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Unhappy new Sprint customer...

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Anonymous
December 18, 2004 2:33:48 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

I received my new phones (two) tonight. They were supposed to already be
activated, and working, when I received them. They were not working. I
then attempted to activate them, but they said they were already activated.
I called Sprint, and they determined that my Nextel account could not be
ported, because I had a lock on the number. Why didn't they ask me this
when I set everything up? Long story short, I had Nextel un-lock the
numbers, so they could be ported over to Sprint. That was successful. Then
they told me the phones would not work until Tuesday, 12/21! When I placed
the order, they told me I could start using them immediately, even while the
Nextel account was still active. This evening, they said I could use the
Sprint's for outbound calls only, and receive calls on the Nextel, until
12/21. Well, that doesn't even work. Does all this sound normal?

Thanks in advance.

Bill Crocker
Anonymous
December 18, 2004 7:40:04 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Bill Crocker" <wcrocker007@comcast.net> wrote in
news:GoOdnSzn5oK0Ll7cRVn-2Q@comcast.com:

> Well, that doesn't even work. Does all
> this sound normal?

What's normal is that sales people will lie through their frickin' teeth
in order to make a sale.
Anonymous
December 18, 2004 1:35:01 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

First off it isn't normal, I ported my nextel a year ago and it took 3 hours
to start working on my phone. Thing is with portiing, it's not an exact
science that works right all the time, what does. I would call customer
service and voice your disappointment and see what they can do. I've been
with every provider and have stories from all, but I've learned that
sometimes you have a good sales person sometimes you don't. The number
locked part they wouldn't ask about because most people don't have it
locked, it's something you probably should have looked into before porting.

Capt.

"Neon Knight" <venusbase@gmail.com> wrote in message
news:Xns95C32F7BFF93419knightofneon20@216.196.97.136...
> "Bill Crocker" <wcrocker007@comcast.net> wrote in
> news:GoOdnSzn5oK0Ll7cRVn-2Q@comcast.com:
>
>> Well, that doesn't even work. Does all
>> this sound normal?
>
> What's normal is that sales people will lie through their frickin' teeth
> in order to make a sale.
Related resources
Anonymous
December 18, 2004 3:00:45 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

I had asked, when placing my order, if there was anything I needed to
do...did I need to contact Nextel, to get them to transfer the number, or
turned off, etc. Sprint told me no, it wasn't necessary, they handle
everything. Sprint has acknowledged that the lock has been removed, as of
last night, and everything should be fine. However, when attempting to make
a call, I get a recording, that my account is not validated. Sometimes, it
wants to roam, even though I have a strong local signal. When I called
Sprint back, and explained this, she told me that she would submit a request
to tech support, and someone would call me. No response.

That being said, even if I have to wait until Monday morning, to get this
resolved, why can't they do it in three hours, like they did yours? Why are
they telling me my phones won't be working until Tuesday?

I don't have a "home" phone. I rely on my mobile phone 100%. This was
something I could do with confidence, using Nextel. I guess I'm due for a
reality check, using Sprint.

My calls for help are being routed to people you can't understand, due to a
language barrier, static, echo's, delays, dropouts, etc. (even when calling
them from a land-line)

Bill Crocker


"Capn" <capn@charter.net> wrote in message
news:01Zwd.9750$Wf3.5878@fe04.lga...
> First off it isn't normal, I ported my nextel a year ago and it took 3
> hours to start working on my phone. Thing is with portiing, it's not an
> exact science that works right all the time, what does. I would call
> customer service and voice your disappointment and see what they can do.
> I've been with every provider and have stories from all, but I've learned
> that sometimes you have a good sales person sometimes you don't. The
> number locked part they wouldn't ask about because most people don't have
> it locked, it's something you probably should have looked into before
> porting.
>
> Capt.
>
> "Neon Knight" <venusbase@gmail.com> wrote in message
> news:Xns95C32F7BFF93419knightofneon20@216.196.97.136...
>> "Bill Crocker" <wcrocker007@comcast.net> wrote in
>> news:GoOdnSzn5oK0Ll7cRVn-2Q@comcast.com:
>>
>>> Well, that doesn't even work. Does all
>>> this sound normal?
>>
>> What's normal is that sales people will lie through their frickin' teeth
>> in order to make a sale.
>
>
Anonymous
December 18, 2004 4:16:07 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

I ported my number from Sprint to Nextel back in June and ported back to
Sprint in October. The Sprint to Nextel took less than a day, the Nextel to
Sprint on the other hand took about a week. Nextel locks their numbers
without telling their customers to prevent unauthorized porting'. Why? Who
the f**k knows. I've had the worst cellular experience of my life when I was
with Nextel for the four months I was there. I will NEVER... EVER go back to
them and if anyone asks me I'll tell them the same thing. I would write off
most of the issues you have with this port to starting out with Nextel but
that's my opinion.

