sprint question.

Archived from groups: alt.cellular.sprintpcs (More info?)

I would like to know when you purchase a new phone from sprint using the
150.00 instant rebate( ex.purchased the mm7400 which was 349.00 and
received the rebate paid 200.00 for phone and then had to turn in my old
phone).Should I not get some type of credit for my old phone . Why should
customers have to give up their old phones .

Archived from groups: alt.cellular.sprintpcs (More info?)

Why should customers have to give up their old phones .

I bought a new MM7400 at the local Sprint store before Christmas, and I
didn't have to turn in the old phone to get the instant $150 rebate.
Neither did my wife with her 8200. They told me that certain models were
elgible for an additional $50 rebate if you turned them in, but we didn't
have one of the elgible models.

Archived from groups: alt.cellular.sprintpcs (More info?)

pisces61 via CellPhoneKB.com wrote:
> Well I did turn my phone in, but they offered me nothing for it in return.

You should not have turned it in unless you knew you were getting
something in return. The instant rebate does not require that you turn
in your old phone. Chances are, if they didn't give you anything for
it, they threw it in the trash OR you just gave them a freebie that they
can clean up and sell as a refurb/clearance phone.

In any case, even if they did offer you soemthing, it was probably not
nerly what you could have gotten on eBay. Always try selling your old
phone on eBay; you'll almost always get better results. Getting a
credit for a turned in phone is only recommended if you don't feel like
dealing with eBay.


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Archived from groups: alt.cellular.sprintpcs (More info?)

"pisces61 via CellPhoneKB.com" <forum@CellPhoneKB.com> wrote in message
news:901bd6933f2a40bab015799d9eedc684@CellPhoneKB.com...
> Well I called the Sprint NO Customer Service (haha) thats what They are
> cause they never no anything , anyway they said they were not aware of the
> stores requesting your old phones and to go back to the store and ask them
> .I went to the store and they told me that they were bought by some other
> company which I have not heard of nor has anyone else and that is their
> policy . I also said that I bought my phone 4/1/05 paid 200 and my friend
> paid 150 a week later they said that the new company changed the rules and
> all you would have to pay is the selling price what new customers pay. Boy
> they lie soo much I think they just made up something .
>
> Anyways thanks for the feedback . I still love my phone and dont mind that
> I paid a few extra bucks but I hate that I gave up my old phone and in the
> future I will not give up something for nothing especially when I bought
it
> which I always end up doing because for some reasons I like the higher
> priced gadgets ....
>
> --
> Message posted via http://www.cellphonekb.com

Are you purposely trying to post this gibberish to try to be cute, or are
you showing off a 2nd grade education?

Sprint PCS has not been bought out, and no rules have changed ...

Bob

Archived from groups: alt.cellular.sprintpcs (More info?)

"pisces61 via CellPhoneKB.com" <forum@CellPhoneKB.com> wrote in message
news:56f2df8d746c4edaa12f12724ab07082@CellPhoneKB.com...
> This it to Bob the idiot if you can read you would have seen that I said
> that I was told that by a rep. at a local store and that I believe it is a
> lie well I KNOW its a lie . And if you surf the internet enough you will
> see that Sprint has the worst customer service of all in the mobile phone
> industry... So kindergardner read before you write .
>
> --
> Message posted via http://www.cellphonekb.com

Well, I'm guessing that you didn't get past 1st grade now ...

Bob

Archived from groups: alt.cellular.sprintpcs (More info?)

plonk!

"pisces61 via CellPhoneKB.com" <forum@CellPhoneKB.com> wrote in message
news:cb5d7a974af8401fb6b8db9cdebb3a18@CellPhoneKB.com...
> Well after calling the 800 number, and emailing SPRINT customer service I
> got the same answer go back to the store, and today I went back again and
> talked to another rep. that had some sense . He told me that they do
> require phones to be turned in at their store and its part of their giving
> you a rebate .He then took my number and looked up my account and saw My
> recent purchase, and said that I was overcharged $50 because the phone was
> $349-150 and although the listing price on the tag said $149 the girl I
was
> dealing with told me that was for new customers and not established ones
> which I argued too but still made my purchase. Well I now feel alittle
> better and I hope some people at that store get some retraining ....
>
> And to BOB after reading thru several threads throughout this forum I've
> seen your name a few times and see that you are a very negative person and
> like I stated before and Idiot ...I have no more replies to you Get a Life
> MR know IT All...
>
> --
> Message posted via http://www.cellphonekb.com

Archived from groups: alt.cellular.sprintpcs (More info?)

pisces61 via CellPhoneKB.com wrote:
> Well after calling the 800 number, and emailing SPRINT customer service I
> got the same answer go back to the store, and today I went back again and
> talked to another rep. that had some sense . He told me that they do
> require phones to be turned in at their store and its part of their giving
> you a rebate .

Sorry, but I've been to stores in two different regions of the country,
one a corporate region (NY/NJ) and one an affiliate region (west Texas).
Neither have required that old phones be turned in during a handset
upgrade with rebate.

If the stores in your area are collecting phones, then you need to avoid
those stores. I would instead buy from a Best Buy chain, or a
RadioShack, or online, so that you could have kept the old phone and
perhaps sold it on eBay to recover even more cash from it.

For all intents and purposes, you are eligible for a rebate because the
subsidy on your old phone has long been paid for. If the subsidy is
paid for, there's no legitimate reason for a Sprint store to demand the
phone back. If you've lived out the contract, then the phone is YOURS.

> He then took my number and looked up my account and saw My
> recent purchase, and said that I was overcharged $50 because the phone was
> $349-150 and although the listing price on the tag said $149 the girl I was
> dealing with told me that was for new customers and not established ones
> which I argued too but still made my purchase. Well I now feel alittle
> better and I hope some people at that store get some retraining ....

At least you got $50 back, but there's still something shady going on
there. Currently no Sprint store I know of will take an old phone back
even if it's offered to them, unless it's either a warranty exchange or
a donation to the dometic violence drop box that some stores have.

> And to BOB after reading thru several threads throughout this forum I've
> seen your name a few times and see that you are a very negative person and
> like I stated before and Idiot ...I have no more replies to you Get a Life
> MR know IT All...


Oh THAT's mature. Now I wish I hadn't spent so much time on this reply.


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