PCS 2 PCS usage coming out of OFFPEAK?

Archived from groups: alt.cellular.sprintpcs (More info?)

My new minutes started today, and the only calls I've made between the four
phones on my account are between the other phones (as well as one other SPCS
customer). I logged in to make sure my minutes did in fact re-start today,
and its showing ALL of my calls so far, coming out of OFF PEAK usage. Now,
this is fine, since its Sunday, but I'm wondering if come tomorrow, it's
going to start taking airtime between the four phones, as well as other SPCS
people we call, out of my ANYTIME minutes.

I've not made any changes to my account - I did have 50 bonus minutes that
were attached to my account, and got removed automatically on the 28th of
May (usage was still viewable, and tracking correctly). I know prior to all
of this, all of my PCS 2 PCS calls were in fact coming from the PCS 2 PCS
section, but now appear to be coming from my night/weekend pool.

Under my plan detail it does say I have the Unlimited PCS to PCS feature,
and as far as I know (at least they did) the other lines had it just fine in
the past 2 months.

Is this perhaps just a fluke, or should I be worried? I emailed CS, and
hopefully they'll let me know whets going on.

Any ideas?

Thanks

Archived from groups: alt.cellular.sprintpcs (More info?)

Well, in this instance, emailing customer care got me nowhere. They told me
that yes my airtime is not deducting correctly, but offered me no solution,
other than "the usage may not be updated blah blah blah...." - seems odd to
me, since the past two months all of my airtime has come out of the correct
portion alotted (ie: anytime, offpeak, pcs 2 pcs) and now all of a sudden is
not.

I called CS - luckily got a pretty nice, and knowledgeable rep, but she was
not able to determine the problem either. She, I assume, spoke to a
technician, who said he'd "seen this happen before" and submitted a trouble
ticket. She also said she'd note my account, in case I end up getting hit
with overages (which, if this doesnt fix itself, I will, using 2000 or so
PCS 2 PCS minutes a month, would be some nasty overage).

A friend of mine who has Sprint checked his usage online (after calling me
for 2 minutes) and his airtime came out of the offpeak portion too. He
called another SPCS person, and once again, the use came off offpeak..

So, at this point, I'm HOPING that it's just something related to it being
the weekend (ie: all calls, regardless of PCS to PCS or straight up offpeak)
are being taken out of the offpeak pool (doesn't make sense, and I don't
recall previously, my PCS calls coming out of offpeak on Sat/Sun)..

Maybe someone else can check their usage online, and make a call to another
SPCS person and then check a few mins later and see if the call came from
their offpeak, or PCS pool.. it'd help narrow it down to if it's just me, or
something jacked up in my market maybe (since it's doing it to me, and 2
other spcs customers).

Thanks!

Archived from groups: alt.cellular.sprintpcs (More info?)

"Steve Sobol" <sjsobol@JustThe.net> wrote in message
news8055s$kal$1@ratbert.glorb.com...
> boxermansr wrote:
>> Well, in this instance, emailing customer care got me nowhere. They told
>> me that yes my airtime is not deducting correctly, but offered me no
>> solution, other than "the usage may not be updated blah blah blah...." -
>> seems odd to me, since the past two months all of my airtime has come out
>> of the correct portion alotted (ie: anytime, offpeak, pcs 2 pcs) and now
>> all of a sudden is not.
>
> Don't talk to Customer Care. Dial zero and ask to be transferred to Tech
> Support. There are a few key phrases that you can say to Claire II that'll
> get you there too, but I forget what they are.
>

I called CS and they "checked" with tech support who opened a trouble
ticket. She said she noted the account, in case I happen to go over (if PCS
to PCS minutes end up taking out of Peak airtime starting tomorrow).


>> Maybe someone else can check their usage online, and make a call to
>> another SPCS person and then check a few mins later and see if the call
>> came from their offpeak, or PCS pool.. it'd help narrow it down to if
>> it's just me, or something jacked up in my market maybe (since it's doing
>> it to me, and 2 other spcs customers).
>
> Where are you?

El Paso, Texas - I've also confirmed with two friends who have SPCS that
their PCS to PCS airtime (at least as far as usage today) has been coming
out of their offpeak pool, and have confirmed with several others online who
have SPCS that the same is happening with them as well when placing a PCS to
PCS call, then checking their usage either online, or via *4. So I'm hoping
it's a fluke of the day, or something along those lines.



>
> --
> JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
> Steven J. Sobol, Geek In Charge / sjsobol@JustThe.net / PGP: 0xE3AE35ED
>
> "The wisdom of a fool won't set you free"
> --New Order, "Bizarre Love Triangle"

Archived from groups: alt.cellular.sprintpcs (More info?)

"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
news:1%Ioe.14244$M36.2466@newsread1.news.atl.earthlink.net...
>
> "boxermansr" <box.er.man@no.com> wrote in message
> news:MAFoe.21432$PR6.17188@tornado.texas.rr.com...