"Bill Crocker" <wcrocker007@comcast.net> wrote in message
news:05ydnS_9y8-n_1ncRVn-tg@comcast.com...
> I had asked, when placing my order, if there was anything I needed to
> do...did I need to contact Nextel, to get them to transfer the number, or
> turned off, etc. Sprint told me no, it wasn't necessary, they handle
> everything. Sprint has acknowledged that the lock has been removed, as of
> last night, and everything should be fine. However, when attempting to
make
> a call, I get a recording, that my account is not validated. Sometimes,
it
> wants to roam, even though I have a strong local signal. When I called
> Sprint back, and explained this, she told me that she would submit a
request
> to tech support, and someone would call me. No response.
>
> That being said, even if I have to wait until Monday morning, to get this
> resolved, why can't they do it in three hours, like they did yours? Why
are
> they telling me my phones won't be working until Tuesday?
>
> I don't have a "home" phone. I rely on my mobile phone 100%. This was
> something I could do with confidence, using Nextel. I guess I'm due for a
> reality check, using Sprint.
>
> My calls for help are being routed to people you can't understand, due to
a
> language barrier, static, echo's, delays, dropouts, etc. (even when
calling
> them from a land-line)
>
> Bill Crocker
>
>
> "Capn" <capn@charter.net> wrote in message
> news:01Zwd.9750$Wf3.5878@fe04.lga...
> > First off it isn't normal, I ported my nextel a year ago and it took 3
> > hours to start working on my phone. Thing is with portiing, it's not an
> > exact science that works right all the time, what does. I would call
> > customer service and voice your disappointment and see what they can do.
> > I've been with every provider and have stories from all, but I've
learned
> > that sometimes you have a good sales person sometimes you don't. The
> > number locked part they wouldn't ask about because most people don't
have
> > it locked, it's something you probably should have looked into before
> > porting.
> >
> > Capt.
> >
> > "Neon Knight" <venusbase@gmail.com> wrote in message
> > news:Xns95C32F7BFF93419knightofneon20@216.196.97.136...
> >> "Bill Crocker" <wcrocker007@comcast.net> wrote in
> >> news:GoOdnSzn5oK0Ll7cRVn-2Q@comcast.com:
> >>
> >>> Well, that doesn't even work. Does all
> >>> this sound normal?
> >>
> >> What's normal is that sales people will lie through their frickin'
teeth
> >> in order to make a sale.
> >
> >
>
>
Anonymous
December 18, 2004 4:16:08 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Scooterflex wrote:
> I ported my number from Sprint to Nextel back in June and ported back to
> Sprint in October.

I ported my number from Verizon to Sprint in June. The porting specialist at
Sprint said the request went into VZ's system as soon as he entered it, and the
turnaround was about four hours. That was actually confirmed by someone in a
similar role at VZ.

Two problems prevented the port from happening within four hours:

1. I live in Apple Valley CA but when I moved out here I had a Victorville
address since we lived with my mother-in-law for a month before we found a
house. Sprint and Verizon both got my new address but for some reason, Sprint
still had the old address and used it for the port, and the port failed because
Verizon had my new address and the account info has to match at both the old
and new carriers for the port to work. Sprint had the old address in their
computer even though they'd been sending bills to my new address for months.

That was Sprint's fault.

2. Verizon didn't release the account because they weren't given the account
password or the last four digits of my SSN.

That wasn't Sprint's fault, but the porting specialists should have enough
experience to know to ask if the account being ported from is password protected.

So, I called back later in the day after the four hours had passed, and found
out what the problems were, and corrected them. My number ported over the next
day. Not a dealbreaker, but somewhat annoying, and there are probably some
things they can change to make the porting process go more smoothly in the future.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / sjsobol@JustThe.net
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.
Anonymous
December 18, 2004 5:15:25 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

That's not what happened in my case. I was the one that put the number lock
on my Nextel account. Sprint failed to inform me that was the hold-up.
When I contacted Nextel, I had the block removed immediately, while I was
on-line with them. Ten minutes later, I called Sprint, to inform them, and
they acknowledged the block had been removed. So there were no issues with
Nextel.

