When you do an RMA, John ... the way to get faster service is to offer (or better: <b>insist</b>) to place the new component cost on a credit card as a guarantee and/or collateral. Then, when the new part arrives, to <i>immediately</i> ship the old part back to the company in the same shipping carton. With a reputable company, as soon as the used component arrives, the charge will be removed from the credit card.
This also gives you some leverage financially, because if the company does not send back a part, or if the charge is not removed within a reasonable length of time (say, 10 days), you can contact the credit card company (first by phone, and then in writing) and let <i>them</i> dispute the charge, instead of spending countless hours on the phone, or sending e-mail messages that might not be returned for several work days, if at all.
Otherwise, you are stuck with sending in the old component first, and then waiting for the new part (or parts) to arrive, which is often considerably slower. And this does not give you much in the way of financial protection. In the meantime, not only do you <i>not</i> have the part, you can't even guess at when it might arrive. For instance, just because someone who answers the phone says the part will be shipped on XXXday, April XXth doesn't mean it will happen. After all, Tier 1 customer support is not the shipping department, and there will probably little or no verbal communication between the two divisions.
Note: When doing RMA's directly through a manufacturer, inquire about the shipping costs. Many companies will either arrange all the shipping for you, in both directions (with parts that are still covered by a warranty) or perhaps even give you the company's current FedEx number which you can use for returning components.
As for the speakers blowing up ... are you plugging them directly into a wall socket, or are you using a surge protector? Even good surge protectors should be replaced regularly, as the resistors become worn out with constant use, and eventually do more harm than good, because the user assumes that using the device provides decent protection from spikes. Good rule of thumb ... replace them once a year. And never plug any electrical component directly into a wall socket if you intend for it to last any length of time, or operate without errors.
The reason I'm mentioning this is because I have a suspicion that you might be getting power surges that are damaging the speakers.
Toey
P.S. Personally, I don't care if you use punctuation, but it does make deciphering an on-line post a little easier, if you catch my drift. And you'll usually get faster response on a forum if someone doesn't have to re-read a message three or four times to make some sense of it. Just FYI, good sir ... no offense intended.
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