't. I found a sales brochure in the store which offered
> messaging only options at substantially reduced rates. The CS rep flat
> ass refused to sell it to me. Finally I demanded to speak to a
> manager. The manager ordered me out of the store. I said I wasn't
> leaving until he spoke with me. He called the police. So I left.
>
> Here we have a Sprint manager who would rather call the police on a
> customer than sell them services clealy offered by their company.
>
> I went home, called customer service and had the rate plan changed in
> just a few minutes.
>
> Is this typical of Sprint? I am thinking about changing our entire
> family to Sprint but I am having second thoughts now. I really don't
> like jail.

Which store was this? In Topeka, KS? What plan are you currently on now? And
lastly, it sounds like there is more to your story. Is there? I only ask as
I can't believe a store manager (in any business) would call the police,
unless voices were raised, and something else was said.

Bob

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Last time I went into a sprint store I got a free charger (to keep in my
laptop bag... I always forget my home one when I travel). Time before
that I got a free phone.

Tom wrote:

> I had a terrible experience in a Sprint Store. I asked the customer
> service agent behing the counter if they offered any cheaper
> alternatives to the Vision Pac for messaging only. He assured me that
> they didn't. I found a sales brochure in the store which offered
> messaging only options at substantially reduced rates. The CS rep flat
> ass refused to sell it to me. Finally I demanded to speak to a
> manager. The manager ordered me out of the store. I said I wasn't
> leaving until he spoke with me. He called the police. So I left.
>
> Here we have a Sprint manager who would rather call the police on a
> customer than sell them services clealy offered by their company.
>
> I went home, called customer service and had the rate plan changed in
> just a few minutes.
>
> Is this typical of Sprint? I am thinking about changing our entire
> family to Sprint but I am having second thoughts now. I really don't
> like jail.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <50ff4fd6.0408260905.4583f5b0@posting.google.com>,
kctom9@hotmail.com (Tom) writes:
[snip]
>
> Here we have a Sprint manager who would rather call the police on a
> customer than sell them services clealy offered by their company.

One is inclined to wonder just how much hell you were raising?

>
> I went home, called customer service and had the rate plan changed in
> just a few minutes.

I gotta tell ya: Had I been in your shoes and *really* felt the store
had abused me, SPCS would have apologized and given me much free
stuff or I'd have been an *instant* ex-SPCS customer. Either you're
much more forgiving than I or there more to this story than you're
letting on.

>
> Is this typical of Sprint? I am thinking about changing our entire
> family to Sprint but I am having second thoughts now. I really don't
> like jail.

I've had varied experiences in SPCS stores, ranging from mediocre to
excellent. None of them has ever seemed disposed to threaten calling
the local constabulary to get me out of their store.

--
Jim Seymour | PGP Public Key available at:
WARNING: The "From:" address | http://www.uk.pgp.net/pgpnet/pks-commands.html
is a spam trap. DON'T USE IT! |
Use: jseymour@LinxNet.com | http://jimsun.LinxNet.com

 

[Tom]

Archived from groups: alt.cellular.sprintpcs (More info?)

> Which store was this? In Topeka, KS? What plan are you currently on now? And
> lastly, it sounds like there is more to your story. Is there? I only ask as
> I can't believe a store manager (in any business) would call the police,
> unless voices were raised, and something else was said.
>
> Bob


The store was here in KC up on Barry road accross from Metro North.
Yes voices were raised. You missed the point. If I had just accepted
what the idiot had said my daughter would be paying $120 a year in
excessive fees. If the CS rep had been competant this would not have
happened. When voices are raised the manager should try to evaluate
the situation before ejecting a customer from the store who was not in
the wrong.