Bill Crocker

"Scooterflex" <scooterflex@yahoo.com> wrote in message
news:1103393768.55e04b9f1977022f1db15da690d95191@teranews...
>I ported my number from Sprint to Nextel back in June and ported back to
> Sprint in October. The Sprint to Nextel took less than a day, the Nextel
> to
> Sprint on the other hand took about a week. Nextel locks their numbers
> without telling their customers to prevent unauthorized porting'. Why? Who
> the f**k knows. I've had the worst cellular experience of my life when I
> was
> with Nextel for the four months I was there. I will NEVER... EVER go back
> to
> them and if anyone asks me I'll tell them the same thing. I would write
> off
> most of the issues you have with this port to starting out with Nextel but
> that's my opinion.
>
> "Bill Crocker" <wcrocker007@comcast.net> wrote in message
> news:05ydnS_9y8-n_1ncRVn-tg@comcast.com...
>> I had asked, when placing my order, if there was anything I needed to
>> do...did I need to contact Nextel, to get them to transfer the number, or
>> turned off, etc. Sprint told me no, it wasn't necessary, they handle
>> everything. Sprint has acknowledged that the lock has been removed, as
>> of
>> last night, and everything should be fine. However, when attempting to
> make
>> a call, I get a recording, that my account is not validated. Sometimes,
> it
>> wants to roam, even though I have a strong local signal. When I called
>> Sprint back, and explained this, she told me that she would submit a
> request
>> to tech support, and someone would call me. No response.
>>
>> That being said, even if I have to wait until Monday morning, to get this
>> resolved, why can't they do it in three hours, like they did yours? Why
> are
>> they telling me my phones won't be working until Tuesday?
>>
>> I don't have a "home" phone. I rely on my mobile phone 100%. This was
>> something I could do with confidence, using Nextel. I guess I'm due for
>> a
>> reality check, using Sprint.
>>
>> My calls for help are being routed to people you can't understand, due to
> a
>> language barrier, static, echo's, delays, dropouts, etc. (even when
> calling
>> them from a land-line)
>>
>> Bill Crocker
>>
>>
>> "Capn" <capn@charter.net> wrote in message
>> news:01Zwd.9750$Wf3.5878@fe04.lga...
>> > First off it isn't normal, I ported my nextel a year ago and it took 3
>> > hours to start working on my phone. Thing is with portiing, it's not an
>> > exact science that works right all the time, what does. I would call
>> > customer service and voice your disappointment and see what they can
>> > do.
>> > I've been with every provider and have stories from all, but I've
> learned
>> > that sometimes you have a good sales person sometimes you don't. The
>> > number locked part they wouldn't ask about because most people don't
> have
>> > it locked, it's something you probably should have looked into before
>> > porting.
>> >
>> > Capt.
>> >
>> > "Neon Knight" <venusbase@gmail.com> wrote in message
>> > news:Xns95C32F7BFF93419knightofneon20@216.196.97.136...
>> >> "Bill Crocker" <wcrocker007@comcast.net> wrote in
>> >> news:GoOdnSzn5oK0Ll7cRVn-2Q@comcast.com:
>> >>
>> >>> Well, that doesn't even work. Does all
>> >>> this sound normal?
>> >>
>> >> What's normal is that sales people will lie through their frickin'
> teeth
>> >> in order to make a sale.
>> >
>> >
>>
>>
>
>
Anonymous
December 18, 2004 5:21:13 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

End of story. I cancelled my new Sprint accounts for the wife, and myself.
I have re-instated service with Nextel, which I understand will be available
for about a year, still.

When attempting to resolve all the problems I was having with Sprint, all
they could say was, "I apologize for the problems you're experiencing, and
I'm really sorry. Do you have any other questions, or is there anything
else Sprint can do for you today?" I think if I would have told her it was
snowing here in Michigan, she would have responded exactly the same. When I
finally told her I wanted to cancel my accounts, and stop doing business
with Sprint, she hung up on me! I guess she understood that request, I just
didn't expect such fast service! Sprint, LOL!!! Too bad they're going to
destroy the professional, reliable, service that Nextel has built their
business on.

Bill Crocker


"Bill Crocker" <wcrocker007@comcast.net> wrote in message
news:GoOdnSzn5oK0Ll7cRVn-2Q@comcast.com...
>I received my new phones (two) tonight. They were supposed to already be
>activated, and working, when I received them. They were not working. I
>then attempted to activate them, but they said they were already activated.
>I called Sprint, and they determined that my Nextel account could not be
>ported, because I had a lock on the number. Why didn't they ask me this
>when I set everything up? Long story short, I had Nextel un-lock the
>numbers, so they could be ported over to Sprint. That was successful.
>Then they told me the phones would not work until Tuesday, 12/21! When I
>placed the order, they told me I could start using them immediately, even
>while the Nextel account was still active. This evening, they said I could
>use the Sprint's for outbound calls only, and receive calls on the Nextel,
>until 12/21. Well, that doesn't even work. Does all this sound normal?
>
> Thanks in advance.
>
> Bill Crocker
>
December 18, 2004 10:34:15 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Just out of curiosity - what is meant by "number lock"? What are the
advantages/disadvantages of one? How would you go about putting one on
your phone?

