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Offline printer problem

Last response: in Windows 7
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June 21, 2009 9:21:20 PM

My HP Photosmart C6150 printer is hooked up to our computers via wireless connection to the Linksys router. After adding the printer to either of our Windows 7 computers, we can only print for about 24 hours before the printer goes offline and will not print any documents in queue. How do I make it so the printer stays connected to the computer for more than a day or so? Here's the specs of our computers:

Computer 1 (my mom's computer):

HP Pavilion case
AMD Athlon 64 X2 5000+ 2.66 GHz
Stock CPU cooling
Asus M2N68LA motherboard
2x1 GB DDR2 667 Dual Channel RAM (not sure of what brand)
Seagate Barracuda 7200RPM 500GB hard drive
Lite-On Lightscribe DVD burner
Lite-On DVD-ROM drive
KFA2 GeForce 9600GT OC
Thermaltake Purepower 500w PSU


Computer 2 (my computer):

Cooler Master Storm Sniper case
Intel Core i7 920 2.66 GHz (Often running at 4.2 GHz)
Xigmatek Dark Knight S1283V CPU cooler with OCZ Freeze thermal grease
Corsair Dominator 3x1 GB DDR3 1600 Triple Channel RAM
Western Digital Caviar Black 7200RPM 1TB Hard Drive
2x Sony Optiarc Lightscribe DVD Burner
EVGA X58 3X SLI motherboard
EVGA Geforce GTX 285 1024 MB
Corsair HX1000W PSU
Super Talent INTAIN1MCR Media Card Reader
a b $ Windows 7
June 22, 2009 12:02:22 AM

Could easily be a bug with Windows 7... after all it isn't in final release stage just yet. See if HP has any updated Windows 7 drivers available... and if that's not the case, updated Vista drivers just might work. Could be something with the wirless connection too...
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November 24, 2009 6:24:46 AM

If this was a bug with 7 RC, it has continued with Windows 7 Professional. I have a Brother HL-5250DN and a HP Officejet 6310 connected by Ethernet cables to my PC through a Belkin router and had the same problem with 7 RC with both of them having to be reinstalled every time I rebooted. At the time I had also installed the HP drivers for Vista in Vista compatibility mode so I could use the scanner on the Officejet but this did not affect the problem with the HP printer going off line.

I have now upgraded to Pro and had hoped this problem would be resolved but it has not! Frankly, I am fairly p**sed as I submitted this on the Windows 7 forum and got no satisfactory reply. I have also tried to install the HP Windows 7 drivers but, at the moment, the networked printer cannot be found, so I am trying to resolve this with HP. :fou: 
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November 25, 2009 3:05:37 PM

ignatiusdragon said:
If this was a bug with 7 RC, it has continued with Windows 7 Professional. I have a Brother HL-5250DN and a HP Officejet 6310 connected by Ethernet cables to my PC through a Belkin router and had the same problem with 7 RC with both of them having to be reinstalled every time I rebooted. At the time I had also installed the HP drivers for Vista in Vista compatibility mode so I could use the scanner on the Officejet but this did not affect the problem with the HP printer going off line.

I have now upgraded to Pro and had hoped this problem would be resolved but it has not! Frankly, I am fairly p**sed as I submitted this on the Windows 7 forum and got no satisfactory reply. I have also tried to install the HP Windows 7 drivers but, at the moment, the networked printer cannot be found, so I am trying to resolve this with HP. :fou: 


I'm having a similar problem with an HP LaserJet 1018. I get it to work sometimes but then it loses contact from both computers! Windows 7 Pro 64 on one machine (with USB printer attached) Windows 7 Home Premium 64 on the other - driving me crazy!
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December 2, 2009 10:03:29 AM

On the advice of Brother, I changed the driver for my Brother printer to HP LaserJet 6P and this seems to have accepted the static IP address (it is a complete mystery to me!).
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December 2, 2009 11:01:01 AM

ignatiusdragon said:
On the advice of Brother, I changed the driver for my Brother printer to HP LaserJet 6P and this seems to have accepted the static IP address (it is a complete mystery to me!).


Hi - noticed you're technically excellent response re networked printers - any idea of a fix for a USB connected printer? The only solution so far is to restart the printer on each re-boot - stop/start the printer spooler) / select bidirectional on printer properties and print a test page, then deselect bidirectional - and the damn thing works. Try any thing else and nada...

As this seems to be a Windows 7 issue here (on my old 32bit XP network not a problem) I'd be really grateful for any practical help! I've tried the Windows 7 forum and no useful response.