>>
>> Is this perhaps just a fluke, or should I be worried? I emailed CS, and
>> hopefully they'll let me know whets going on.
>>
>> Any ideas?
>>
>> Thanks
>
> Call SPCS, ask for technical support, explain what you are seeing and ask
> the rep to double check the coding on your plan.
>
> Bob
>

Call regular customer support, not technical support. This is a billing
issue, not a tech support issue. Tech support is for problems making and
receiving calls or accessing web, etc. Customer support is for problems with
billing, including minutes being billed incorrectly.

Archived from groups: alt.cellular.sprintpcs (More info?)

Leisa wrote:

> people who actually have technical issues to have to wait longer than
> necessary, because all the tech people are handing calls that the regular
> customer service reps should be handling.

I sympathize with you. I've done ISP tech support and helpdesk before.

Unfortunately, I can no longer trust Customer Service. There have been
occasions now, when I've had to call back three or four times to have
services disabled on my account (Vision and text messaging, specifically). I
mean completely disabled; I don't want to hit the web browser softkey on my
phone, realize ten seconds later I screwed up, and get charged for
connecting to Vision anyhow (and it *has* happened). I don't have money to
spend on Vision and SMS right now, or I'd be paying $20 per month more for
unlimited Vision plus unlimited SMS. And after the first two times I told
Customer Service "I want Vision completely disabled", I still had a couple
months where I saw random small amounts charged for Vision on my bill, which
means they still hadn't done what I told them to do.

> somewhere because they don't want to or don't know how to handle them. In
> tech support, I don't have the option of transferring the customer somewhere
> else, and I do want to make sure that every customer's issue is resolved the
> first time,. no matter what the issue is. But I also have to endure the rath
> of those customers who have been waiting on hold for an extended period of
> time, and when they've been waiting for 20 minutes because the last 5 calls
> I took were billing and not technical, I can completely understand why
> they're frustrated.

Well, if you can offer an alternative that will significantly increase my
chances of getting a rep that (a) actually listens, (b) paid attention to
their training, (c) gives a damn about offering the RIGHT answer to the
customer, and (d) offers replies that are relevant to what was asked, which
is related to (a) - if you can offer that alternative (those alternatives?),
I will happily adopt it (them). As far as I know, if I have problems with a
rep, I can only escalate to supervisor level, and the supervisors seem to be
bigger morons than the front-line CSRs.

I'm not an advocate of shifting off extra work onto Tech Support and would
not do it if I thought I had another choice. But I don't have any other
options, as far as I know.

--
JustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED
Coming to you from Southern California's High Desert, where the
temperatures are as high as the gas prices! / 888.480.4NET (4638)

"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <MAFoe.21432$PR6.17188@tornado.texas.rr.com>,
box.er.man@no.com says...
> My new minutes started today, and the only calls I've made between the four
> phones on my account are between the other phones (as well as one other SPCS
> customer). I logged in to make sure my minutes did in fact re-start today,
> and its showing ALL of my calls so far, coming out of OFF PEAK usage. Now,
> this is fine, since its Sunday, but I'm wondering if come tomorrow, it's
> going to start taking airtime between the four phones, as well as other SPCS
> people we call, out of my ANYTIME minutes.
>
> I've not made any changes to my account - I did have 50 bonus minutes that
> were attached to my account, and got removed automatically on the 28th of
> May (usage was still viewable, and tracking correctly). I know prior to all
> of this, all of my PCS 2 PCS calls were in fact coming from the PCS 2 PCS
> section, but now appear to be coming from my night/weekend pool.
>
> Under my plan detail it does say I have the Unlimited PCS to PCS feature,
> and as far as I know (at least they did) the other lines had it just fine in
> the past 2 months.
>
> Is this perhaps just a fluke, or should I be worried? I emailed CS, and
> hopefully they'll let me know whets going on.
>
> Any ideas?
>
> Thanks
>

I'm 90% sure you're fine. Minutes are calculated in a certain
hierarchy. I'm pretty sure they just fell into the first "bucket" that
applied.

--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+

Archived from groups: alt.cellular.sprintpcs (More info?)

It doesn't make sense though - and it's not happening to just me. Several
folks I know, have reported that as of yesterday, their PCS to PCS calls
began coming out of their OFF-PEAK pool, and today, have been coming out of
their ANYTIME pool of minutes.

It pisses me off, because one person at Sprint says they know nothing of it,
and not to worry, whereas another tells me, "oh yes, its a problem, it will
be fixed in 48 hours", then yet another tells me that it's just the way it
is.

It isn't the way it WAS before on my last two prior bill cycles. Minutes
deducted correctly. Nothing has been added, or removed from my account, and
even if it had, it still doesn't explain why OTHER folks are reporting the
same type of deductions of OFF-PEAK/PEAK for what should clearly be PCS to
PCS.

Like I said, not even Executive Services knew their head from their ass on
this one - he was looking at last months usage, telling me "oh yes sir, its
reporting right" - its THIS month, yesterday and today thus far, that is
NOT.