 

[Tom]

Archived from groups: alt.cellular.sprintpcs (More info?)

jseymour@LinxNet.com (Jim Seymour) wrote in message news:<10ispu9pltmdtf8@corp.supernews.com>...
> In article <50ff4fd6.0408260905.4583f5b0@posting.google.com>,
> kctom9@hotmail.com (Tom) writes:
> [snip]
> >
> > Here we have a Sprint manager who would rather call the police on a
> > customer than sell them services clealy offered by their company.
>
> One is inclined to wonder just how much hell you were raising?
>
> >
> > I went home, called customer service and had the rate plan changed in
> > just a few minutes.
>
> I gotta tell ya: Had I been in your shoes and *really* felt the store
> had abused me, SPCS would have apologized and given me much free
> stuff or I'd have been an *instant* ex-SPCS customer. Either you're
> much more forgiving than I or there more to this story than you're
> letting on.
>
> >
> > Is this typical of Sprint? I am thinking about changing our entire
> > family to Sprint but I am having second thoughts now. I really don't
> > like jail.
>
> I've had varied experiences in SPCS stores, ranging from mediocre to
> excellent. None of them has ever seemed disposed to threaten calling
> the local constabulary to get me out of their store.

Given that we are under contract, with what am I going to threaten
them with? Why should I have done anything else other than what I did?
It wouldn't have benefited me any. The more hastle I cause incompetant
people the better the world will be!

 

[Tom]

Archived from groups: alt.cellular.sprintpcs (More info?)

> Which store was this? In Topeka, KS? What plan are you currently on now? And
> lastly, it sounds like there is more to your story. Is there? I only ask as
> I can't believe a store manager (in any business) would call the police,
> unless voices were raised, and something else was said.
>
> Bob

Maybe I should put it this way. You walk into a Sprint Store. You ask
to purchase an option that you are clearly eligible for. Instead of
modifying you plan, they threaten to call the police. Gross
incomptetance no matter who said what was said in what tone of voice.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Tom wrote:

>>Which store was this? In Topeka, KS? What plan are you currently on now? And
>>lastly, it sounds like there is more to your story. Is there? I only ask as
>>I can't believe a store manager (in any business) would call the police,
>>unless voices were raised, and something else was said.
>>
>>Bob
>
>
>
> The store was here in KC up on Barry road accross from Metro North.
> Yes voices were raised. You missed the point. If I had just accepted
> what the idiot had said my daughter would be paying $120 a year in
> excessive fees.

Not that the store was necessarily doing the right thing, but if you were
getting abusive with them, they had every right to demand that you leave.

> happened. When voices are raised the manager should try to evaluate
> the situation before ejecting a customer from the store who was not in
> the wrong.

I agree in general, but there are a lot of nutcases out there. Did you read,
over in the VZW newsgroup, about the guy who was pissed about something VZW did
and walked into a store and started throwing stuff around - not just randomly,
throwing stuff *at* people - did about $2K in damage, and ended up getting
thrown in jail IIRC. Because things like that happen, I can't blame the manager
for doing what he did. One of his jobs is to protect the safety of his
employees and other customers, and maybe you wouldn't have gotten nasty with
him to the point of physical violence, but he has no way of knowing that.
Again, I'm not implying that the store was right to tell you what they told
you... and I'm NOT saying you were wrong to be upset... just that if you start
yelling at people in a public place, you should expect that you might end up in
the situation in which you ended up.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Tom wrote:

> Maybe I should put it this way. You walk into a Sprint Store. You ask
> to purchase an option that you are clearly eligible for. Instead of
> modifying you plan, they threaten to call the police. Gross
> incomptetance no matter who said what was said in what tone of voice.

Give me a break.

That WAS NOT exactly what happened, by YOUR OWN ADMISSION.

They DID NOT call the cops on you simply because you asked for something, and
when you present the story this way it makes you sound very dishonest.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Tom" <kctom9@hotmail.com> wrote in message
news:50ff4fd6.0408270316.3c63b9a8@posting.google.com...
> > Which store was this? In Topeka, KS? What plan are you currently on now?
And
> > lastly, it sounds like there is more to your story. Is there? I only ask
as
> > I can't believe a store manager (in any business) would call the police,
> > unless voices were raised, and something else was said.
> >
> > Bob
>
>
> The store was here in KC up on Barry road accross from Metro North.
> Yes voices were raised. You missed the point. If I had just accepted
> what the idiot had said my daughter would be paying $120 a year in
> excessive fees. If the CS rep had been competant this would not have
> happened. When voices are raised the manager should try to evaluate
> the situation before ejecting a customer from the store who was not in
> the wrong.

