Archived from groups: alt.cellular.sprintpcs (
More info?)
Tinman wrote:
>>They should charge him to pay his bill! Every time that I go into a
>>Sprint store, it is full of people paying their bill!! People with
>>real equipment problems are forced to wait. Why don't these people
>>mail in a check to pay their bill or pay it by credit card or check
>>via the internet or via Sprint customer service?
>
> Well, if they are like the people I'm forced to wait behind, it's
> because they are paying to get their phone turned back on.
But that doesn't get your phone turned on any faster than calling *2.
I've only had my service turned off, I think, two or three times in four
years, at times when I was behind on all my other bills too. I'd call and
make the payment over the phone, and they'd tell me "it's up to 12 hours to
get the service turned back on" and averaged 2-4 hours each time... it's not
going to get you turned back on any faster if you go through a store rep;
they use the same billing/provisioning system that the rest of the company does.
> If all they were doing was making a payment, it would be 1-2-3 and
> they'd be out of there. Instead there's often a lengthy back-and-forth
> conversation between the (often clueless) customer and the clerk. It's
> like the customer is negotiating to pay as little as possible--but not
> so little that the phone will be turned off in another day or two (a
> week is no problem).
If they don't want to pay the entire amount, they need to at least pay the
past-due amount to get the phone back on. It's that simple. And if I was in
line behind someone doing this I'd be rather irritated (at the customer, not
Sprint).
> Personally, I think there should be separate line for these people. I'm
> not condemning them; everyone might run into a problem every now and
> then.
Well yeah, but if they're delaying the process by trying to pay some minimal
amount when the rule is standard and quite easy to understand, they are
absolutely 100% at fault.
>But being a good-paying customer, with a problem that *isn't* of
> my own making, I find myself mighty upset waiting 30-60 minutes behind
> people who can't grasp the concept of paying on time (let alone the
> delays they cause others).
Yup.
--
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