Thanks


On Sat, 18 Dec 2004 14:15:25 -0500, "Bill Crocker"
<wcrocker007@comcast.net> wrote:

>That's not what happened in my case. I was the one that put the number lock
>on my Nextel account. Sprint failed to inform me that was the hold-up.
>When I contacted Nextel, I had the block removed immediately, while I was
>on-line with them. Ten minutes later, I called Sprint, to inform them, and
>they acknowledged the block had been removed. So there were no issues with
>Nextel.
>
>Bill Crocker
>
>"Scooterflex" <scooterflex@yahoo.com> wrote in message
>news:1103393768.55e04b9f1977022f1db15da690d95191@teranews...
>>I ported my number from Sprint to Nextel back in June and ported back to
>> Sprint in October. The Sprint to Nextel took less than a day, the Nextel
>> to
>> Sprint on the other hand took about a week. Nextel locks their numbers
>> without telling their customers to prevent unauthorized porting'. Why? Who
>> the f**k knows. I've had the worst cellular experience of my life when I
>> was
>> with Nextel for the four months I was there. I will NEVER... EVER go back
>> to
>> them and if anyone asks me I'll tell them the same thing. I would write
>> off
>> most of the issues you have with this port to starting out with Nextel but
>> that's my opinion.
>>
>> "Bill Crocker" <wcrocker007@comcast.net> wrote in message
>> news:05ydnS_9y8-n_1ncRVn-tg@comcast.com...
>>> I had asked, when placing my order, if there was anything I needed to
>>> do...did I need to contact Nextel, to get them to transfer the number, or
>>> turned off, etc. Sprint told me no, it wasn't necessary, they handle
>>> everything. Sprint has acknowledged that the lock has been removed, as
>>> of
>>> last night, and everything should be fine. However, when attempting to
>> make
>>> a call, I get a recording, that my account is not validated. Sometimes,
>> it
>>> wants to roam, even though I have a strong local signal. When I called
>>> Sprint back, and explained this, she told me that she would submit a
>> request
>>> to tech support, and someone would call me. No response.
>>>
>>> That being said, even if I have to wait until Monday morning, to get this
>>> resolved, why can't they do it in three hours, like they did yours? Why
>> are
>>> they telling me my phones won't be working until Tuesday?
>>>
>>> I don't have a "home" phone. I rely on my mobile phone 100%. This was
>>> something I could do with confidence, using Nextel. I guess I'm due for
>>> a
>>> reality check, using Sprint.
>>>
>>> My calls for help are being routed to people you can't understand, due to
>> a
>>> language barrier, static, echo's, delays, dropouts, etc. (even when
>> calling
>>> them from a land-line)
>>>
>>> Bill Crocker
>>>
>>>
>>> "Capn" <capn@charter.net> wrote in message
>>> news:01Zwd.9750$Wf3.5878@fe04.lga...
>>> > First off it isn't normal, I ported my nextel a year ago and it took 3
>>> > hours to start working on my phone. Thing is with portiing, it's not an
>>> > exact science that works right all the time, what does. I would call
>>> > customer service and voice your disappointment and see what they can
>>> > do.
>>> > I've been with every provider and have stories from all, but I've
>> learned
>>> > that sometimes you have a good sales person sometimes you don't. The
>>> > number locked part they wouldn't ask about because most people don't
>> have
>>> > it locked, it's something you probably should have looked into before
>>> > porting.
>>> >
>>> > Capt.
>>> >
>>> > "Neon Knight" <venusbase@gmail.com> wrote in message
>>> > news:Xns95C32F7BFF93419knightofneon20@216.196.97.136...
>>> >> "Bill Crocker" <wcrocker007@comcast.net> wrote in
>>> >> news:GoOdnSzn5oK0Ll7cRVn-2Q@comcast.com:
>>> >>
>>> >>> Well, that doesn't even work. Does all
>>> >>> this sound normal?
>>> >>
>>> >> What's normal is that sales people will lie through their frickin'
>> teeth
>>> >> in order to make a sale.
>>> >
>>> >
>>>
>>>
>>
>>
>
Anonymous
December 18, 2004 10:34:16 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Mark <tigerfan@neo.rr.com> wrote in
news:6029s0h18rk2fgkn8os13obq2o6l52vs6c@4ax.com:

> Just out of curiosity - what is meant by "number lock"?

It prevents your number from being ported. For instance, say someone
goes to port their phone number, their number is one number different
than yours. The guy entering the data fat fingers the number and
accidentally ports your number instead of the one that he was supposed
to. If you have a lock on your number, it can't be ported until you
"unlock" it. If you don't have a lock, your phone just got ported by
mistake. Sure they can fix it but how long and how much hassle will it
be?
Anonymous
December 19, 2004 4:58:27 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <Zq2dnUrxhvS7HlncRVn-hQ@comcast.com>, Bill
Crockerwcrocker007@comcast.net says...
> Too bad they're going to
> destroy the professional, reliable, service that Nextel has built their
> business on.
>
>

That's an interesting leap of faith. And your basis for
what they are going to do to Nextel is...?

Did you know the two companies intend to continue operating
independently?

--
RØß
O/Siris
-+-
**A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.**
-Thomas Paine. The Rights of Man. 1792-
Anonymous
December 19, 2004 4:58:28 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

Nextel recently lost the battle with the FCC, regarding their interference
problem with public safety communications (particularly police, and fire).
They have been given an order by the FCC, to completely change their
operating frequency within a designated period of time (not sure how long
that is). As you can imagine, the cost associated with doing this, would be
prohibitive! I think Nextel saw this as an easy way out...take the money
and run, rather than have to deal with that. Sprint has already commented,
that Nextel's infrastructure is showing it's age, and can not be easily
upgraded. It sounds like the plan is to assimilate the Nextel user base,
into the Sprint system, over time. When it gets closer to the deadline,
they'll probably seduce the hold-outs with some kind of super deal on a
video phone, or something.

