Archived from groups: alt.cellular.sprintpcs (More info?)
I understand that the latest PRL that was just released is 10026. I
currently have 10025. How do I download PRL 10028. On Verizon I would use
*228. What is the number to download PRL for SprintPCS?
Archived from groups: alt.cellular.sprintpcs (More info?)
Mij Adyaw wrote:
>
> I understand that the latest PRL that was just released is 10026. I
> currently have 10025. How do I download PRL 10028. On Verizon I would use
> *228. What is the number to download PRL for SprintPCS?
Huh?
If the latest is 10026, why do you want 10028? <g>
If you meant 10026, just call CS and ask them to "flag your
phone for the latest PRL."
Archived from groups: alt.cellular.sprintpcs (More info?)
Thanks, I really want 10026. Sometimes my fingers get ahead of my brain.
-mij
"Notan" <notan@ddress.com> wrote in message
news:421FD9AB.A329E01D@ddress.com...
> Mij Adyaw wrote:
>>
>> I understand that the latest PRL that was just released is 10026. I
>> currently have 10025. How do I download PRL 10028. On Verizon I would use
>> *228. What is the number to download PRL for SprintPCS?
>
> Huh?
>
> If the latest is 10026, why do you want 10028? <g>
>
> If you meant 10026, just call CS and ask them to "flag your
> phone for the latest PRL."
>
> Notan
Archived from groups: alt.cellular.sprintpcs (More info?)
I just called *2 and immediately was told by an automated message that my
phone needed an update. After the update completed I now have PRL 10026.
This is VERY COOL. I did not even have to talk with a customer support
representative. I hope that Sprint will also push new firmware in the same
manner. That would be even cooler.
-mij
"Mij Adyaw" <mijadyaw@nospamforme.com> wrote in message
news:g9TTd.88978$bu.68879@fed1read06...
> Thanks, I really want 10026. Sometimes my fingers get ahead of my brain.
> -mij
>
>
> "Notan" <notan@ddress.com> wrote in message
> news:421FD9AB.A329E01D@ddress.com...
>> Mij Adyaw wrote:
>>>
>>> I understand that the latest PRL that was just released is 10026. I
>>> currently have 10025. How do I download PRL 10028. On Verizon I would
>>> use
>>> *228. What is the number to download PRL for SprintPCS?
>>
>> Huh?
>>
>> If the latest is 10026, why do you want 10028? <g>
>>
>> If you meant 10026, just call CS and ask them to "flag your
>> phone for the latest PRL."
>>
>> Notan
>
>
Archived from groups: alt.cellular.sprintpcs (More info?)
In article <421FD9AB.A329E01D@ddress.com>, Notan <notan@ddress.com>
wrote:
> If you meant 10026, just call CS and ask them to "flag your
> phone for the latest PRL."
I did this today and was told "okay, just call *2 and you'll have the
option for a prl update"
so I waited & waited -- every time I called the option was there, so I
stayed on the line and talked to another rep.
he told me that because I have an employee plan, I'm not allowed to get
prl updates. He told me they don't do anything to help with dropped
calls or bad service areas.
I don't care! My phone shows the prl as 10019, and I want it updated.
Archived from groups: alt.cellular.sprintpcs (More info?)
In article
<skyway-C1D9B6.21533825022005@newssvr21-ext.news.prodigy.com>,
tommy <skyway@gmail.com> wrote:
> I don't care! My phone shows the prl as 10019, and I want it updated.
update (already!)..
I just called them again (3rd attempt) and the rep updated my phone
without a problem.
WHY are they always so damn inconsistent?!
I'm not just talking about sprint, but tech support in general. They all
know/do different things. There's no standard operating procedure. I'm
glad they did it, but it shouldn't have taken 3 calls.
Archived from groups: alt.cellular.sprintpcs (More info?)
"Notan" <notan@ddress.com> wrote in message
news:421FD9AB.A329E01D@ddress.com...
> Mij Adyaw wrote:
> >
> > I understand that the latest PRL that was just released is 10026. I
> > currently have 10025. How do I download PRL 10028. On Verizon I would
use
> > *228. What is the number to download PRL for SprintPCS?
>
> Huh?
>
> If the latest is 10026, why do you want 10028? <g>
>
> If you meant 10026, just call CS and ask them to "flag your
> phone for the latest PRL."