Thanks! :wahoo: 
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December 2, 2009 3:03:58 PM

There must be a timeout set on the PC the printer is attached to.
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December 2, 2009 3:30:18 PM

damian86 said:
There must be a timeout set on the PC the printer is attached to.

Damian - if this is the case, is there a way of turning this off?

There was a comment on the HP forum:
http://forums11.itrc.hp.com/service/forums/bizsupport/q...

Basically says that as the 1018 wasn't designed for sharing, you're stuck with this problem in Windows 7. Infuriating as all was fine under XP (but I bet a lot of us are saying that!) :cry: 

Any thoughts appreciated...

Thanks

Chris
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December 2, 2009 4:24:15 PM

Go to start,devices and printers,right click on the shared printer and select printer properties,then select the advanced tab,and select always available.
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January 1, 2010 8:09:48 PM

had problems with Win7 printing to my HP6540 connected to a 98SE box and shared. Finally found the following post, look at the date! Thanks, Paul in Montreal!

Look here:
http://forums.techarena.in/vista-help/807020.htm

" 20-10-2007
Paul in Montreal Posts: n/a

Re: Can't connect to Network printer - Win98

--------------------------------------------------------------------------------

Hello all,

I've found a solution (worked for my setup) that clears the printer offline
problem when printing from a Vista laptop PC over a home network to a printer
connected to a Windows98 desktop PC. I never had this problem with my XP
Home laptop accessing the printers on the Windows98 PC.

With the Vista PC, I was always able to Add my 2 printers (HP PSC 1350 and
Canon i560) using Vista's wizard (Add a local printer), but after a restart
of the Vista PC, both printers would be offline. In Printer properties,
Ports tab, both printers would appear as Client Side Rendering Provider under
the Description column.

My Vista PC is a new Dell Inspiron 1420, Vista Home Premium.
My print server is a Dell Dimension V350, Windows 98.
Home network is WiFi using a D-Link 624 router, WPA-PSK security enabled.
Canon i560 on parallel port of Dell Dimension V350
HP PSC 1350 on USB port of Dell Dimension V350

Here's the fix:
1. In Control Panel, Printers, delete offline printers. If they wont
delete, it may be because there are pending print jobs in the queue. Open the
printer and Cancel the jobs.
2. In Printer properties, Ports tab, delete the previoulsy installed
printers (offline statuts) that appear as Client Side Rendering Provider
under the Description column. To do this, highlight the port, then click on
Delete Port button. Click Apply.
3. Restart your PC.
4. Now reinstall the printers as follows:
5. Open Control panel, Printers, and click Add a printer.
6. Click Add a local printer.
7. Select the "Use an existing port" radio button, and select LPT1: (Printer
Port). Click Next.
8. Install the printer driver. Mine were found in the list inlcuded with
Vista. Select the manufacturer and the printer. Click Next.
9. In the next window, accept the printer name or type in a new name. Leave
the "Set as default printer" box unchecked. Click Next.
10. Vista should now install the printer. A window should open saying
"You've successfully added printer name.
11. DO NOT Print a test page at this time, because nothing is connected to
the LPT1 port on the laptop. Just press Finish. The printer you just added
should appear in the Printers window.
12. Click ONCE on the newly added printer to highlight it, then right-click
and open Properties.
13. On the Ports tab, click Add Port…, select Local Port, then click New Port…
14. When the Port Name window open, Enter a port name as follows:
\\computername\printername
(replace computername with the name of your PC acting as print server, and
printername with the name of your printer). Click OK.
15. You should now have a new port listed on the Ports tab of the printer
Properties, but now the Description should be Local Port, instead of Client
Side Rendering Provider. Click OK.
16. Now you can go to the General tab, and Print a Test Page.

Hopefully, your test page will print. Then restart your computer to check
that the printer comes back online."

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January 1, 2010 11:20:27 PM

damian86 said:
Go to start,devices and printers,right click on the shared printer and select printer properties,then select the advanced tab,and select always available.