Methinks some words might have been said in your conversation at the store,
which haven't been repeated here.

Bob

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Tom wrote:
>
> > Which store was this? In Topeka, KS? What plan are you currently on now? And
> > lastly, it sounds like there is more to your story. Is there? I only ask as
> > I can't believe a store manager (in any business) would call the police,
> > unless voices were raised, and something else was said.
> >
> > Bob
>
> Maybe I should put it this way. You walk into a Sprint Store. You ask
> to purchase an option that you are clearly eligible for. Instead of
> modifying you plan, they threaten to call the police. Gross
> incomptetance no matter who said what was said in what tone of voice.

*Something's* missing.

Notan

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <7uGXc.135$JT3.25@newsread3.news.atl.earthlink.net>,
"Bob Smith" <usirsclt_No_Spam_@earthlink.net> writes:
[snip]
>
> Methinks some words might have been said in your conversation at the store,
> which haven't been repeated here.

Would be interesting if it just happened that somebody who frequents
this ng happened to be in the store at the time. I wonder what would
happen if one were to call the store, ask for the manager, and say
"Ya know, somebody on the 'net is accusing y'all of treating him
poorly and threatening to call the police on him for no good reason.
What's up with that?" and see what he/she says .

--
Jim Seymour | PGP Public Key available at:
WARNING: The "From:" address | http://www.uk.pgp.net/pgpnet/pks-commands.html
is a spam trap. DON'T USE IT! |
Use: jseymour@LinxNet.com | http://jimsun.LinxNet.com

 

[Tom]

Archived from groups: alt.cellular.sprintpcs (More info?)

Steve Sobol <sjsobol@JustThe.net> wrote in message news:<cgnuf2$42r$2@ratbert.glorb.com>...
> Tom wrote:
>
> > Maybe I should put it this way. You walk into a Sprint Store. You ask
> > to purchase an option that you are clearly eligible for. Instead of
> > modifying you plan, they threaten to call the police. Gross
> > incomptetance no matter who said what was said in what tone of voice.
>
> Give me a break.
>
> That WAS NOT exactly what happened, by YOUR OWN ADMISSION.
>
> They DID NOT call the cops on you simply because you asked for something, and
> when you present the story this way it makes you sound very dishonest.

I think that I made it pretty clear from my first post that I was very
angry. Did I threaten anyone, absolutely no. Was I loud, probably. But
I would have never reached this point if the CS rep had just sold me
what I had a right to. That's my point. The manager just assumed that
his guy was the one in the right and that I was the jerk.

 

[Tom]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:<7uGXc.135$JT3.25@newsread3.news.atl.earthlink.net>...
> "Tom" <kctom9@hotmail.com> wrote in message
> news:50ff4fd6.0408270316.3c63b9a8@posting.google.com...
> > > Which store was this? In Topeka, KS? What plan are you currently on now?
> And
> > > lastly, it sounds like there is more to your story. Is there? I only ask
> as
> > > I can't believe a store manager (in any business) would call the police,
> > > unless voices were raised, and something else was said.
> > >
> > > Bob
> >
> >
> > The store was here in KC up on Barry road accross from Metro North.
> > Yes voices were raised. You missed the point. If I had just accepted
> > what the idiot had said my daughter would be paying $120 a year in
> > excessive fees. If the CS rep had been competant this would not have
> > happened. When voices are raised the manager should try to evaluate
> > the situation before ejecting a customer from the store who was not in
> > the wrong.
>
> Methinks some words might have been said in your conversation at the store,
> which haven't been repeated here.
>
> Bob

Me thinks you think to much and know too little.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message news:7uGXc.135$JT3.25@newsread3.news.atl.earthlink.net...
> Methinks some words might have been said in your conversation at the store,
> which haven't been repeated here.

I would tend to agree. As long as the customer retains a civil tongue,
he's not likely to be booted out of the store. When I worked in a
call center, I often hung up on customers who began using gutter
language on me, and my supervisor backed me up on it.

--

John Richards

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Tom" <kctom9@hotmail.com> wrote in message news:50ff4fd6.0408270323.e47b6a2@posting.google.com...
> The more hastle I cause incompetant
> people the better the world will be!