>
> Notan
This morning, I had to jump through a few hoops to get them to do that. My
first call into *2 just went to the voice prompt, to where I said PRL ...
three times. After 2 min. hold time, a CS rep comes on. I ask her to flag
all three phones on my account. Instead of doing it, she tells me to call
back and say UPDATE. After she asks whether her service was satisfactory, I
said no ... it wasn't.
Called back into *2, and said UPDATE three times, went on hold for 4
minutes, and spoke to another rep, who told me I needed to say PRL UPDATE
.... I explained the other call, she said she couldn't help me, but would
transfer me to their "trouble" dept. After another 4 minute hold, a rep
comes on, and I start to request he flag all three phones, and he interrupts
me and says I don't need new PRLs for my area.
I say, hey ... that's great, but what about when I travel and am roaming? He
still stands by his original comments. I asked him whether he even knew what
a PRL was, he said he did, but didn't explain. I re-explained it to him,the
purpose, and that even if I didn't need it in my home area, I may need it
when roaming. He says he flagged all three phones.
Called *2 5 minutes later, and the update went through.
Considering I probably know more about SPCS, than the three reps I spoke to
this morning, I'm not a happy camper with the steps it took to get all three
phones flagged, especially with the last rep.
I don't know whether it's a lack of training on their part, a change in how
PRL updates are handled, or whether the voice prompt system was not working,
but in either case, it needs to be fixed.
Archived from groups: alt.cellular.sprintpcs (More info?)
I just updated my phone to PRL 10026. I had to call CS in order to get this
done. I was wondering why some people can get the PRL update downloaded
automatically while others can't. The CS guy told me that the Sprint
software is set to only provide 1 automatic PRL update each year to each
phone, otherwise you will have to request it. I'm not sure if this means
calendar year or the time since the last PRL was installed. Not sure if this
is true but it kinda makes sense.
Thanks,
Tony
For replies, please correct my address.
Archived from groups: alt.cellular.sprintpcs (More info?)
Bob Smith wrote:
> "Notan" <notan@ddress.com> wrote in message
> news:421FD9AB.A329E01D@ddress.com...
>
>>Mij Adyaw wrote:
>>
>>>I understand that the latest PRL that was just released is 10026. I
>>>currently have 10025. How do I download PRL 10028. On Verizon I would
>
> use
>
>>>*228. What is the number to download PRL for SprintPCS?
>>
>>Huh?
>>
>>If the latest is 10026, why do you want 10028? <g>
>>
>>If you meant 10026, just call CS and ask them to "flag your
>>phone for the latest PRL."
>>
>>Notan
>
>
> This morning, I had to jump through a few hoops to get them to do that. My
> first call into *2 just went to the voice prompt, to where I said PRL ...
> three times. After 2 min. hold time, a CS rep comes on. I ask her to flag
> all three phones on my account. Instead of doing it, she tells me to call
> back and say UPDATE. After she asks whether her service was satisfactory, I
> said no ... it wasn't.
>
> Called back into *2, and said UPDATE three times, went on hold for 4
> minutes, and spoke to another rep, who told me I needed to say PRL UPDATE
> ... I explained the other call, she said she couldn't help me, but would
> transfer me to their "trouble" dept. After another 4 minute hold, a rep
> comes on, and I start to request he flag all three phones, and he interrupts
> me and says I don't need new PRLs for my area.
>
> I say, hey ... that's great, but what about when I travel and am roaming? He
> still stands by his original comments. I asked him whether he even knew what
> a PRL was, he said he did, but didn't explain. I re-explained it to him,the
> purpose, and that even if I didn't need it in my home area, I may need it
> when roaming. He says he flagged all three phones.
>
> Called *2 5 minutes later, and the update went through.
>
> Considering I probably know more about SPCS, than the three reps I spoke to
> this morning, I'm not a happy camper with the steps it took to get all three
> phones flagged, especially with the last rep.
>
> I don't know whether it's a lack of training on their part, a change in how
> PRL updates are handled, or whether the voice prompt system was not working,
> but in either case, it needs to be fixed.
>
> Bob
>
>
For months the *2 number has been ignoring PRL update requests when
asked for vocally, yet the CS people say to call *2.
Archived from groups: alt.cellular.sprintpcs (More info?)
Bob Smith wrote:
>
> Called back into *2, and said UPDATE three times, went on hold for 4
> minutes, and spoke to another rep, who told me I needed to say PRL UPDATE
Same here, neither UPDATE nor PRL UPDATE was understood by the
automated system. Does anyone have the correct keyword?
Archived from groups: alt.cellular.sprintpcs (More info?)
