Cancelling service, but can't get a firm answer from sprint

Archived from groups: alt.cellular.sprintpcs (More info?)

Just switched over to Cingular today, but didn't have our Sprint
phones with us so couldn't do the number port at the time.

My billing cycle ends on the 12th, and I want to port and cancel with
Sprint before then, for obvious reasons.

Tried calling Sprint to get info on how to cancel the account and port
the number. The rep told me I needed to call Cingular (which makes
sense) to start the number port, but either could not or would not
answer my question as to whether that will actually cancel my account
with Sprint or not.

So, does the port cancel the account at the same time? Once the
number is ported and the service canceled, does Sprint still expect me
to pay the bill for next month's service?

--
Deb
8 answers Last reply
More about cancelling service firm answer sprint
  1. Archived from groups: alt.cellular.sprintpcs (More info?)

    abuse.catcher@att.net wrote:

    > Tried calling Sprint to get info on how to cancel the account and port
    > the number. The rep told me I needed to call Cingular (which makes
    > sense) to start the number port, but either could not or would not
    > answer my question as to whether that will actually cancel my account
    > with Sprint or not.
    >
    > So, does the port cancel the account at the same time? Once the
    > number is ported and the service canceled, does Sprint still expect me
    > to pay the bill for next month's service?

    Your Sprint CSR was absolutely right. The port is initiated by the NEW carrier.
    And yes, normally the account does automatically close once the port is
    completed. In my case I was able to time it perfectly - my Verizon account
    closed one day before they were to send me a new bill. :)

    If the port completes before the new bill comes out, you have nothing to worry
    about. If the new bill prints first, Sprint will probably expect you to at
    least pay a pro-rated amount, but if the port completes within a day or two of
    the new bill coming out, the amount should be small.

    Note: all of the cell carriers (except AT&T) use the same third-party service
    provider to expedite porting. It should happen quickly. Verizon got my porting
    request immediately as soon as the Sprint porting rep put it in the computer.
    If everything had gone smoothly my number would have been ported in four hours
    and would have been active on Sprint's network in another six. They actually
    gave Verizon an old billing address, so it took a little longer, but it was
    still a matter of hours once I corrected the information. There's no reason I
    can think of that your porting experience should be different with Cingular.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
  2. Archived from groups: alt.cellular.sprintpcs (More info?)

    On Sat, 02 Oct 2004 19:54:10 -0700, Steve Sobol <sjsobol@JustThe.net>
    wrote:

    >
    >Your Sprint CSR was absolutely right. The port is initiated by the NEW carrier.

    That I figured.

    >And yes, normally the account does automatically close once the port is
    >completed. In my case I was able to time it perfectly - my Verizon account

    That is what I'm trying to find out, does the account cancel.

    >
    >If the port completes before the new bill comes out, you have nothing to worry

    I've already received a bill for "next month", but expect the account
    to be closed before that period begins. Is Sprint going to expect me
    to pay for that period, even if I don't have service with them at that
    time?


    --
    Deb
  3. Archived from groups: alt.cellular.sprintpcs (More info?)

    abuse.catcher@att.net wrote:
    > I've already received a bill for "next month", but expect the account
    > to be closed before that period begins. Is Sprint going to expect me
    > to pay for that period, even if I don't have service with them at that
    > time?

    Well, if you've received a bill, the new billing cycle has already begun.

    I was fortunate; my Verizon contract ended 6/17 and the new bills were
    generated on the 21st of the month, and I was able to get the port completed by
    the morning of the 20th. (Talk about good timing!) Most people will not be that
    lucky.

    I'd expect that you'd be pro-rated. It's not any different than if you'd just
    outright cancelled, as far as billing is concerned.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
  4. Archived from groups: alt.cellular.sprintpcs (More info?)

    The bill you received is for the current month, you are always billed a
    month in advance, so as long as your phone is in service you will be
    charged.