Bill Crocker


"O/Siris" <0sîrîs@sprîntpcs.côm> wrote in message
news:MPG.1c2e9c3dda5539ec989a8e@netnews.comcast.net...
In article <Zq2dnUrxhvS7HlncRVn-hQ@comcast.com>, Bill
Crockerwcrocker007@comcast.net says...
> Too bad they're going to
> destroy the professional, reliable, service that Nextel has built their
> business on.
>
>

That's an interesting leap of faith. And your basis for
what they are going to do to Nextel is...?

Did you know the two companies intend to continue operating
independently?

--
RØß
O/Siris
-+-
**A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.**
-Thomas Paine. The Rights of Man. 1792-
Anonymous
December 20, 2004 3:16:41 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

That is precisely what happened to my wife's AT&T account back in March. The
problem was that when we called AT&T tech support to complain that her
inbound calls went straight to a message stating that her voice mail was not
set up, FOUR different people told us over a three day period she had a
defective phone. After I reamed the last moron to tell us that, he finally
dug around and found that another woman was porting to Verizon and my wife's
number got entered by mistake. It took them several days to fix it on a
"rush" order.

She is now happily with Sprint.

Gregg Hill



"Neon Knight" <venusbase@gmail.com> wrote in message
news:Xns95C38CE65E0F19knightofneon20@216.196.97.136...
> Mark <tigerfan@neo.rr.com> wrote in
> news:6029s0h18rk2fgkn8os13obq2o6l52vs6c@4ax.com:
>
>> Just out of curiosity - what is meant by "number lock"?
>
> It prevents your number from being ported. For instance, say someone
> goes to port their phone number, their number is one number different
> than yours. The guy entering the data fat fingers the number and
> accidentally ports your number instead of the one that he was supposed
> to. If you have a lock on your number, it can't be ported until you
> "unlock" it. If you don't have a lock, your phone just got ported by
> mistake. Sure they can fix it but how long and how much hassle will it
> be?
Anonymous
December 20, 2004 2:56:45 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Bill Crocker wrote:
> That's not what happened in my case. I was the one that put the number lock
> on my Nextel account.

Wait, so you put the lock on yourself, specifically for the purpose of
preventing a porting from taking place, and then you wonder why the port
didn't go through?!


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
Anonymous
December 20, 2004 8:08:22 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

You obviously have not read the whole thread. After the lock was removed,
and Sprint acknowledged it was removed, is when all the trouble started.
Even then, Sprint couldn't get their act together! They told me it should
work, it didn't, and they said I would have to wait three additional days!
That is a "Sprint" issue! Nothing to do with me, Nextel, or my Number
Guard.

Bill Crocker


"Isaiah Beard" <sacredpoet@sacredpoet.com> wrote in message
news:ivDxd.2$kz5.0@fe36.usenetserver.com...
> Bill Crocker wrote:
>> That's not what happened in my case. I was the one that put the number
>> lock on my Nextel account.
>
> Wait, so you put the lock on yourself, specifically for the purpose of
> preventing a porting from taking place, and then you wonder why the port
> didn't go through?!
>
>
> --
> E-mail fudged to thwart spammers.
> Transpose the c's and a's in my e-mail address to reply.
>
Anonymous
December 20, 2004 10:19:59 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Isaiah Beard" <sacredpoet@sacredpoet.com> wrote in message news:ivDxd.2$kz5.0@fe36.usenetserver.com...
> Wait, so you put the lock on yourself, specifically for the purpose of
> preventing a porting from taking place, and then you wonder why the port
> didn't go through?!

Heh-heh, some people are their own worst enemy.

--
John Richards
December 20, 2004 10:20:00 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

John Richards wrote:
> "Isaiah Beard" <sacredpoet@sacredpoet.com> wrote in message
> news:ivDxd.2$kz5.0@fe36.usenetserver.com...
>> Wait, so you put the lock on yourself, specifically for the purpose
>> of preventing a porting from taking place, and then you wonder why
>> the
>> port didn't go through?!
>
> Heh-heh, some people are their own worst enemy.

Really. And even if the guy asked SPCS if he needed to do anything
first, it's still his own fault. What idiot needs to be told that a
*LOCK* needs to be removed by them before the number can be ported.

Tune in next week, in an auto repair newsgroup near you, when this guy
complains that someone refused to let him know he needed to leave his
keys in order to get his car repaired. "Yea I locked up the car, but I
figured they'd get around that on their own."