John Richards wrote:
>
> Bob Smith wrote:
> >
> > Called back into *2, and said UPDATE three times, went on hold for 4
> > minutes, and spoke to another rep, who told me I needed to say PRL UPDATE
>
> Same here, neither UPDATE nor PRL UPDATE was understood by the
> automated system. Does anyone have the correct keyword?
My experience says their isn't one.
Press "0" to leave the automated system and speak with a CS Rep.
Archived from groups: alt.cellular.sprintpcs (More info?)
Notan wrote:
>
> John Richards wrote:
> >
> > Bob Smith wrote:
> > >
> > > Called back into *2, and said UPDATE three times, went on hold for 4
> > > minutes, and spoke to another rep, who told me I needed to say PRL UPDATE
> ?
> ? Same here, neither UPDATE nor PRL UPDATE was understood by the
> ? automated system. Does anyone have the correct keyword?
>
> My experience says their isn't one.
>
> Press "0" to leave the automated system and speak with a CS Rep.
>
> Notan
Archived from groups: alt.cellular.sprintpcs (More info?)
On Sat, 26 Feb 2005 14:49:59 GMT, "Bob Smith"
<usirsclt_No_Spam_@earthlink.net> wrote:
>This morning, I had to jump through a few hoops to get them to do that. My
>first call into *2 just went to the voice prompt, to where I said PRL ...
>three times. After 2 min. hold time, a CS rep comes on. I ask her to flag
>all three phones on my account. Instead of doing it, she tells me to call
>back and say UPDATE. After she asks whether her service was satisfactory, I
>said no ... it wasn't.
>
>Called back into *2, and said UPDATE three times, went on hold for 4
>minutes, and spoke to another rep, who told me I needed to say PRL UPDATE
>... I explained the other call, she said she couldn't help me, but would
>transfer me to their "trouble" dept. After another 4 minute hold, a rep
>comes on, and I start to request he flag all three phones, and he interrupts
>me and says I don't need new PRLs for my area.
I had the same experience, and the "trouble tech" explained
that the reason he didn't feel I needed 10026 is that all it added to
10025 was capability for roaming in Australia. He suggested that
unless I was on my way to Australia it was superfluous. I didn't argue
it.
Archived from groups: alt.cellular.sprintpcs (More info?)
Notan wrote:
>>My experience says their isn't one.
>>
>>Press "0" to leave the automated system and speak with a CS Rep.
>>
>>Notan
> Ooops! That shoulda been "there isn't one."
>
> Notan
I've found tht if you add the America Option to your plan (free and
clear america, or fair and flexible amera) the system prompts them to
flag your account for a prl update, regardless of the version you
currently have.
Maybe it might be worth it to ask to have the option added, to take
effect the next billing cycle, and thena fter you get the update, call
back and "change your mind?"
--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
Archived from groups: alt.cellular.sprintpcs (More info?)
I too had problems with new prl 10026
I called CS and was told my phone didn't need a new prl if I didn't get a
voice prompt
I asked if their was a new prl out.
She informed me I should call #2 and request a prl update
I told I did and it didn't work
She told me again I don't need a PRl update
I could tell my her tone of voice she was a bitch
So I said thanks and goodbye and hung up the phone
I then called my local Sprint store and they flagged my account and told me
to call #2
Now I have 10026 on my phone
Where do they get these CS people
It took me 3 months to stop the autopay on my account too
They kept telling me it was stopped and yet they didn't do a thing to stop
it
"Mij Adyaw" <mijadyaw@nospamforme.com> wrote in message
news:1lQTd.88964$bu.80793@fed1read06...
>I understand that the latest PRL that was just released is 10026. I
>currently have 10025. How do I download PRL 10028. On Verizon I would use
>*228. What is the number to download PRL for SprintPCS?
>
> Thanks,
>
> -mij
>
>
Archived from groups: alt.cellular.sprintpcs (More info?)
"cr" <cr_resources@yahoo.com> wrote:
> I too had problems with new prl 10026
> I called CS and was told my phone didn't need a new prl if I didn't get a
> voice prompt
> I asked if their was a new prl out.
