I just ran into the same issue. I used my phone to search for a solution online. I did several things that didn't work, but I think I might have it but I'm loosing all my files. I shut it down a few days because it began starting into a blank screen once I typed in my password. While starting I put it in airplane mode, it opened to my desktop but wouldn't allow me to open any programs. I clrl+alt+del to get to task manager so I could open the recovery utility. I had tried all the other options and they would get so far and quit. This time, I did the full system restore. Its proccesing now so we will see... It has gotten farther so far than any other time... BTW, stay away from Staples..