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Problems with the RL-7300 / SCP-7300

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November 13, 2004 1:30:29 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

My RL-2000 died after only 9 months, SPCS no longer has this phone
(depending on what department you talk to), so they shipped me a
RL-7300. Nice little phone, but it has major problems with the signal
reception. When I first noticed it, I called SPCS and they gave me the
run around, but finally decided that it was the phone. A few days later
I received a new 7300. Well the second is just as bad as the first.

I have had SPCS for over six years and never had a problem inside my
home, I also have another RL-2000 in the house that gets full signal, as
well as a connection card. Visitors with SPCS seem to get full signal,
but the 7300 has no bars showing.

Sprint tried to blame it on Sanyo, but when I called them, their reply
was that they only build what Sprint approves. They are now going to
send me a Sanyo 8200, but from what I read that's not much better.

Anyone else having problems with the 7300?

More about : problems 7300 scp 7300

Anonymous
December 4, 2004 3:45:54 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

jr <jr@home.com> wrote in message news:<9Qald.3381$Mg.3212@twister.nyroc.rr.com>...
> My RL-2000 died after only 9 months, SPCS no longer has this phone
> (depending on what department you talk to), so they shipped me a
> RL-7300. Nice little phone, but it has major problems with the signal
> reception. When I first noticed it, I called SPCS and they gave me the
> run around, but finally decided that it was the phone. A few days later
> I received a new 7300. Well the second is just as bad as the first.
>
> I have had SPCS for over six years and never had a problem inside my
> home, I also have another RL-2000 in the house that gets full signal, as
> well as a connection card. Visitors with SPCS seem to get full signal,
> but the 7300 has no bars showing.
>
> Sprint tried to blame it on Sanyo, but when I called them, their reply
> was that they only build what Sprint approves. They are now going to
> send me a Sanyo 8200, but from what I read that's not much better.
>
> Anyone else having problems with the 7300?

Mine (7300) gets a signal as good or better than the previous sprint
phones I have had (motorola startac, Samsung i300 Kyocera 6035) in the
same area. Sounds like a strange one...
Anonymous
December 5, 2004 12:11:04 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

What is the warrantee on the sprint phones? I currently have recpetion
problems with my vm 4050 and dealing with Sprint is gonna send my blood
pressure up. The phone is less than a year old.


--
mykeowl
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Anonymous
December 5, 2004 4:50:46 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"mykeowl" <mykeowl.1grcyb@WiFi-Forum_dot_com> wrote in message
news:mykeowl.1grcyb@WiFi-Forum_dot_com...
>
> What is the warrantee on the sprint phones?

1 year.

I currently have recpetion
> problems with my vm 4050 and dealing with Sprint is gonna send my blood
> pressure up. The phone is less than a year old.

What do you mean reception problems? Are you experiencing reduced coverage,
where you had good coverage before? Is your phone up to date with the most
recent firmware & PRL updates? You can check @
http://www.sprintpcsinfo.com/modules.php?name=Content&p...

If your phone is up to date, and you are still experiencing problems, then
take your phone down to the SPCS store, talk to the technician,explain the
problems you've recently experienced in the problem areas and ask to get
your phone tested. If they find something wrong and it's less than a year
old, they will be able to replace it with another handset.

Bob
Anonymous
December 5, 2004 7:11:39 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

MY phone has the latest firmware.

The problem i'm experiencing is, the other party can hear me fine but i
have problems hearing them. The reception is choppy and at times sound
like they are under water. I have 2 other phones in my plan that works
fine from the same location talking to the same parties, so i know it's
not the service or the other party's phone.
I'm gonna take it in to Sprint on Mon.


--
mykeowl
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December 5, 2004 7:34:44 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

> Are you experiencing reduced coverage,
> where you had good coverage before?

Not to butt in, but I am experiencing this right now. Dropping calls and
getting NO service or going to
roaming where it was full digitial SIX years ago.

> Is your phone up to date with the most

Yes.I Have a sanyo 7300 for argument sake

> If your phone is up to date, and you are still experiencing problems, then
> take your phone down to the SPCS store, talk to the technician,explain the
> problems you've recently experienced in the problem areas and ask to get
> your phone tested. If they find something wrong and it's less than a year
> old, they will be able to replace it with another handset.