I have the same problem with Win7 and HP printer and the usb connection. Have you found any satisfactory solutions yet?
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January 1, 2010 11:26:54 PM

what do you mean by satisfactory solutions,thats how you configure it.
also check that you have properly configured the homegroup!
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February 6, 2010 1:52:49 PM

Quote:
Here's the fix:
1. In Control Panel, Printers, delete offline printers. If they wont
delete, it may be because there are pending print jobs in the queue. Open the
printer and Cancel the jobs.
2. In Printer properties, Ports tab, delete the previoulsy installed
printers (offline statuts) that appear as Client Side Rendering Provider
under the Description column. To do this, highlight the port, then click on
Delete Port button. Click Apply.
3. Restart your PC.
4. Now reinstall the printers as follows:
5. Open Control panel, Printers, and click Add a printer.
6. Click Add a local printer.
7. Select the "Use an existing port" radio button, and select LPT1: (Printer
Port). Click Next.
8. Install the printer driver. Mine were found in the list inlcuded with
Vista. Select the manufacturer and the printer. Click Next.
9. In the next window, accept the printer name or type in a new name. Leave
the "Set as default printer" box unchecked. Click Next.
10. Vista should now install the printer. A window should open saying
"You've successfully added printer name.
11. DO NOT Print a test page at this time, because nothing is connected to
the LPT1 port on the laptop. Just press Finish. The printer you just added
should appear in the Printers window.
12. Click ONCE on the newly added printer to highlight it, then right-click
and open Properties.
13. On the Ports tab, click Add Port…, select Local Port, then click New Port…
14. When the Port Name window open, Enter a port name as follows:
\\computername\printername
(replace computername with the name of your PC acting as print server, and
printername with the name of your printer). Click OK.
15. You should now have a new port listed on the Ports tab of the printer
Properties, but now the Description should be Local Port, instead of Client
Side Rendering Provider. Click OK.
16. Now you can go to the General tab, and Print a Test Page.

Hopefully, your test page will print. Then restart your computer to check
that the printer comes back online."


============================================================

THIS IS FOR NETWORK PRINTER

In Windows 7 I follow all the instructions #1-12

13. On the Ports tab, click Add Portal, select Standard TCP/IP Port, then click New Portal
14. Add a Standard Wizard TCP/IP Port Wizard, Click NEXT
15. Add Printer Name or IP Address (better input IP ADDRESS)
16. It says Detecting IP Address
17. Then Click Custom Settings then, click NEXT, Finish.
18. Now you can go to the General tab, and Print a Test Page.

Hope this on can help you...

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February 10, 2010 5:03:12 PM

I'm running win/7 pro on a new laptop. Was having the problem of the printer going 'offline'. I tried removing the printer and reinstalling the driver. Got through that ok but now I can't print at all. I have a desk top running XP that is the printer server on wireless network. XP system can print (connected through USB)

I can't get through the steps for 'network printer'. Do I want a TCP/IP port AND LPT1 port? Right now the system can't detect the printer name (don't know how to find the IP address).

I've been working with HP all morning and got no where. They say the XP server is not communicating with the laptop (win/7) but I haven't changed anything on the XP system.
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Anonymous
a b $ Windows 7
April 9, 2010 3:07:37 AM

Had the same problem with Network printers, turns out the protocol went from RAW to LPR, once I when into the print port propterties and change it back to RAW i have not seen the problem again.

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April 14, 2010 5:51:17 PM

For what it’s worth, this is what I did to prevent my Brother HL-2070N network printer on my local LAN from going “offline” every time I rebooted my XP Pro PC.



1. Download and extract the latest Brother print drivers

2. Log into your router responsible for DHCP assignment of TCP/IP addresses. Configure the router to assign a static IP to the network printer (for example: 192.168.1.100).

3. Enter the static IP you assigned to your printer into your favorite Web Browser and go into the NetBIOS Network Configuration of the printer. Configure the “Domain Name” to match the Domain Name of your network (for example: WORKGROUP).

4. Click Start>Settings>Printers. Click to “Add a Printer” and select “A network printer…”

5. Click to “Browse for a printer”.

6. Under “Microsoft Windows Networks”, double click your “Domain Name, then double click the “DHCPP8” printer name, select “BINARY_P1”, and click Next.

7. Click “OK” to the warning message about the server not having the correct printer drivers.

8. In the “Add Printer Wizard” window, click “Have Disk”.

9. Browse to the printer driver you downloaded previously and click “Open”.

10. Select the default printer option and allow the installation to complete. The printer will now show up as “BINARY_P1 on DHCPPC8” and will remain “online” even after rebooting your PC.

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May 20, 2010 6:51:28 PM

I had a similar problem with a Canon printer on a Windows 7 PC. The printer was setup locally using a static IP. I added the Printer IP port to point to the printer IP. I then noticed it would go offline after a while.