Not really. It's not your job to straighten people out or to seek retribution.
There's a right way and a wrong way to handle disagreements. Sounds like
you chose the wrong way.

--

John Richards

 

[Tom]

Archived from groups: alt.cellular.sprintpcs (More info?)

"John Richards" <supportdesk70-NO-SPAM@NO.SPAM.sbcglobal.net> wrote in message news:<mjNXc.7911$FV3.2650@newssvr17.news.prodigy.com>...
> "Tom" <kctom9@hotmail.com> wrote in message news:50ff4fd6.0408270323.e47b6a2@posting.google.com...
> > The more hastle I cause incompetant
> > people the better the world will be!
>
> Not really. It's not your job to straighten people out or to seek retribution.
> There's a right way and a wrong way to handle disagreements. Sounds like
> you chose the wrong way.

If I hadn't hastled him, how would it have been better for me. Hey, I
didn't loose a thing. I got exactly what I wanted. I reported the
assistant manager to a senior supervisor. I have the facts on my side.
He did fail to properly serve me the customer. I am sure that it
doesn't look good for him. If I had just been a nice guy and accepted
what he said, we would still be overpaying for messaging. How should I
have acted that would have been better for me? Imagine if I had simply
left, politely, and went home, called customer service, and got my
plan changed. People would say, what's your problem, everything came
out OK. But because the manager called the police, I am now a victm. I
have a real complaint.

I wonder how many people are being overcharged by Sprint because of
these idiots. Maybe I did some good. The world needs hell raisers.

 

[Scott]

Archived from groups: alt.cellular.sprintpcs (More info?)

On 27 Aug 2004 20:00:17 -0700, kctom9@hotmail.com (Tom) wrote:

>"John Richards" <supportdesk70-NO-SPAM@NO.SPAM.sbcglobal.net> wrote in message news:<mjNXc.7911$FV3.2650@newssvr17.news.prodigy.com>...
>> "Tom" <kctom9@hotmail.com> wrote in message news:50ff4fd6.0408270323.e47b6a2@posting.google.com...
>> > The more hastle I cause incompetant
>> > people the better the world will be!
>>
>> Not really. It's not your job to straighten people out or to seek retribution.
>> There's a right way and a wrong way to handle disagreements. Sounds like
>> you chose the wrong way.
>
>If I hadn't hastled him, how would it have been better for me. Hey, I
>didn't loose a thing. I got exactly what I wanted. I reported the
>assistant manager to a senior supervisor. I have the facts on my side.
>He did fail to properly serve me the customer. I am sure that it
>doesn't look good for him. If I had just been a nice guy and accepted
>what he said, we would still be overpaying for messaging. How should I
>have acted that would have been better for me? Imagine if I had simply
>left, politely, and went home, called customer service, and got my
>plan changed. People would say, what's your problem, everything came
>out OK. But because the manager called the police, I am now a victm. I
>have a real complaint.
>
>I wonder how many people are being overcharged by Sprint because of
>these idiots. Maybe I did some good. The world needs hell raisers.


Whether nice or mean, you still left without the service you wanted.
You then went on line and got it. Don;t see where you hastling
employees got you anywhere but a false sense of superiority. And
regarding your story, there are two sides to every one, I am sure the
store has its side and it is just as convincing as yours and I am sure
they also claim to have the facts on their side.

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Tom wrote:
> I think that I made it pretty clear from my first post that I was very
> angry. Did I threaten anyone, absolutely no. Was I loud, probably. But
> I would have never reached this point if the CS rep had just sold me
> what I had a right to. That's my point. The manager just assumed that
> his guy was the one in the right and that I was the jerk.

You simply do not get it. You may have been able to get a lot further without
yelling. That's what I'm trying to say.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

 

[Tom]

Archived from groups: alt.cellular.sprintpcs (More info?)