    <abuse.catcher@att.net> wrote in message
    news:vgpvl0p93e8n5q3114h7me18ph7aob53r3@4ax.com...
    > On Sat, 02 Oct 2004 19:54:10 -0700, Steve Sobol <sjsobol@JustThe.net>
    > wrote:
    >
    >>
    >>Your Sprint CSR was absolutely right. The port is initiated by the NEW
    >>carrier.
    >
    > That I figured.
    >
    >>And yes, normally the account does automatically close once the port is
    >>completed. In my case I was able to time it perfectly - my Verizon account
    >
    > That is what I'm trying to find out, does the account cancel.
    >
    >>
    >>If the port completes before the new bill comes out, you have nothing to
    >>worry
    >
    > I've already received a bill for "next month", but expect the account
    > to be closed before that period begins. Is Sprint going to expect me
    > to pay for that period, even if I don't have service with them at that
    > time?
    >
    >
    > --
    > Deb
  5. Archived from groups: alt.cellular.sprintpcs (More info?)

    abuse.catcher@att.net wrote in news:0fnul05h5i51ravtb8t92iscln2prnlek0@
    4ax.com:

    > Just switched over to Cingular today, but didn't have our Sprint
    > phones with us so couldn't do the number port at the time.
    >
    > Tried calling Sprint to get info on how to cancel the account and port
    > the number.

    Screw Sprint, you don't have to tell them squat. I switched to Nextel,
    had my number ported that day and to hell with Sprint. They'll find out.
    Your account with them is cancelled when your number is ported.
  6. Archived from groups: alt.cellular.sprintpcs (More info?)

    On Sun, 03 Oct 2004 12:32:00 GMT, "let_it_ride" <vzeegk9p@verizon.net>
    wrote:

    >The bill you received is for the current month, you are always billed a
    >month in advance, so as long as your phone is in service you will be
    >charged.

    I received a bill that is due on the 9th or 10th. For that fee, am I
    paying the base service for the period that started in August (which
    would not be in advance) or for the period that starts on the 12th of
    this month?

    Example,my local phone service is billed one month in advance, when I
    canceled the second line a few months ago, the bill we had already
    received was no longer valid for that line, the telco said to not pay
    it, since we were cancelling that month's service.

    So, for the bill due on September 9 for the base charges (no overages
    on that bill), is that for the billing period of August 12 thorough
    September 11, or from September through October? If the latter, then
    that would be billing in arrears.


    >
    >
    ><abuse.catcher@att.net> wrote in message
    >news:vgpvl0p93e8n5q3114h7me18ph7aob53r3@4ax.com...
    >> On Sat, 02 Oct 2004 19:54:10 -0700, Steve Sobol <sjsobol@JustThe.net>
    >> wrote:
    >>
    >>>
    >>>Your Sprint CSR was absolutely right. The port is initiated by the NEW
    >>>carrier.
    >>
    >> That I figured.
    >>
    >>>And yes, normally the account does automatically close once the port is
    >>>completed. In my case I was able to time it perfectly - my Verizon account
    >>
    >> That is what I'm trying to find out, does the account cancel.
    >>
    >>>
    >>>If the port completes before the new bill comes out, you have nothing to
    >>>worry
    >>
    >> I've already received a bill for "next month", but expect the account
    >> to be closed before that period begins. Is Sprint going to expect me
    >> to pay for that period, even if I don't have service with them at that
    >> time?
    >>
    >>
    >> --
    >> Deb
    >

    --
    Deb
  7. Archived from groups: alt.cellular.sprintpcs (More info?)

    On Sun, 03 Oct 2004 08:55:10 -0700, Steve Sobol <sjsobol@JustThe.net>
    wrote:

    Ok, the heat at the stadium has had its effect. I meant was the bill
    generated for the service from September 12 through Oct 11, or from
    October 12 through November?

    Is it in advance or arrears?


    --
    Deb
  8. Archived from groups: alt.cellular.sprintpcs (More info?)

    abuse.catcher@att.net wrote:
    > On Sun, 03 Oct 2004 08:55:10 -0700, Steve Sobol <sjsobol@JustThe.net>
    > wrote:
    >
    > Ok, the heat at the stadium has had its effect. I meant was the bill
    > generated for the service from September 12 through Oct 11, or from
    > October 12 through November?
    >
    > Is it in advance or arrears?

    Monthly fees are always billed in advance by the cell carriers; same with
    landlines. Fees where it can't be pre-determined what you're paying (like
    long-distance fees on a landline or roaming charges and overages on a cell) are
    billed in arrears.


    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.
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