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Plan Change - Think I Screwed Myself

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  • Internet Service Providers
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Anonymous
June 9, 2005 2:30:21 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

Today, I decided to take advantage of my work associated discount, since it
was higher than the discount I previously had.. I emailed CS and they told
me they couldn't do it (even though they added my original discount), so I
called CS.

I already knew the specifics, as far as it changing my billing cycle and all
that happy stuff.. but now I have a question/concern.

My old bill cycle started on the 5th of each month - the new one now starts
on the 9th (difference of 4 days, so wasn't a big deal to me)..

Anyhow, I had a balance of close to $70.00 (which had just been generated
yesterday, since my new cycle just started). I planned to pay that in the
next few days, but what I wasn't expecting was that with this change
(apparently) the old account (as far as account number, and balance
associated with it)..

Anyhow, I went to login and was first told my password wasn't correct.. so I
figured I'd try the last 4 of my social (since it was the pass used to setup
online access in the first place).. Logged in and it says $0 due and I also
checked and it's a new account #.


Ok to get to the point -- what's going to happen to that old balance? Am I
liable for all of it? (I'd figure at most 3-4 days, from the 5th-8th or 9th)
and then that my new cycle and associated costs would kick in...

So at this point I'm not sure what to do. Do I pay that amount, and hope (or
will it even happen) that it will credit towards the new "account".

I'm trying to gauge how to do this, so that my first bill with the new bill
cycle won't be outrageous. I figured that since it was only 4 days in, that
it would not be a tremendous amount of grief, but so far it seems to be..

Any advice as to how to handle this?

More about : plan change screwed

Anonymous
June 9, 2005 5:49:32 PM

Archived from groups: alt.cellular.sprintpcs (More info?)

boxermansr wrote:
> Today, I decided to take advantage of my work associated discount, since it

> Ok to get to the point -- what's going to happen to that old balance? Am I
> liable for all of it? (I'd figure at most 3-4 days, from the 5th-8th or 9th)
> and then that my new cycle and associated costs would kick in...

You will be liable for the old balance IF you didn't pay it. Wait a few
days, and the unpaid balance on the old account should show up on your
new one. I did the discount thing too, and this is what happened with
my account. It all worked out.

You will, however, want to call up once your next bill generates, and
have them remove the late fee. The system automatically assessed one to
me for carrying the unpaid balance over, even though the bill wasn't
late. It was fixed quickly enough though after I called in.


> So at this point I'm not sure what to do. Do I pay that amount, and hope (or
> will it even happen) that it will credit towards the new "account".

You could. I would instead wait until the system generates your first
bill on the new account, just to be sure everything is credited properly
(and of course, make them correct the late fee). the balance is
supposed to carry over, but if it doesn't, best to get it fixed.




--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.
Anonymous
June 10, 2005 11:25:33 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

In article <1kKpe.30651$PR6.26845@tornado.texas.rr.com>,
box.er.man@no.com says...
> Today, I decided to take advantage of my work associated discount, since it
> was higher than the discount I previously had.. I emailed CS and they told
> me they couldn't do it (even though they added my original discount), so I
> called CS.
>
> I already knew the specifics, as far as it changing my billing cycle and all
> that happy stuff.. but now I have a question/concern.
>
> My old bill cycle started on the 5th of each month - the new one now starts
> on the 9th (difference of 4 days, so wasn't a big deal to me)..
>
> Anyhow, I had a balance of close to $70.00 (which had just been generated
> yesterday, since my new cycle just started). I planned to pay that in the
> next few days, but what I wasn't expecting was that with this change
> (apparently) the old account (as far as account number, and balance
> associated with it)..
>
> Anyhow, I went to login and was first told my password wasn't correct.. so I
> figured I'd try the last 4 of my social (since it was the pass used to setup
> online access in the first place).. Logged in and it says $0 due and I also
> checked and it's a new account #.
>
>
> Ok to get to the point -- what's going to happen to that old balance? Am I
> liable for all of it? (I'd figure at most 3-4 days, from the 5th-8th or 9th)
> and then that my new cycle and associated costs would kick in...
>
> So at this point I'm not sure what to do. Do I pay that amount, and hope (or
> will it even happen) that it will credit towards the new "account".
>
> I'm trying to gauge how to do this, so that my first bill with the new bill
> cycle won't be outrageous. I figured that since it was only 4 days in, that
> it would not be a tremendous amount of grief, but so far it seems to be..
>
> Any advice as to how to handle this?
>

Oh yeah. New account. It happens from time to time, when the system
decides the bill date change is unfeasible. We never really got an
explanation for when this happens.

I posted this following response from another Usenet account, but it
doesn't appear to be getting sent, so here it is "again".

I don't know what paperwork you've already received, so I'm going to
assume that the bill for your old account hasn't arrived (the $70
balance you referenced). Let's *just* start with what paperwork you're
likely to see.

You're $70 is coming. You'll get that. On the 9th, for the new
account, you'll get a bill that should be just a little bit higher than
normal (a couple of days of service prior to the 9th, plus your
"regular" monthly charge, including (if the rep didn't screw up) your
new discount in effect. Next month, you're going to get the two pieces
of paperwork again. The one for the old account should credit back
*almost* all of the monthly fee for service in a month that, it turned
out, didn't happen. And then a regular bill for service oriented on the
9th that should be what you'll expect from then on.

Complicated enough yet? <whew!>

So... 4 bills in the next month.

#1: about $70, as you were already expecting. old account number.
#2: regular bill going forward, plus a couple of extra days' service
preceding the 9th. And the new account number.
#3: final bill (I'm betting a credit balance of some sort) on old
cycle/account. Old account number.
#4: regular bill exactly as it will be henceforth. New account number.

The expensive-but-safe option: pay what they tell you to pay. If you
pay #1, then #3 will credit back the portion of that $70 that was meant
to pre-pay the next month's service. Takes about 6-12 weeks to get that
check. Sometimes faster.

You *have* to pay #2 and #4. Those are your service going forward.

Another option you've got is to pay only what #3 tells you. If you
don't pay #1, it'll deduct 90% or so of the monthly fees, charge you a
late fee for the rest, and once you pay that, you'll get one more bill
on the old account (hopefully for $0).

I'd go with the safe option. In the long run, it's less complicated.

It's kind of complicated, though, no matter which way you go.
--
RØß
O/Siris
-+-
A thing moderately good
is not so good as it ought to be.
Moderation in temper is always a virtue,
but moderation in principle is always a vice.
+Thomas Paine, "The Rights of Man", 1792+
June 11, 2005 5:16:21 AM

Archived from groups: alt.cellular.sprintpcs (More info?)

boxermansr wrote:

> I'm trying to gauge how to do this, so that my first bill with the new bill
> cycle won't be outrageous. I figured that since it was only 4 days in, that
> it would not be a tremendous amount of grief, but so far it seems to be..
>
> Any advice as to how to handle this?
>
>

I had a similar situation recently. My employee discount changed
without me knowing. This resulted in a larger discount but also changed
the due date. I logged on to the Sprint PCS site to pay my bill a few
days before it was normally due and the balance due was $0, thinking
that was odd I called and they explained what happened, a change in
discount and billing date. Just after the new billing date, I recieved
a text notification about an amount past due so I checked online and
sure enough, the difference in days from old to new billing dates was
considered past due. Odd way of doing it but I paid the whole bill
right then. So.. for me, there was no amount due until the new billing
date and on the new billing date, the previous amount really due
magically became past due. YMMV though as I did not actually get a "new
account" and all my passwords etc were untouched.
!