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BSOD Crash help please.

Hello,
I got a crash and I am not knowledgable about debugging can someone please help me figure this out.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000096
BCP2: FFFFF9600019ADC6
BCP3: FFFFF8800E1E3EE0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\062412-15444-01.dmp
C:\Users\Ryan\AppData\Local\Temp\WER-21715-0.sysdata.xml

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Any help would be appreciated. Thanks.
6 answers Last reply Best Answer
More about bsod crash please
  1. Best answer
    The most likely candidates seems to be the GPU drivers. if you can, uninstall and graphics card drivers, reboot, and download and install the most recent version
  2. these are a little technical but may help. don't worry if its over your head.

    start here for that specific error
    www.faultwire.com/solutions-fatal_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-*1074.html



    this is info on dealing with blue screens
    http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990
  3. Quote:
    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.


    Run memtest86 for an hour or two. Most likely suspect at present is bad RAM.
  4. Thanks all. Now I know where to start. I am going to do some reading. The only thing I can find that is different is that I just installed a Kingston HyperX SSD as my OS drive. All my drivers seem to be up to date.
  5. I installed the new firmware for my SSD and then continued to get the same BSOD. I then found that Nvidia NTune was causing a BSOD. I removed it and installed MSI afterburner and I haven't had a BSOD since.

    Cheers!

    Ryan
  6. Best answer selected by scmpc2600k.
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