> She informed me I should call #2 and request a prl update
> I told I did and it didn't work
> She told me again I don't need a PRl update
> I could tell my her tone of voice she was a bitch
> So I said thanks and goodbye and hung up the phone
> I then called my local Sprint store and they flagged my account and told me
> to call #2
> Now I have 10026 on my phone
> Where do they get these CS people
> It took me 3 months to stop the autopay on my account too
> They kept telling me it was stopped and yet they didn't do a thing to stop
> it
I don't know what the whole deal is/was, but I had had a hard time trying
to find out what version I had on my 3 phones (Sanyo 8200 with so confusing
menu). I heard about the *2 (STAR-2 *not* #2) and didn't get to nowhere.
Since Sprint store is just few blocks from my house, I stopped there and
asked how to upgrade the PRL version. Well, she just asked for my Phone #'s
then enabled the option in the computer (without touching my phone), then
all I need to do is pressing *2 to get PRL upgraded (upgrading PRK was the
first thing it did, before asking to chose between English/Spanish etc..)
I still don't know how to check for PRL version on my Sanyo 8200.
Archived from groups: alt.cellular.sprintpcs (More info?)
"Joel" <joe@Nospam.com> wrote in message
news:21051680.21049280@anonymous.com...
I don't know what the whole deal is/was, but I had had a hard time trying
to find out what version I had on my 3 phones (Sanyo 8200 with so confusing
menu). I heard about the *2 (STAR-2 *not* #2) and didn't get to nowhere.
Since Sprint store is just few blocks from my house, I stopped there and
asked how to upgrade the PRL version. Well, she just asked for my Phone #'s
then enabled the option in the computer (without touching my phone), then
all I need to do is pressing *2 to get PRL upgraded (upgrading PRK was the
first thing it did, before asking to chose between English/Spanish etc..)
I still don't know how to check for PRL version on my Sanyo 8200.
--------------------
Most, if not all the recent Sanyos have similar menus. On my 5300, the
option to find it is under "Phone Info", click OK. The sub menu shows
"Version". Have you scrolled all the way down your menu?
>
> "Joel" <joe@Nospam.com> wrote in message
> news:21051680.21049280@anonymous.com...
>
> I don't know what the whole deal is/was, but I had had a hard time trying
> to find out what version I had on my 3 phones (Sanyo 8200 with so confusing
> menu). I heard about the *2 (STAR-2 *not* #2) and didn't get to nowhere.
>
> Since Sprint store is just few blocks from my house, I stopped there and
> asked how to upgrade the PRL version. Well, she just asked for my Phone #'s
> then enabled the option in the computer (without touching my phone), then
> all I need to do is pressing *2 to get PRL upgraded (upgrading PRK was the
> first thing it did, before asking to chose between English/Spanish etc..)
>
> I still don't know how to check for PRL version on my Sanyo 8200.
>
> --------------------
>
> Most, if not all the recent Sanyos have similar menus. On my 5300, the
> option to find it is under "Phone Info", click OK. The sub menu shows
> "Version". Have you scrolled all the way down your menu?
>
> Bob
Thanks for the reply. But I can only be able to find the "My Phone #" but
can't find the "Phone Info". Yes, I scrolled Up/Down many times and
selected many options under Setting & Extra/Tools etc. but can't be able to
locate it.
I had 3 Verizon phones (don't remember the brands) and they were all so
easy to find just about any information I wanted. But this Sanyo is just
another story <g>
Archived from groups: alt.cellular.sprintpcs (More info?)
"Joel" <joe@Nospam.com> wrote in message news:15319272.15316104@anonymous.com...
>
> Thanks for the reply. But I can only be able to find the "My Phone #" but
> can't find the "Phone Info". Yes, I scrolled Up/Down many times and
> selected many options under Setting & Extra/Tools etc. but can't be able to
> locate it.
>
> I had 3 Verizon phones (don't remember the brands) and they were all so
> easy to find just about any information I wanted. But this Sanyo is just
> another story <g>
Joel, I don't have an 8200, but the PRL (and more) on my older Sanyo
is under Menu > Settings > Display > Version.
Archived from groups: alt.cellular.sprintpcs (More info?)
"John R. Copeland" <jcopelan@columbus.rr.aol.com> wrote:
> "Joel" <joe@Nospam.com> wrote in message news:15319272.15316104@anonymous.com...
> >
> > Thanks for the reply. But I can only be able to find the "My Phone #" but
> > can't find the "Phone Info". Yes, I scrolled Up/Down many times and
> > selected many options under Setting & Extra/Tools etc. but can't be able to
> > locate it.
> >
> > I had 3 Verizon phones (don't remember the brands) and they were all so
> > easy to find just about any information I wanted. But this Sanyo is just
> > another story <g>
>
> Joel, I don't have an
