WD 80GB is not being recognized

Pinocchio

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I've just purchase a new WD 80GB 7200RPM HD; however, it doesn't seem to be recognized by my motherboard. I currently have Asus A7v-133 mother board with BIOS revision 1009. I went ahead and did a WinXP fresh install on my old 20GB HD, but I cannot see my D drive (80GB) at all. That's when I decided to update my BIOS from 1005A to 1009. After all these I have tried, the 80GB still not showing up. What's wrong?

I even put back to Win2K but same thing happened.
I tried to install "EZ-install" on my pc and it cut my 80GB to have only 2GB. Why?
SO I went back to FDISK and delete everything and make it to the maxium but only 32GB being recognized... What happen to the rest? It shows I already use all 100% of the 80GB... How can that be possible? ONLY 32GB?

I am so confused.
Please help ASAP
Thank you Thank you Thank you

<P ID="edit"><FONT SIZE=-1><EM>Edited by Pinocchio on 03/18/03 11:19 PM.</EM></FONT></P>
 

Woodman

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Hmm..
Did you check out your BIOS & made sure that the IDE settings (Primary Slave or Secondary Master) is set to "Auto" or anything other than "None"?


As for your FDisk problems, well its basically outdated which is why it doesnt show the correct GB sizes correctly. You can still adjust it fine though, simply use percentages instead of hard GB values.

So if you're only using 1 partition for that drive, type in 100% in FDisk. If you're uncomfortable with that, just update your FDisk utility here:
<A HREF="http://support.microsoft.com/default.aspx?scid=kb;en-us;Q263044" target="_new">http://support.microsoft.com/default.aspx?scid=kb;en-us;Q263044</A>
 

lhgpoobaa

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forget fdisk... you hsould be able to use win2k's built in drive control tools to format the drive properly.

Your drive got formatted as 32Gb as its a fat32 limitation of fdisk

<b>Paying for Sex didn’t mean you couldn’t get it any other way – it meant that you could afford the convenience option, same as any other service.</b>
 

Pinocchio

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how do I run that file?
It seems only work in Win95 or 98?
I cannot open it either in WinXP or DOS.

p.s. I did select the 100% MAX for the HD but only 32 GB is showing not the whole 80GB =(

Thank you for your help
 

Teq

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Ok step 1... With the data cable disconnected, can you hear the drive spin up and the heads seek to track 0? (Whirrrrrrrrrr thunk thunk) If you do it's getting power and probably works.

Step 2... are the jumpers on the drive set correctly? If you have it on the same IDE cable as your other hard disk, the old disk must be set to MASTER and the new one must be set to SLAVE... the drives' coverlabels should show you how to do that. If you have it on it's own cable, or on a cable with a CD-Rom it should be set to MASTER and the other drive to SLAVE. (I don't generally suggest relying on cable select)

Step 3... Once you are sure the jumpers are right go into your BIOS and look for an Auto Detect IDE feature (most have it) and see if it can find the drive. In some BIOS this is a separate menu item, in others it's done in the Standard Cmos Setup screen by using the arrow keys to select the IDE Channel for the drive and pressing Enter... If you have the jumpers right, it will almost certainly find it.

Step 4... Forget fdisk and whatever else... You you are on Win2k and XP so in either case, right click "My Computer" and click on MANAGE and then DISK MANAGEMENT You should see all your drives there, with the new drive listed and marked as "Healthy Unformatted"... Right click the drive and you will get a list of options which allow you to Partition the drive and then Format the partitions you create.

Most often the problems people have with new hard disks are due to either improper setting of jumpers, improper connection of cables or forgetting to detect the drive in the bios.

Hope this helps.


--->It ain't better if it don't work<---
 

khha4113

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If you're using Win98's FDisk.exe, you need to download its <b><A HREF="http://support.microsoft.com/default.aspx?scid=kb;en-us;263044" target="_new"><font color=blue>update</A></b></font color=blue> to be able to see HD is larger than 64GB.

:smile: Good or Bad have no meaning at all, depends on what your point of view is.
 

Pinocchio

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I am fine with step 1 to 3
Problem starts after step 4:

I did see one unformatted 32GB drive under the Disk Management. However, after I formated the drive, it's still not recognize as 80GB drive but 32 GB only...
Any more suggestions?
Thank you
 

Toejam31

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Your drive got formatted as 32Gb as its a fat32 limitation of fdisk
Not true, PooBaa .. I've created 120GB partitions with FDISK, and formatted them from DOS, too. The deal is, Win2K and WinXP can't create a partition over 32GB that can be <i>formatted</i> as FAT32. Anything larger, and the only option for the file system is NTFS.

Toey

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Toejam31

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First, jumper settings for the hard drive, in case you need a reference.