The fix was to go into Devices and Printers,
selected the Canon Printer that was giving me grief,
right clicked went to Printer Properties,
then the ports tab, Configure Port button
and unchecked the SNMP Status Enabled box,
clicked OK,
and the printer works fine now.
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May 20, 2010 9:04:23 PM

Hello there,
Have you checked compatibility?
Just an FYI for you.
It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibilty.)
http://www.microsoft.com/windows/compatibility/en-us/de...
There is a pulldown from which you can choose "hardware" and "software".
There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:
http://technet.microsoft.com/en-us/windows/default.aspx
In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%!
As stated previously, it's best to have the Windows 7 certified drivers installed.
Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assitance and support.
Thanks again,
John M.
Microsoft Windows Client Support
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June 20, 2010 3:01:52 PM

windows7guy said:
Hello there,
Have you checked compatibility?
Just an FYI for you.
It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibilty.)
http://www.microsoft.com/windows/compatibility/en-us/de...
There is a pulldown from which you can choose "hardware" and "software".
There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:
http://technet.microsoft.com/en-us/windows/default.aspx
In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%!
As stated previously, it's best to have the Windows 7 certified drivers installed.
Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assitance and support.
Thanks again,
John M.
Microsoft Windows Client Support


The printer goes offline if I try to print before making sure that the networked computer the printer is connected to (USB) is not in sleep mode or turned off. Turning on that computer does not fix the "printer offline", and all subsequent print jobs still are sent as though the printer is offline. I can delete the job(s) that were sent when the other computer was off, but it still registers the printer as "offline". Windows needs to be able to detect when a computer and connected printer comes back online and then print to it without rebooting (which is the only simple solution, going through 14 steps to delete then re-add the printer is a bigger waste of time and does not solve the problem). Rebooting seems ridiculously difficult ! Both computers are running Windows 7. The printer is shown online and works from the directly connected computer, but not from mine.
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June 20, 2010 3:21:30 PM

Solved my own problem: Control panel, Administrative Tools, Component Services, Print Spooler, Stop the service, Start the service. Is there a way to set some option so this is not necessary?
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July 2, 2010 2:01:23 PM

I want to add some info to this thread, I have three laptops (Toshiba and two Dells all 32bit) all using a USB Epson RX565 connected to the Dell desktop. I just upgraded (fresh install) the Dell desktop to Windows 7 Pro (64).

One Dell laptop is running Windows XP (32), the Toshiba and the other Dell are running Windows 7 (32). I had some initial problems getting the XP Dell laptop to connect to the printer, most owing to the name of the share (it couldn't find a matching x86 driver).

Now everything is working, except like others n this thread, the printer on the windows 7 Dell laptop goes "offline" and can't be coaxed back to a "ready" state. I am having no issues with the Win 7 Toshiba or the XP Dell. I have rebooted the Dell laptop and cycled the power on the printer itself. The only thing that seems to bring the printer back to a ready state is to delete the printer on the laptop and restart and re-install.

I plan to pursue adding the printer as "local" to the Windows 7 Dell laptop (with the problem), but since I am having no problems with the Windows 7 Toshiba, it would seem this is a configuration issue on the Dell laptop.

The Win 7 Toshiba laptop is a former XP machine (clean install), the Win 7 Dell laptop (with the issue) is a former Vista machine upgraded to 7. So this problem may have its roots in some legacy Vista driver/registry entry. I hope this helps someone track this down!

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Anonymous
a b $ Windows 7
August 11, 2010 2:01:55 AM

Windows 7: Open printer properties and configure ports. Unchecked SNMP Status Enabled and now my HP printer is working!! YEYYY .
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Anonymous
a b $ Windows 7
September 28, 2010 3:00:02 PM

Brilliant!

Thank you for the fix ... Unchecking SNMP Status Enabled worked for me as well. Doesn't matter the model of the printer (I had a Lexmark and an Oki with the same problem).
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Anonymous
a b $ Windows 7
October 7, 2010 11:57:14 PM

rbuet said:
had problems with Win7 printing to my HP6540 connected to a 98SE box and shared. Finally found the following post, look at the date! Thanks, Paul in Montreal!

Look here:
http://forums.techarena.in/vista-help/807020.htm

" 20-10-2007
Paul in Montreal Posts: n/a

Re: Can't connect to Network printer - Win98

--------------------------------------------------------------------------------

Hello all,

I've found a solution (worked for my setup) that clears the printer offline
problem when printing from a Vista laptop PC over a home network to a printer
connected to a Windows98 desktop PC. I never had this problem with my XP
Home laptop accessing the printers on the Windows98 PC.

