They don't want my help

Archived from groups: alt.cellular.sprintpcs (More info?)

So I tried to call *2 today to tell them of a persistent dead spot near my
house.

Claire, of course, doesn't recognize "dead spot", so eventually I got a
person.

The person then needed my name, (which she surely had in front of her
from the caller ID), my phone number (ditto) and the last 4 digits of my
social (which I had already entered). All this, remember, not to increase
my spending or to borrow money to buy a house, but so I could help THEM
improve their system.

So after all this, she asks a couple of questions and then wants to
transfer me to someone else.

Since I was certain that the someone else would proceed to ask me all
the same stupid "security" questions again.

I don't what I then suggested is physically possible, but I sure
hope she tries to find out.

Chris


--?
If all else fails, immortality can always be assured by spectacular error.
John Kenneth Galbraith

Archived from groups: alt.cellular.sprintpcs (More info?)

Chris Russell burbled to the world:
> Next time, ask them to connect you to the "Trouble" Dept. I think
> they will take you much more seriously there. By the way, they must
> have that info for them to even discuss your account with you.

Sez who? Why? What possible difference in the universe can
it make?

You're falling for their "security" bullshit. I was
calling to tell them something, not to discuss my account. The last four
digits of my social security number were utterly irrelevant. I wanted no
secrets from them, was making no changes to the account. I just wanted to
report a problem. If they had the slightest tinge of common sense, they
would have taken the report, said thank you and then tried to improve their
system.

Chris

--?
As democracy is perfected, the office of president represents, more and more
closely,
the inner soul of the people. On some great and glorious day the plain
folks of
the land will reach their heart's desire at last and
the White House will be adorned by a downright moron.
- H. L. Mencken

Archived from groups: alt.cellular.sprintpcs (More info?)

Jerome Zelinske wrote:
> I certainly would not want them spending man-hours and resources in
> running down "problems" called in by just anybody.

You don't act (on a large scale) on just a few reports, or reports where
everyone has the same phone; if lots of different people are having problems
and the problem is not isolated to one phone model, it may very well be a
problem with the network.



--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED

"The wisdom of a fool won't set you free"
--New Order, "Bizarre Love Triangle"

Archived from groups: alt.cellular.sprintpcs (More info?)

Chris Pisarra wrote:
> Chris Russell burbled to the world:
>
>>Next time, ask them to connect you to the "Trouble" Dept. I think
>>they will take you much more seriously there. By the way, they must
>>have that info for them to even discuss your account with you.
>
>
> Sez who? Why? What possible difference in the universe can
> it make?


It's a security procedure.


> You're falling for their "security" bullshit.

I'm sure that if someone called *2 and they didn't bother to verify
any of this info, and someone posing as you decided to activate their
own phone on your account and make all kinds of calls, you'd be singing
a different tune.

But if you think it's "bullshit," then I'm sure TMobile would LOVE to
have you as a customer. With several high profile security lapses over
the past year where customer's voicemail passcodes and account data were
revealed to hackers, they seem right up your alley.


> I was
> calling to tell them something, not to discuss my account.

On the contrary. It IS about your account, and it can also be about
your phone, which can have reception issues just like the network can
have coverage holes. It's the CS Reps' call to determine what it is and
direct an equipment swap if it's needed, which most certainly affects
your account.


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

Archived from groups: alt.cellular.sprintpcs (More info?)

"Chris Pisarra" <Chris@Pisarra.com> wrote in message
news:vfKdnazSyt5tj-3fRVn-sg@comcast.com...
> Since I was certain that the someone else would proceed to ask me all
> the same stupid "security" questions again.
>
> I don't what I then suggested is physically possible, but I sure
> hope she tries to find out.

Well, you were makingsense until you got to this sentence. This makes no
sense at all given the context of your message to this point!

Archived from groups: alt.cellular.sprintpcs (More info?)

John S wrote:
> "Chris Russell" <noone@nowhere.nospam> wrote in message
> news:WvUbe.1258$6z3.1152@newssvr33.news.prodigy.com...
>
>>Next time, ask them to connect you to the "Trouble" Dept. I think they
>>will take you much more seriously there. By the way, they must have that
>>info for them to even discuss your account with you.
>
>
> What always gripes me is that I am not discussing my account

But they need permission to access your account, if only to place notes about
your problems on it.

--
JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED

"The wisdom of a fool won't set you free"
--New Order, "Bizarre Love Triangle"