<A HREF="http://support.wdc.com/techinfo/general/jumpers.asp" target="_new">Jumper Setting Information</A>

Secondly, I'd suggest that you forget about using the Data Lifeguard Tools, as the way EZ-BIOS writes the partition tables can make it impossible to defrag the hard drive without encountering a BSOD. This most often happens when using the Tools to install a second drive on a system as a slave, or when the drives are jumpered as Cable Select.

What I'd suggest you do is start the system with the Data LifeGuard Tools, as if you were going to install the drive. Then follow these <A HREF="http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_sid=X*N*5BEg&p_lva=&p_faqid=824&p_created=1037384345&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTgmcF9zZWFyY2hfdGV4dD1SZW1vdmUgRVpCaW9zJnBfc2VhcmNoX3R5cGU9NCZwX3Byb2RfbHZsMT04JnBfcHJvZF9sdmwyPTY1JnBfY2F0X2x2bDE9fmFueX4mcF9zb3J0X2J5PWRmbHQmcF9wYWdlPTE*&p_li=" target="_new">instructions</A> to remove EZ-BIOS.

I'm assuming that you are trying to install the drive as FAT32. If that is the case:

Restart the system with a Win9x boot disk (with the latest version of FDISK) and use FDISK to remove any partitions from the hard drive, starting with (in sequence) Logical Drives, Extended Partitions, (if either of these two exist) and final any Primary Partitions ,regardless of whether it shows up as a DOS or a non-DOS partition.

Use FDISK to create one large partition, using 100% of the free space on the drive. <b>Reboot</b>.

Now, use the FORMAT command on the boot disk to format the entire partition. This <b>will</b> look wrong to you, as the formatting tool will <i>display</i> the size of the partition incorrectly ... but that doesn't matter, the partition will still be completely formatted, and the size of the partition will show as being correct once back in Windows.

Information from WD about your hard drive in regards to the BIOS:

<A HREF="http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_alp.php?p_sid=X*N*5BEg&p_lva=824&p_li=&p_page=1&p_prod_lvl1=9&p_prod_lvl2=~any~&p_cat_lvl1=~any~&p_search_text=BIOS+settings&p_new_search=1&p_search_type=4&p_sort_by=dflt" target="_new">BIOS settings</A>

Be sure the BIOS settings for the drive are on "Auto" and "LBA" (Logical Block Addressing).

You might find this link useful:

<A HREF="http://www.ltcom.com/page/FAQ/How do I install my hard drive in Windows XP.htm" target="_new">How do I install my hard drive in Windows XP?</A>

If none of the above works, you could consider using another partitioning tool other than FDISK, such as <A HREF="http://www.ranish.com/part/" target="_new">Ranish Partition Manager</A> or <A HREF="http://www.powerquest.com/partitionmagic/" target="_new">Partition Magic</A>, which would also give you some control over the cluster size if you decided to convert from FAT32 and use NTFS ... but neither will function correctly until EZ-BIOS is removed.

If nothing I've posted works ... you might be looking at adding a controller card.

Toey

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Pinocchio

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Hmm....here comes the information in my BIOS

[Primary Master] which is a WD200BB-75CCB0 (20GB HD)
Type: Auto
Cylinders: 1024
Head: 255
Sector: 63
CHS Capacity: 8422MB
Maxium LBA Capacity 20020MB
Multi-Sector Transfer: Maxium
SMART Monitoring: Disable
PIO Mode: 4
ULTRA DMA Mode:5

[Secondary Slave] ,which is a 800JB-00CRA1(80GB HD) --The problem one

Type: Auto
Cylinders: 1024
Head: 255
Sector 63
CHS Capacity 8422MB
Maxium LBA Capacity 33820MB (only 32GB, not 80GB)
Multi-Sector Transfer: Maxium
SMART Monitoring: Disabled
PIO Mode: 4
ULTRA DMA Mode: 5

The following is what I see in the book screen:

Diskette Drive A: 1.44M, 3.5in
Diskette Drive B: None
Pri. Master Disk: 20020MB, UDMA5
Pri. Slave Disk: None
Sec. Master Disk: CD-ROM, UDMA2
Sec. SLave Disk: 33820MB, UDMA5
Serial Port(s): 3F8 2F8
Parallel Port(s): 378
DRAM Type: 1--None
2--None
3--SDRAM
DRAM Frequency: PC-133

Can you see anything wrong with the setting?
I still only see the second HD as 32GB ...
Please help

Thank you
 

Toejam31

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Okay, here's my take on the situation, and I hope I can give you the information with a certain amount of clarity ... although it may not necessarily end up in a straight-forward sequence because of the way things are tied in together, so please bear with me.