"O/Siris" <rØbjvargas@comcâst.nêt> wrote in message
news:MPG.1d0d206614178ab19896f0@newsgroups.comcast.net...
In article <MAFoe.21432$PR6.17188@tornado.texas.rr.com>,
box.er.man@no.com says...
> My new minutes started today, and the only calls I've made between the
> four
> phones on my account are between the other phones (as well as one other
> SPCS
> customer). I logged in to make sure my minutes did in fact re-start today,
> and its showing ALL of my calls so far, coming out of OFF PEAK usage. Now,
> this is fine, since its Sunday, but I'm wondering if come tomorrow, it's
> going to start taking airtime between the four phones, as well as other
> SPCS
> people we call, out of my ANYTIME minutes.
>
> I've not made any changes to my account - I did have 50 bonus minutes that
> were attached to my account, and got removed automatically on the 28th of
> May (usage was still viewable, and tracking correctly). I know prior to
> all
> of this, all of my PCS 2 PCS calls were in fact coming from the PCS 2 PCS
> section, but now appear to be coming from my night/weekend pool.
>
> Under my plan detail it does say I have the Unlimited PCS to PCS feature,
> and as far as I know (at least they did) the other lines had it just fine
> in
> the past 2 months.
>
> Is this perhaps just a fluke, or should I be worried? I emailed CS, and
> hopefully they'll let me know whets going on.
>
> Any ideas?
>
> Thanks
>

I'm 90% sure you're fine. Minutes are calculated in a certain
hierarchy. I'm pretty sure they just fell into the first "bucket" that
applied.

--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+

Archived from groups: alt.cellular.sprintpcs (More info?)

boxermansr wrote:

> It pisses me off, because one person at Sprint says they know nothing of it,
> and not to worry, whereas another tells me, "oh yes, its a problem, it will
> be fixed in 48 hours", then yet another tells me that it's just the way it
> is.

Welcome to my world. This is the EXACT problem I've complained about
recently. I love my phone. I love the service. I dread having to dial *2.

--
JustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED
Coming to you from Southern California's High Desert, where the
temperatures are as high as the gas prices! / 888.480.4NET (4638)

"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"

Archived from groups: alt.cellular.sprintpcs (More info?)

As of 530AM (MST) this morning, PCS calls are now tracking correctly for me.
My anytime minutes are still high, since all of my PCS calls came out of
peak, yesterday. Hoping that they'll either get corrected and moved, or at
the least, once my bill gets cut they'll correct. Otherwise, guess I'll have
to call in for credits, as I'm certain that usage, plus my regular peak
usage will place me well over my alotted minutes.

Archived from groups: alt.cellular.sprintpcs (More info?)

Bob Smith wrote:

> By the by, in doing a little test yesterday, I made a PCS2PCS call for a
> minute, and that one minute did show up in the AT minutes category. Today,
> that minute flipped back to the PCS2PCS field, so at least for yours truly,
> it looks in order.

I wonder if everything gets filed into peak/offpeak and then sorted?


--
JustThe.net - Steve Sobol / sjsobol@JustThe.net / PGP: 0xE3AE35ED
Coming to you from Southern California's High Desert, where the
temperatures are as high as the gas prices! / 888.480.4NET (4638)

"Life's like an hourglass glued to the table" --Anna Nalick, "Breathe"

Archived from groups: alt.cellular.sprintpcs (More info?)

All of my usage from yesterday is still appearing in the peak category. I'm
just not going to worry until I get my bill, and if something is indeed
incorrect, I'll get it resolved.


"Bob Smith" <usirsclt_No_Spam_@earthlink.net> wrote in message
news:57jpe.608$pa3.169@newsread2.news.atl.earthlink.net...
>
> "Steve Sobol" <sjsobol@JustThe.net> wrote in message
> news84bev$c7q$1@ratbert.glorb.com...
>> Bob Smith wrote:
>>
>> > By the by, in doing a little test yesterday, I made a PCS2PCS call for
>> > a
>> > minute, and that one minute did show up in the AT minutes category.
> Today,
>> > that minute flipped back to the PCS2PCS field, so at least for yours
> truly,
>> > it looks in order.
>>
>> I wonder if everything gets filed into peak/offpeak and then sorted?
>
> Maybe in my case (and other cases) above. In saying that, I'm guessing
> that
> their computers had a glitch, during the billing software upgrade, and a
> re-sort was done after the upgrade was loaded up.
>
> Bob
>
>

Archived from groups: alt.cellular.sprintpcs (More info?)

"David G. Imber" <imber@maniform.com> wrote in message
news:3a9ia1tmj83g0nv82mbln5sgtbegcvhs2e@4ax.com...
> On Tue, 07 Jun 2005 18:43:39 GMT, "boxermansr" <box.er.man@no.com>
> wrote:
>
> >All of my usage from yesterday is still appearing in the peak category.
I'm
> >just not going to worry until I get my bill, and if something is indeed
> >incorrect, I'll get it resolved.
>
> Sorry for the very elementary question, but exactly where are
> you looking to determine where the minutes are being taken from?
>
> I've actually never given this much thought. I have unlimited
> pcs to pcs, and when I look at my (paper) bill, these minutes are just
> designated "included".
>
> Thanks, DGI

Go to your manage acct page on SPCS, then click on current usage.

Bob