Did this. Tech says nothing wrong with the phone. He has no idea why I am
having problems.
I use to like sprint, but now I go out of my way to keep co-workers and
family from going to sprint.
Anonymous
December 5, 2004 8:21:40 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Thunder i'm with you. I'v been with Sprint a lot of years and have been
down this road before. I have been a technician for the largest
reproduction company in the world for over 26 yrs, so i understand that
things break, and i accept that. But coming from someone whose job it
is to deliver the highest quality in customer service everyday to my
customers, i cannot accept the poor service i get from Sprint. I can't
speak for the rest of the nation, but in my area the service centers is
deplorable.


--
mykeowl
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Anonymous
December 5, 2004 9:05:16 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

I just had a major run in with Sprint over this phone. My RL-2000 died
and was covered under warranty. Sadly they no longer make the RL-2000,
so I was given a RL-7300 as a replacement.

From day one I had reception problems in my home. I have been with
Sprint for over seven years and never had a problem with reception in my
home. When I called Sprint I was told I had to take it to my local
store, when I did I was informed that they couldn't do anything unless
they could "replicate" the problem. So I offered to take the tech home
to my house, as that is where the problem was, he declined.

I called customer service back and again I was told to take it to the
store. Now I was starting to get my Iris up and told them no more trips
to the store. The problem was with the phone.

What Sprint didn't hear, and I told them several times was that I still
have a RL-2000 in the house, and it was getting full signal, no dropped
calls. So when they tried to give me some more run around, I just said
cancel all four phones on the account, needless to say when they put me
through to retention I was sent another phone.

New phone arrived and same problem, called back and they sent me a
PM-8200, same problem.

Well after three weeks of fighting, enough was enough. I called and
said cancel the account, I didn't have time to field test phones for
Sprint. They wanted to give it one more try and offered a few
accessories to try again.

A few days later I received a VM-4500. Bang full signal!!!! I had all
four phone and only the RL-2000 and the VM-4500 had full signal.

All the phones were Sanyo, so I gave them a call. Talked about a
prepared statement. I was told "we only manufacture phone who's
specifications are approved by Sprint. If there is some type of design
problem it's a design approved by Sprint.

Bottom line is not all phones are the same. I doubt that I had three
bad phones in a row. All phones were brand new, not refurbished. All
were Sanyo. I had two 7300's that just didn't work in my house, while
other Sanyo's did.

I would say that there is some kind of design issue with the 7300.





mykeowl wrote:
> Thunder i'm with you. I'v been with Sprint a lot of years and have been
> down this road before. I have been a technician for the largest
> reproduction company in the world for over 26 yrs, so i understand that
> things break, and i accept that. But coming from someone whose job it
> is to deliver the highest quality in customer service everyday to my
> customers, i cannot accept the poor service i get from Sprint. I can't
> speak for the rest of the nation, but in my area the service centers is
> deplorable.
>
>
December 5, 2004 9:55:43 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"mykeowl" <mykeowl.1gswyy@WiFi-Forum_dot_com> wrote in message
news:mykeowl.1gswyy@WiFi-Forum_dot_com...
>
> Thunder i'm with you. I'v been with Sprint a lot of years and have been
> down this road before. I have been a technician for the largest
> reproduction company in the world for over 26 yrs, so i understand that
> things break, and i accept that. But coming from someone whose job it
> is to deliver the highest quality in customer service everyday to my
> customers, i cannot accept the poor service i get from Sprint. I can't
> speak for the rest of the nation, but in my area the service centers is
> deplorable.
>

I'm real close to canceling the sprint service. I live in Cincinnati, OH and
each of the sprint stores point fingers at the other stores in the area as
bad. I am on a retention deal of 1000 anytime (national) and of course
unlimited nights and weekends.. I do get over $5 month taken off of my bill
every month for dropped calls (*2 option). I am debating between cingular or
verizon.
Anonymous
December 5, 2004 10:09:34 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

I had a simelar problem a couple of years ago with another phone.
Customer service sent me to the sprint store, they sent me back to
customer service, back and forth back and forth like a dam yo-yo. It
wasn't until i threathened to cancel that they resolved the problem by
sending me a new phone. They then tried to get me to charge the new
phone on my credit card and said they would credit me when i returned
the old phone.
I told them to "go to hell", charge my account and then credit the
account when they received the phone, which they finally did. During
the process they would switch me from one rep to another, sometimes
cutting me off and i would have to call back, get some new rep, and
explain the whole thing all over again.
I can't wait for my new adventure when i take my phone in tomorrow
morning.


--
mykeowl
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