Well, I have written out my problem a ton of times so hopefully no one will mind if I send a clip of an e-mail. Bascially I'm working with a maxtor 80 gig hd, 2mb cache, model number 6y080L0. Here is my problem:
E-mail to maxtor:
"I recently purchased a maxtor HD (6y080L0) but it looks like there might be a problem with it, but I'm not quite sure. Here is the situation. I used the norton systemworks feature speed disk to defrag my HD. It kept running into an error however in a certain place on the HD (in the middle of my 40 gig partition), and said that it could run norton disk doctor to correct it. So I ran disk doctor to fix it, and diskdoctor said that it found areas of the HD that it couldn't read and converted the area (about half a meg) into a bad sector. Now, I just purchased the HD so it having a bad sector seemed quite odd, especially since I have worked with many HDs before and never had a bad sector. So I decided to check it out with partition magic. Partition magic could not find any errors, and when I used the advanced feature that checks to see if bad partitions are actually usable, it converted the bad partition back into a good one. However, running speed disk again resulted in the same error in the same spot, although I did not convert it back into a bad sector. Partition magic also told me that newer HDs are designed especially not to have bad sectors and to replace the HD if there is a bad sector. I decided to do a few tests and to see if the HD really did need to be returned. First, I ran the "advanced test" and "burn in" test with powermax and both tests certified it as "error free". Partition magic suggested running a surface test with scandisk to see if there were bad sectors so that's what I did. It too came up with no errors. So now I am quite confused as what to do. Are there any other tests that I could run that would tell me if I do infact have a faulty drive? It seems strange that only norton would find any errors on it. I would greatly appreciate any help, and I really don't want to have to return the HD if possible, but if it is in fact faulty then I don't really have a choice. Knowing whether it is in fact faulty or not is my main issue, so any help you can give me would be great. Thank you for your time."
They recommended that I did a low level format, so that's what I did and I still recieved the error. They asked me to call the tech line and I did, and it was concluded that the drive was fautly. I mailed the HD back, and got a new one yesterday. All I did was partition the HD, install windows, then install norton and once again the got the same error but with a different number for the cluster. Could it be something is wrong with norton? Do you know any other ways to test a HD besides powermax and scandisk?
That ends the e-mail I sent my friend. Any feedback would be greatly appreciated. Thank you for your time.
-calimer
E-mail to maxtor:
"I recently purchased a maxtor HD (6y080L0) but it looks like there might be a problem with it, but I'm not quite sure. Here is the situation. I used the norton systemworks feature speed disk to defrag my HD. It kept running into an error however in a certain place on the HD (in the middle of my 40 gig partition), and said that it could run norton disk doctor to correct it. So I ran disk doctor to fix it, and diskdoctor said that it found areas of the HD that it couldn't read and converted the area (about half a meg) into a bad sector. Now, I just purchased the HD so it having a bad sector seemed quite odd, especially since I have worked with many HDs before and never had a bad sector. So I decided to check it out with partition magic. Partition magic could not find any errors, and when I used the advanced feature that checks to see if bad partitions are actually usable, it converted the bad partition back into a good one. However, running speed disk again resulted in the same error in the same spot, although I did not convert it back into a bad sector. Partition magic also told me that newer HDs are designed especially not to have bad sectors and to replace the HD if there is a bad sector. I decided to do a few tests and to see if the HD really did need to be returned. First, I ran the "advanced test" and "burn in" test with powermax and both tests certified it as "error free". Partition magic suggested running a surface test with scandisk to see if there were bad sectors so that's what I did. It too came up with no errors. So now I am quite confused as what to do. Are there any other tests that I could run that would tell me if I do infact have a faulty drive? It seems strange that only norton would find any errors on it. I would greatly appreciate any help, and I really don't want to have to return the HD if possible, but if it is in fact faulty then I don't really have a choice. Knowing whether it is in fact faulty or not is my main issue, so any help you can give me would be great. Thank you for your time."
They recommended that I did a low level format, so that's what I did and I still recieved the error. They asked me to call the tech line and I did, and it was concluded that the drive was fautly. I mailed the HD back, and got a new one yesterday. All I did was partition the HD, install windows, then install norton and once again the got the same error but with a different number for the cluster. Could it be something is wrong with norton? Do you know any other ways to test a HD besides powermax and scandisk?
That ends the e-mail I sent my friend. Any feedback would be greatly appreciated. Thank you for your time.
-calimer