--
Mike
Anonymous
December 20, 2004 10:20:01 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

I'm sure this is not the first time a pending Sprint customer, had Number
Guard enabled on their previous phone. The Sprint people are the ones that
assured me, I had to do nothing, they would handled it all! They didn't
even bother to ask if I had it. When they discovered I did, and it was an
obstacle, to completing the transition, they didn't even bother to call me
back! Customer service is non-existent!

And, as I said previously, after Number Guard was removed my Nextel, and
Sprint acknowledged it was no longer a problem, it was still going to take
them three more days to get things working! That is inexcusable!

Mike, I don't appreciate being called an idiot! I had this plan with Nextel
for over two years, and to be honest, had completely forgotten anything
about Number Guard, and honest mistake on my part. Sprint is in this
business, and does this every day! It should have been fresh on their
minds, and one of first things they should have asked me when all this
started. I'm sure, if you had been in my shoes, you would feel differently.
If nothing else, even if it was my fault, it was an example of Sprint's lack
of customer service, and ability to solve problems, and service customers.
Enough said.

Bill Crocker


"Tinman" <mlynch@REMOVEMEcitlink.net> wrote in message
news:32opukF3p69k4U1@individual.net...
> John Richards wrote:
>> "Isaiah Beard" <sacredpoet@sacredpoet.com> wrote in message
>> news:ivDxd.2$kz5.0@fe36.usenetserver.com...
>>> Wait, so you put the lock on yourself, specifically for the purpose
>>> of preventing a porting from taking place, and then you wonder why the
>>> port didn't go through?!
>>
>> Heh-heh, some people are their own worst enemy.
>
> Really. And even if the guy asked SPCS if he needed to do anything first,
> it's still his own fault. What idiot needs to be told that a *LOCK* needs
> to be removed by them before the number can be ported.
>
> Tune in next week, in an auto repair newsgroup near you, when this guy
> complains that someone refused to let him know he needed to leave his keys
> in order to get his car repaired. "Yea I locked up the car, but I figured
> they'd get around that on their own."
>
> --
> Mike
>
Anonymous
December 20, 2004 10:33:29 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

John Richards <jr70@blackhole.invalid> wrote:
> "Isaiah Beard" <sacredpoet@sacredpoet.com> wrote in message news:ivDxd.2$kz5.0@fe36.usenetserver.com...
>> Wait, so you put the lock on yourself, specifically for the purpose of
>> preventing a porting from taking place, and then you wonder why the port
>> didn't go through?!
>
> Heh-heh, some people are their own worst enemy.
>

So ... does this prove Darwin wrong or eventually, will he prove Darwin
right?

--
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
Spammers please contact me at renegade@veldy.net.
Anonymous
December 21, 2004 2:19:52 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

The point is, they had to restart the process after your monkey wrench
halted the machinery. Perhaps a restart is not as reliable as if it had
been done right from the start.

--
John Richards



"Bill Crocker" <wcrocker007@comcast.net> wrote in message news:QY-dna4cN_nM0FrcRVn-ow@comcast.com...
> You obviously have not read the whole thread. After the lock was removed,
> and Sprint acknowledged it was removed, is when all the trouble started.
> Even then, Sprint couldn't get their act together! They told me it should
> work, it didn't, and they said I would have to wait three additional days!
> That is a "Sprint" issue! Nothing to do with me, Nextel, or my Number
> Guard.
>
> Bill Crocker
December 21, 2004 6:13:28 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

Bill Crocker wrote:
> I'm sure this is not the first time a pending Sprint customer, had
> Number Guard enabled on their previous phone. The Sprint people are
> the ones that assured me, I had to do nothing, they would handled it
> all!

Of course they said that, and it's perfectly logical. By "all" they
meant porting the number, and that your Nextel account would then be
cancelled after that occurred. It makes little business sense to, as
SOP, send someone back to a competitor to cancel service. And don't
assume they deal with porting locked numbers all the time--they more
than likely do not (porting itself is only a year old).

And the lock was your own doing. It worked exactly as it was supposed
to. I'd be a heck of a lot more pissed off if the transfer *did* go
through. You "forgot" you placed the lock, and have admitted to that
fact. Don't you think you had something to do with this train wreck?


> They didn't even bother to ask if I had it. When they
> discovered I did, and it was an obstacle, to completing the
> transition, they didn't even bother to call me back! Customer
> service is non-existent!

But it was you who caused the problem in the first place. Had you
removed the lock, as only you could do, before trying to port the number
the process would--in all likelihood-- have gone smoothly. The process
veered off course from your own doing. Once off course, naturally things
can get more complicated.

And, yes, customer service can be improved. You can say that about
almost any company today. But wise consumers don't make matters worse,
like forgetting they locked their own phone number.


>
> Mike, I don't appreciate being called an idiot!

I didn't call you an idiot; I asked a rhetorical question (albeit,
sarcastically). But you do get points for admitting to placing the lock
yourself, and then forgetting about it. Nor do I think you are an idiot.
I do think your view is clouded, and you aren't looking at this
objectively.