First, I advise you to turn on S.M.A.R.T monitoring in the BIOS, just in case there is something wrong with the drive. I also would advise you to attempt to re-detect the drive in the BIOS. This ties in with the information to follow:

Two, it's probable that your BIOS is not going to correctly identify the size of the drive (despite the recent flash). This may because of an inherent BIOS limitation, or the fact that the two drives are on the same cable (which can sometimes occur with WD drives, although this is more likely to happen if the drives are from different manufacturer's, and there is a fairly large difference in the age of the drives) or because the IDE cable is damaged in some way.

In this case, the best thing to do is either try to partition and format the drive while temporarily alone on the primary IDE cable, and see if this makes a difference, or move it to the secondary cable, and again attempt to re-partition and format.

This is assuming that the drive positioning, jumpering, and being the lone device on the cable causes the BIOS to correctly identify the size of the drive ... and it is possible. WD drives can be finicky in this area.

However:

Three ... all of this is mute if EZ-BIOS is still detected on the drive. This is because the utility is not <i>just</i> for installing a drive; it is disk overlay software, which prempts the control and identification of the drive by the BIOS after the initial POST.

The basic effects of using this software means that trying to create a partition with FDISK won't work. Even if the partition <i>can</i> be removed and freshly created in DOS, it cannot be given a drive letter in Windows as long as EZ-BIOS is on the drive. Trying to create a partition by starting the system with the boot disk will only give an error, and using it <i>after</i> EZ-BIOS loads won't change anything ... Windows still won't assign a drive letter to the partition. And, of course, partitioning software like Partition Magic also won't work once in Windows, because there is a basic conflict between the two programs once EZ-BIOS writes the partition table. Again, you'll just get an error.

So where does that leave you?

First, you should use the Data Lifeguard Tools to test the drive (or the <A HREF="http://support.wdc.com/dlg/onlinedlg.asp" target="_new">online diagnostics</A>), and low level format if necessary, which will write zero's and one's on the drive, and remove any data, including the partitions and Master Boot Record. That will give you a clean start. If you run into any errors, you'll know the drive is the problem, and not the mainboard. You should also do this with a ATA-100/133 cable that you know for a fact is in good shape.

Afterwards, you can try again to create a partition on the drive with EZ-BIOS. Since you mentioned trying this before, and ending up with a 2GB partition, that sounds like the file system created might possibly have been FAT16, which has a 2GB partition size limitation. You have to be very careful about what file system EZ-BIOS chooses, and it must either be FAT32 or NTFS (with NTFS probably being the best choice in this case, since the problem is that the partition is locked in at 32GB, not just that the drive is completely undetected.)

Or ...

You can remove EZ-BIOS, (which will allow FDISK to function again), use FDISK to delete all partitions on the drive, and then try to use Disk Management in Windows to partition and format the drive as NTFS, even if you need to create more than one partition to claim all the free space (assuming that the BIOS identification issue is corrected by moving the drive position and changing the jumper settings) ...

Or ...

You can go ahead and get a <A HREF="http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_sid=R_QRoEEg&p_lva=&p_faqid=95&p_created=1006898100&p_sp=cF9zcmNoPTEmcF9ncmlkc29ydD0mcF9yb3dfY250PTMzJnBfc2VhcmNoX3RleHQ9Y29udHJvbGxlciBjYXJkJnBfc2VhcmNoX3R5cGU9NCZwX3Byb2RfbHZsMT05JnBfcHJvZF9sdmwyPTI1JnBfY2F0X2x2bDE9fmFueX4mcF9zb3J0X2J5PWRmbHQmcF9wYWdlPTE*&p_li=" target="_new">controller card</A>, plug the drive into that, and settle everything once and for all. The card will override the BIOS detection, and allow you to partition the drive and format with the file system of your choice, as you see fit.

This, I think, is the best option, as once the drive's file system is NTFS, if you want to change it back to FAT32, you either need to low level format the drive with the DLG Tools, or remove EZ-BIOS and do the conversion with Partition Magic or a similar program.

That's my two cents.

I hope you find some of this to be useful.

Comments from other user's ... Woodman, PooBaa, khha4113, Teq?

Toey

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Pinocchio

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I think it's better for me to just go get a controller card instead of all this problems...aye
Do you have any suggestion for the card?
Which brand? Around hou much?

Thank you
 

Toejam31

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Western Digital has a <A HREF="http://store.westerndigital.com/product.asp?sku=1715834" target="_new">Promise Ultra100 TX2</A> controller card at their online store that will probably suit you just fine. $29.95.

Toey

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<font color=red>Second Rig:</font color=red> <A HREF="http://www.anandtech.com/mysystemrig.html?rigid=15942" target="_new"><font color=green>Toey's Dynamite DDR Duron</font color=green></A>
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