Scott <Refused@Refused.com> wrote in message news:<citvi0hlfi1n2cn5f9gstsoc890u56demp@4ax.com>...
> On 27 Aug 2004 20:00:17 -0700, kctom9@hotmail.com (Tom) wrote:
>
> >"John Richards" <supportdesk70-NO-SPAM@NO.SPAM.sbcglobal.net> wrote in message news:<mjNXc.7911$FV3.2650@newssvr17.news.prodigy.com>...
> >> "Tom" <kctom9@hotmail.com> wrote in message news:50ff4fd6.0408270323.e47b6a2@posting.google.com...
> >> > The more hastle I cause incompetant
> >> > people the better the world will be!
> >>
> >> Not really. It's not your job to straighten people out or to seek retribution.
> >> There's a right way and a wrong way to handle disagreements. Sounds like
> >> you chose the wrong way.
> >
> >If I hadn't hastled him, how would it have been better for me. Hey, I
> >didn't loose a thing. I got exactly what I wanted. I reported the
> >assistant manager to a senior supervisor. I have the facts on my side.
> >He did fail to properly serve me the customer. I am sure that it
> >doesn't look good for him. If I had just been a nice guy and accepted
> >what he said, we would still be overpaying for messaging. How should I
> >have acted that would have been better for me? Imagine if I had simply
> >left, politely, and went home, called customer service, and got my
> >plan changed. People would say, what's your problem, everything came
> >out OK. But because the manager called the police, I am now a victm. I
> >have a real complaint.
> >
> >I wonder how many people are being overcharged by Sprint because of
> >these idiots. Maybe I did some good. The world needs hell raisers.
>
>
> Whether nice or mean, you still left without the service you wanted.
> You then went on line and got it. Don;t see where you hastling
> employees got you anywhere but a false sense of superiority. And
> regarding your story, there are two sides to every one, I am sure the
> store has its side and it is just as convincing as yours and I am sure
> they also claim to have the facts on their side.


I enjoyed it. You live your life and I'll live mine. It would be
different had it been sel-distructive.

 

[Tom]

Archived from groups: alt.cellular.sprintpcs (More info?)

Never did I ever exchange any words with the store manager. If you
have an irate and obnoxios customer, a competant store manager
intervenes in the discussion. If he had, the problem would have been
solved.

 

[Tom]

Archived from groups: alt.cellular.sprintpcs (More info?)

I walk into a Sprint Store. I demand to purchase an option that was
clearly available to me. Instead of getting that to which I had a
right, the manager calls the police. To me what ensued betwen my
demand and him calling the police is irrelavant. End of discussion!!!!

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

"Tom" <kctom9@hotmail.com> wrote in message
news:50ff4fd6.0408271910.3252c6fe@posting.google.com...
> "Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
news:<7uGXc.135$JT3.25@newsread3.news.atl.earthlink.net>...
> > "Tom" <kctom9@hotmail.com> wrote in message
> > news:50ff4fd6.0408270316.3c63b9a8@posting.google.com...
> > > > Which store was this? In Topeka, KS? What plan are you currently on
now?
> > And
> > > > lastly, it sounds like there is more to your story. Is there? I only
ask
> > as
> > > > I can't believe a store manager (in any business) would call the
police,
> > > > unless voices were raised, and something else was said.
> > > >
> > > > Bob
> > >
> > >
> > > The store was here in KC up on Barry road accross from Metro North.
> > > Yes voices were raised. You missed the point. If I had just accepted
> > > what the idiot had said my daughter would be paying $120 a year in
> > > excessive fees. If the CS rep had been competant this would not have
> > > happened. When voices are raised the manager should try to evaluate
> > > the situation before ejecting a customer from the store who was not in
> > > the wrong.
> >
> > Methinks some words might have been said in your conversation at the
store,
> > which haven't been repeated here.
> >
> > Bob
>
> Me thinks you think to much and know too little.

Look, from what you've said, you were the one that got angry, the one that
raised his voice, and because of that, the manager called the cops. I have
no sympathy for your action or attitude at the store. I'm willing to bet
that if you had approached the situation calmly all the way through, it
wouldn't have ended the way it did.

Bob

 

[Guest]

Archived from groups: alt.cellular.sprintpcs (More info?)

Tom wrote:

> I walk into a Sprint Store. I demand to purchase an option that was
> clearly available to me. Instead of getting that to which I had a
> right, the manager calls the police. To me what ensued betwen my
> demand and him calling the police is irrelavant. End of discussion!!!!

You're an idiot.

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