--
Mike
Anonymous
December 21, 2004 9:13:44 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

It still does not excuse any of the problems that occurred after the Number
Lock was removed.

Bill Crocker


"Tinman" <mlynch@REMOVEMEcitlink.net> wrote in message
news:32qb81F3oorvsU1@individual.net...
> Bill Crocker wrote:
>> I'm sure this is not the first time a pending Sprint customer, had
>> Number Guard enabled on their previous phone. The Sprint people are
>> the ones that assured me, I had to do nothing, they would handled it
>> all!
>
> Of course they said that, and it's perfectly logical. By "all" they meant
> porting the number, and that your Nextel account would then be cancelled
> after that occurred. It makes little business sense to, as SOP, send
> someone back to a competitor to cancel service. And don't assume they deal
> with porting locked numbers all the time--they more than likely do not
> (porting itself is only a year old).
>
> And the lock was your own doing. It worked exactly as it was supposed to.
> I'd be a heck of a lot more pissed off if the transfer *did* go through.
> You "forgot" you placed the lock, and have admitted to that fact. Don't
> you think you had something to do with this train wreck?
>
>
>> They didn't even bother to ask if I had it. When they
>> discovered I did, and it was an obstacle, to completing the
>> transition, they didn't even bother to call me back! Customer
>> service is non-existent!
>
> But it was you who caused the problem in the first place. Had you removed
> the lock, as only you could do, before trying to port the number the
> process would--in all likelihood-- have gone smoothly. The process veered
> off course from your own doing. Once off course, naturally things can get
> more complicated.
>
> And, yes, customer service can be improved. You can say that about almost
> any company today. But wise consumers don't make matters worse, like
> forgetting they locked their own phone number.
>
>
>>
>> Mike, I don't appreciate being called an idiot!
>
> I didn't call you an idiot; I asked a rhetorical question (albeit,
> sarcastically). But you do get points for admitting to placing the lock
> yourself, and then forgetting about it. Nor do I think you are an idiot. I
> do think your view is clouded, and you aren't looking at this objectively.
>
>
> --
> Mike
>
Anonymous
December 21, 2004 3:44:08 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Bill Crocker wrote:
> You obviously have not read the whole thread.

You mean this thread?

http://tinyurl.com/5qr9u

Yeah, I've read it.

> After the lock was removed,
> and Sprint acknowledged it was removed, is when all the trouble started.

The "trouble" per your post was that the there was going to be a delay
DUE to the lock. I quote YOU ( http://tinyurl.com/5eh2r ):

> I called Sprint, and they determined that my Nextel account could
> not be ported, because I had a lock on the number."

> Long story short, I had Nextel un-lock the numbers, so they could be
> ported over to Sprint. That was successful. Then they told me the
> phones would not work until Tuesday, 12/21!"

Seems pretty reasonable to me. Placing a lock on your account means
there's going to be some time involved because now, the port has to be
done manually to make sure things go smoothly. Manual intervention
between Sprint, Nextel and the porting authority means delays will happen.


> That is a "Sprint" issue! Nothing to do with me, Nextel, or my Number
> Guard.

You said in a follow-up post ( http://tinyurl.com/65mfh ) that this lock
was intentionally placed by you. Seems like you sabotaged yourself and
are refusing to own up to it. If you had left well enough alone with
your account and NOT placed the lock, things would have gone far more
smoothly.




--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
Anonymous
December 21, 2004 3:46:36 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Bill Crocker wrote:
> I'm sure this is not the first time a pending Sprint customer, had Number
> Guard enabled on their previous phone.

Doesn't matter. A number guard isn't part of the FCC-mandated
procedures for porting. How is Sprint or any other carrier supposed to
know if a paranoid cell subscriber has set up additional roadblocks
(that probably violate FCC porting regs too, I might add) to
intentionally booby trap the porting process?

--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
Anonymous
December 21, 2004 3:49:50 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

Bill Crocker wrote:
> It still does not excuse any of the problems that occurred after the Number
> Lock was removed.

There is no need to excuse anything, Bill, except your refusal to see
what's in front of you. You intentionally set up a procedure to halt
porting on your account. The halt happened. That then requires a lot
of manual intervention to overcome (just because Nextel says they
removed your little trap doesn't mean it happened immediately).



--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
Anonymous
December 21, 2004 6:13:45 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

I think you may be wrong here, think it is a Nextel issue. My understanding
is that FCC regulations require that a request to port be handled in a
timely fashion, first request must be responded to within a few hours. If
there is something wrong with the request, such as a wrong SSN or wrong
account number, or, as in your case a lock,
then problem must be fixed and port is re-requested, then the carrier can
take (I think) up to 4 days to reply to request.


