Archived from groups: alt.cellular.sprintpcs (More info?)
About 4 or 5 months ago i moved from new orleans back to my home town of
alexandria,la i never had any problems with sprint until i called and told
them to change my billing address then i had my number changed at that
point i asked the girl are there any extra charges or anything i need to
keep an eye out for she said no everything is fine your number has been
changed so that month i had to call in to get my bal because i never
recieved a bill and my bal was around 35.00 which i knew couldnt be right i
called sprint and talked to them and they said that that was all i owed so
i went and paid the bill and the next month my bill shot up to almost 300
dollars i called and got the run around, i spoke with about 3 or 4 agents
no one could give me a straight answer on any of the questions i had
finally i was told that i had a bill left from my old phone number i
explained to them that i called to see what the bal was for that and he
ended up putting a credit to my acct. after that for 2 months sprint was
telling me i was going over my min like 300 or 400 min which is impossible
because i work from 9am to 12pm theres no way i could use that many min
thats why i got that plan in the first place. well one day my phone got
turned off and i called and the girl told me i was paying for two cell
phones and i exp to her that i only had one so she told me ok well im going
to give you an extention and give you courtesy min this happened on and off
for about a week every other day my phone being turned off well i went and
paid my bill recently which was outragous 200.00 and which was about a week
ago yesterday they turned my phone off again and i called in a girl
informed me that i had a bunch of temp credit on my acct and that after
10days those credits come back so i now owe another 300.00 and that there
is nothing she can do for me and asked me how i would like to pay by credit
card or check. i had had enough by now so i waited a while to call back i
then called back getting some man named juan that could barely speak
english i couldnt understand anything he kept transferring me to customer
service and they kept sending me back to him finally i had had it i wanted
to speak with a supervisor and juan agrued with me that i would have to
make a payment to speak with a supervisor finally he put me on hold for one
and i was on hold for an hour i hung up called back and got a very nice man
which suggested that i speak with his sup the sup then got on the phone and
was very unproffesional.....he asked what he could help me with and i began
to tell him my problem and he yelled are you making a payment and i said no
and he said well i cant help you and i then asked if he was a sup and he
said yes i am and he said we just want you to pay your bill and i said i
just paid 200.00 a week ago then the sup said well ma'am if there your
refusing to pay your bill there is nothing i can do for you thank you for
calling sprint have a good day and hung up. At this point i had had it i
was just going to cancel my service with sprint i couldnt believe a
supervisor acted like that I work at a call center for a cell phone co and
i know if i acted that way i would have been fired. I then called back and
got a very nice girl she listened to me and got her sup on the phone he
apologized and took all the temp credit off i thanked him but advised him
that if it happened again i was cancling my service
--
Message posted via http://www.cellphonekb.com
About 4 or 5 months ago i moved from new orleans back to my home town of
alexandria,la i never had any problems with sprint until i called and told
them to change my billing address then i had my number changed at that
point i asked the girl are there any extra charges or anything i need to
keep an eye out for she said no everything is fine your number has been
changed so that month i had to call in to get my bal because i never
recieved a bill and my bal was around 35.00 which i knew couldnt be right i
called sprint and talked to them and they said that that was all i owed so
i went and paid the bill and the next month my bill shot up to almost 300
dollars i called and got the run around, i spoke with about 3 or 4 agents
no one could give me a straight answer on any of the questions i had
finally i was told that i had a bill left from my old phone number i
explained to them that i called to see what the bal was for that and he
ended up putting a credit to my acct. after that for 2 months sprint was
telling me i was going over my min like 300 or 400 min which is impossible
because i work from 9am to 12pm theres no way i could use that many min
thats why i got that plan in the first place. well one day my phone got
turned off and i called and the girl told me i was paying for two cell
phones and i exp to her that i only had one so she told me ok well im going
to give you an extention and give you courtesy min this happened on and off
for about a week every other day my phone being turned off well i went and
paid my bill recently which was outragous 200.00 and which was about a week
ago yesterday they turned my phone off again and i called in a girl
informed me that i had a bunch of temp credit on my acct and that after
10days those credits come back so i now owe another 300.00 and that there
is nothing she can do for me and asked me how i would like to pay by credit
card or check. i had had enough by now so i waited a while to call back i
then called back getting some man named juan that could barely speak
english i couldnt understand anything he kept transferring me to customer
service and they kept sending me back to him finally i had had it i wanted
to speak with a supervisor and juan agrued with me that i would have to
make a payment to speak with a supervisor finally he put me on hold for one
and i was on hold for an hour i hung up called back and got a very nice man
which suggested that i speak with his sup the sup then got on the phone and
was very unproffesional.....he asked what he could help me with and i began
to tell him my problem and he yelled are you making a payment and i said no
and he said well i cant help you and i then asked if he was a sup and he
said yes i am and he said we just want you to pay your bill and i said i
just paid 200.00 a week ago then the sup said well ma'am if there your
refusing to pay your bill there is nothing i can do for you thank you for
calling sprint have a good day and hung up. At this point i had had it i
was just going to cancel my service with sprint i couldnt believe a
supervisor acted like that I work at a call center for a cell phone co and
i know if i acted that way i would have been fired. I then called back and
got a very nice girl she listened to me and got her sup on the phone he
apologized and took all the temp credit off i thanked him but advised him
that if it happened again i was cancling my service
--
Message posted via http://www.cellphonekb.com
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