With the Vista PC, I was always able to Add my 2 printers (HP PSC 1350 and
Canon i560) using Vista's wizard (Add a local printer), but after a restart
of the Vista PC, both printers would be offline. In Printer properties,
Ports tab, both printers would appear as Client Side Rendering Provider under
the Description column.

My Vista PC is a new Dell Inspiron 1420, Vista Home Premium.
My print server is a Dell Dimension V350, Windows 98.
Home network is WiFi using a D-Link 624 router, WPA-PSK security enabled.
Canon i560 on parallel port of Dell Dimension V350
HP PSC 1350 on USB port of Dell Dimension V350

Here's the fix:
1. In Control Panel, Printers, delete offline printers. If they wont
delete, it may be because there are pending print jobs in the queue. Open the
printer and Cancel the jobs.
2. In Printer properties, Ports tab, delete the previoulsy installed
printers (offline statuts) that appear as Client Side Rendering Provider
under the Description column. To do this, highlight the port, then click on
Delete Port button. Click Apply.
3. Restart your PC.
4. Now reinstall the printers as follows:
5. Open Control panel, Printers, and click Add a printer.
6. Click Add a local printer.
7. Select the "Use an existing port" radio button, and select LPT1: (Printer
Port). Click Next.
8. Install the printer driver. Mine were found in the list inlcuded with
Vista. Select the manufacturer and the printer. Click Next.
9. In the next window, accept the printer name or type in a new name. Leave
the "Set as default printer" box unchecked. Click Next.
10. Vista should now install the printer. A window should open saying
"You've successfully added printer name.
11. DO NOT Print a test page at this time, because nothing is connected to
the LPT1 port on the laptop. Just press Finish. The printer you just added
should appear in the Printers window.
12. Click ONCE on the newly added printer to highlight it, then right-click
and open Properties.
13. On the Ports tab, click Add Port…, select Local Port, then click New Port…
14. When the Port Name window open, Enter a port name as follows:
\\computername\printername
(replace computername with the name of your PC acting as print server, and
printername with the name of your printer). Click OK.
15. You should now have a new port listed on the Ports tab of the printer
Properties, but now the Description should be Local Port, instead of Client
Side Rendering Provider. Click OK.
16. Now you can go to the General tab, and Print a Test Page.

Hopefully, your test page will print. Then restart your computer to check
that the printer comes back online."


Thank you for taking the time to share. I was at step 11 but could not resolve the offline issue. I'm using the identical setup as you but with Windows 7. Followed step 13 to 16 and all is working. I even tried to fail the system several times but it is all good now. Thanks again. T K
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December 2, 2010 3:16:46 PM

Even though this thread was back in May 2010 and it is now December 2010, I wanted to thank you for your answer. This is the only thing that worked! Even using a static address didn't work for me. This solution is so simple, it seems ridiculous that no one else offered this suggestion. Thanks again. :wahoo: 


Penster said:
I had a similar problem with a Canon printer on a Windows 7 PC. The printer was setup locally using a static IP. I added the Printer IP port to point to the printer IP. I then noticed it would go offline after a while.

The fix was to go into Devices and Printers,
selected the Canon Printer that was giving me grief,
right clicked went to Printer Properties,
then the ports tab, Configure Port button
and unchecked the SNMP Status Enabled box,
clicked OK,
and the printer works fine now.

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January 26, 2011 12:13:37 PM

Hi Penster, worked flawless.
I have an d-link dir-320 and an HP-880C networked by usb port. Windows 7 only printed after reboot or restart the printer service, with the 882C driver. After unchecked the SNMP Status Enabled, worked in every windows 7 PC.
Thank you very much for the solution.
Marcelo Scofano
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March 27, 2011 9:21:33 PM

damian86 said:
Go to start,devices and printers,right click on the shared printer and select printer properties,then select the advanced tab,and select always available.


While searching on the net for an answer to the problem that my Canon Pixma MP560 always appeared to be offline, I stumbled onto this site. When I saw your recommendation I tried it. I found that (I don't know how) there was a copy of the printer under the device tab, and apparently it was this copy that my computer was referring to as my default printer! I deleted the copy, then chose the original Canon Pixma MP560 as my default printer. Now I don't have anymore problems when I need to print.
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a b $ Windows 7
March 28, 2011 5:42:25 PM

This topic has been closed by Mousemonkey
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