"Bill Crocker" <wcrocker007@comcast.net> wrote in message
news:QY-dna4cN_nM0FrcRVn-ow@comcast.com...
> You obviously have not read the whole thread. After the lock was removed,
> and Sprint acknowledged it was removed, is when all the trouble started.
> Even then, Sprint couldn't get their act together! They told me it should
> work, it didn't, and they said I would have to wait three additional days!
> That is a "Sprint" issue! Nothing to do with me, Nextel, or my Number
> Guard.
>
> Bill Crocker
>
>
> "Isaiah Beard" <sacredpoet@sacredpoet.com> wrote in message
> news:ivDxd.2$kz5.0@fe36.usenetserver.com...
>> Bill Crocker wrote:
>>> That's not what happened in my case. I was the one that put the number
>>> lock on my Nextel account.
>>
>> Wait, so you put the lock on yourself, specifically for the purpose of
>> preventing a porting from taking place, and then you wonder why the port
>> didn't go through?!
>>
>>
>> --
>> E-mail fudged to thwart spammers.
>> Transpose the c's and a's in my e-mail address to reply.
>>
>
>
Anonymous
December 21, 2004 6:55:17 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <oPadnQf3AqQzdFncRVn-uQ@comcast.com>, wcrocker007@comcast.net
says...
>
> Nextel recently lost the battle with the FCC, regarding their interference
> problem with public safety communications (particularly police, and fire).
> They have been given an order by the FCC, to completely change their
> operating frequency within a designated period of time (not sure how long
> that is). As you can imagine, the cost associated with doing this, would be
> prohibitive! I think Nextel saw this as an easy way out...take the money
> and run, rather than have to deal with that. Sprint has already commented,
> that Nextel's infrastructure is showing it's age, and can not be easily
> upgraded. It sounds like the plan is to assimilate the Nextel user base,
> into the Sprint system, over time. When it gets closer to the deadline,
> they'll probably seduce the hold-outs with some kind of super deal on a
> video phone, or something.
>
> Bill Crocker
>

That's an interesting story. In the long run, it might even prove true.
However it still looks like a leap of faith to me. There's no
documentation to back up your speculation.

You may turn out to be right. But you certainly haven't put anything
forward that suggests this is a foregone conclusion.

--
RØß
O/Siris
~+~
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
-Thomas Paine, "The Rights of Man", 1792-
Anonymous
December 22, 2004 1:09:21 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

I suspect that there rightly should be some secrecy, confidentiality
about customer lock outs. It may even be a government requirement.
Like the freeze I had on my land line's long distance service.
December 25, 2004 12:32:30 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Dr. Rastis Fafoofnik" <Fafoofnik@fafoofnik.org> wrote in message
news:nm5xd.340$5R.224@newssvr21.news.prodigy.com...
>

> Sprint is NO better than the shitty AT&T when it comes to customer
> no-service.

Actually to that end, Nextel is no better than AT&T. My colleague played
the role of guinea pig with nextel. Of course all the Nextel sales reps
gave him the usual up front "our products will be perfect for you" speech.
And he bought into it, moving from AT&T Wireless. He did that almost a year
ago and has had nothing but problems from the start. It took Nextel over a
month to port his AT&T number. Now granted, it was shortly after porting
had become available so they may have had to work out a few kinks, but
still, a month???

More than that his service was effectively downgraded as the Nextel coverage
is far more limited than AT&T's ever was. Oh ya...and the much-hyped
nationwide walkie-talkie service is even more limited despite all the
advertising claiming a huge coverage area across the country. Only portions
of their network have been upgraded to handle the nationwide service.

He plans to cancel his Nextel phone and move to Sprint as soon as his
contract is up.

- tex
Anonymous
December 25, 2004 4:36:54 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Tex" <tex@aspam101.org> wrote in message
news:696dnfC41NRj5FDcRVn-2Q@comcast.com...
> "Dr. Rastis Fafoofnik" <Fafoofnik@fafoofnik.org> wrote in message
> news:nm5xd.340$5R.224@newssvr21.news.prodigy.com...
> >
>Only portions
> of their network have been upgraded to handle the nationwide service.
>

Not even close to being true. Nationwide DC is possible anywhere Nextel has
coverage.
December 27, 2004 2:37:00 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

"Scott Stephenson" <scott.stephensonson@adelphia.net> wrote in message
news:5a-dnQuoGa_AUlDcRVn-jQ@adelphia.com...
>
> "Tex" <tex@aspam101.org> wrote in message
> news:696dnfC41NRj5FDcRVn-2Q@comcast.com...
>> "Dr. Rastis Fafoofnik" <Fafoofnik@fafoofnik.org> wrote in message
>> news:nm5xd.340$5R.224@newssvr21.news.prodigy.com...
>> >
> >Only portions
>> of their network have been upgraded to handle the nationwide service.
>>
>
> Not even close to being true. Nationwide DC is possible anywhere Nextel
> has
> coverage.

Not true. My colleague already inquired three times about this matter and
was told what I wrote in my prior post. To be sure, I just double checked
the Nextel website myself. Feel free to check for yourself and view any of
the coverage maps. You will see that some areas have local while others
have coast-to-coast walkie-talkie service. That's certainly not 100%
coverage by my definition.

- tex
!