UPDATE: Sprint reneges on written offer

Archived from groups: alt.cellular.sprintpcs (More info?)

"Bob Igel" <rigel@hotpop.com> wrote in message
news:Xr2ad.13928$gs1.9118@newsread2.news.atl.earthlink.net...
>I posted my original message last week about Sprint's decision not to honor
> an offer made to me by a retention rep, to wit:
>
> 3 lines
> 1100 min.
> Unl. N/W at 7 p.m.
> Unl. PCS-to-PCS
> 2 year contract
> $85.50 (including 5 pct. discount )
>
> A second retention rep I called told me that Sprint "could not" honor the
> deal, and that the original retention rep had "made a mistake." I asked
> for
> a supervisor, who told me the same thing: Sprint would not honor the
> agreement I had been offered --even though it had been detailed in the
> rep's
> tracking system. ("There is no way that we could do that," the retention
> supervisor told me. When I told her that she was in danger of losing a
> customer of 5-years and the possibility of 3 lines, she said "I understand
> why you are leaving..." )
>
> I was prepared to sign with T-Mobile, when I called the SPCS retention
> department to give them one more chance. I hit paydirt. A very nice rep
> told
> me "let's see what we can work out." He said that he, indeed, COULD honor
> the deal --so he did.
>
> As many others have noted on this board, it pays to keep calling. Sooner
> or
> later, you'll likely get the answer you seek.
>
>

Congrats on the results of your persistence. I think their sales managers
must have started out as car saleman because their tactics are very similar.
I.e. No, no, no, no way, absolutely not, never gonna happen, not a chance,
no, NO, no, let's see, maybe, hmm, well, why not, ok!

--
Kovie
kovie@earthlink.netizen