Executive Services or Retention?

Archived from groups: alt.cellular.sprintpcs (More info?)

Retention deals are hard (if not impossible) to get. I have tried for 3
accounts and 7 phone lines. They were quite ready to cancel my service. I
kept hanging up and calling back to another operator and no change.

scannell
cols. oh


"Steve W" <okapi@yahoo.com> wrote in message
news:f12cd3d1.0409010745.181e6c52@posting.google.com...
> Last Thursday night, I called Sprint on my phone about switching
> phones on my girlfriend's account (her old phone died, so wanted to
> switch the ESN / reprogram another phone I had). When the phone was
> programmed and working on her account, apparently my phone number got
> switched on my account to some new number. I didn't notice until
> Friday morning and it took until Monday afternoon to get my phone
> number back. Sprint had not informed me nor had we even discussed
> switching phone numbers on an account.
>
> That finally got resolved, oddly enough, I'm considering getting a new
> contract so I can try to get a new phone(s) and add my girlfriend onto
> my account. Since I had this horrible experience, would executive
> services or retention be the better group to discuss to get a better
> deal and more towards new phones. Considering I had this terrible
> experience, I could call up Exec Serv to get a credit, but would
> prefer to combine the bad experience story with a retention deal.
> Anyone had a similar situation?
>
> Thanks in advance,
> Steve